Badly packed, multiple packets of ramen/noodles were shoved into a box not meant for that many items. Multiple packets popped, all crushed from being “manhandled”. Would not recommend! (That sa... Leggi di più
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Incredible quick and fast shipping, and great care taken in packaging my products which I ordered. Totally worth it and some delicious and addictive snacks including U.S import Cheetos ❤️
L'azienda ha risposto
I ordered five of the pumpkin seeds and was notified of a refund but no explanation as to why. I understand stock depletion etc and guessed that was the reason but it would have been nice and felt m... Leggi di più
L'azienda ha risposto
I chose to order from here rather than elsewhere to get a bag of cheetos for my partner. I also ordered a few snacks to go alongside to make the delivery fee worth it. After ordering, I got an email... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Online business providing world snacks at your fingertips. Welcome to the world of snacks whether you're looking for American candy or chocolates such as the famous Hershey's & Reese's or African snacks such as Chin Chin & Plantain Chips or the finest Turkish Delights from the Mediterranean. Indulge in the worlds snacks. Here at www.snackalot.co.uk we have a range of Vegan, gluten-free, Halal, International snacks, Dark Chocolate, USA & British Candy, Snack Boxes & Hamper box. We deliver nationwide.
Informazioni di contatto
First Floor 66d Barrack Street, CO1 2LS, Colchester , Regno Unito
- 01206 700 964
- hello@snackalot.co.uk
- snackalot.co.uk
Great live it here highly recommended
2 agosto 2022
Non scritta su invito
They were good overall
20 marzo 2022
Non scritta su invito
Quite Poor
Updates with parcel were very unclear as to whether it had wen shipped or not. Received package and was missing items. Tried MULTIPLE times to email them and get the rest of the items I paid for still haven’t got a reply weeks after my initial delivery. Very dissatisfied with the service and not receiving all my items that I paid for. Once again no response to my emails and still haven’t received any further items or money back.
23 giugno 2021
Packed Very Badly
Badly packed, multiple packets of ramen/noodles were shoved into a box not meant for that many items.
Multiple packets popped, all crushed from being “manhandled”.
Would not recommend!
(That said was delivered very quickly and by an exceptionally polite young gentleman).
9 giugno 2021
A wide selection to choose from
A wide selection to choose from. Reasonably priced. Delivery was quick. Customer service response rate very fast, responded to a query within the same hour.
Would definitely recommend
7 maggio 2021
Data Protection Breach - Started Contacting Me From Personal Accounts
They had run out of the product I ordered and already paid for, but it was the correspondence after this that was really unprofessional.
They used the mobile number I had to supply when placing the order to then WhatsApp me from a personal mobile (gaining access to my profile picture/status) and then emailing me from a personal email account telling me to “check my WhatsApp”. At no point did they use a business email or number.
I never consented to have my personal information used in this way, and it’s a completed breach of GDPR.
This is entirely aside from the fact they sold me an item they didn’t even actually have in stock.
2 maggio 2021
Risposta di Snackalot
Thank you for your feedback and I am sorry that you felt this way and was not happy with our service.
firstly the reason why you was contacted by the owner was due to the fact that staff had unfortunately fallen ill and the owner had to contact you, and as he could not get access to the business accounts had to take take it upon himself to get in touch with you regarding your order using his details. As he did want to resolve the matter that we did not have your product in stock due to company error. he sent you a email after a waiting for a period of time and did not hear from you sent the same message. once he did not hear from you they refunded you and closed the order.
the following message was sent:
"Hi ya you placed an order with snackalot for the Encona Sauce, unfortunately there has been an admin error and we would like to apologies for not Having the products
We would like to compensate for the inconvenience so please choose an alternative from here let me know which one you would like and it’s free we will refund you for the other one and your postage" with an image of 7 other different sauces to choose from.
We did not sell you the product as we did not have it in stock and due to this error we contacted you to offer a replacement at no charge and full refund.
We are sorry that you felt that we breached GPDR, our privacy policy and terms of service explains in details of the methods we use to contact if any errors or access issues we have.
We have been selling online for a year and have always used our business number and email, it was unfortunate staff fell ill and you had to be contacted in this way. So your order was not delayed any further.
Once again we are sorry that you felt that we breached the GDPR and our service was not up to its standard.
Snackalot
Complaint Team
excellent service
excellent service . very good price . a wide range of unusual products.
9 aprile 2021
Risposta di Snackalot
Thank you for your feed back, Glad to see that we delivered a excellent service.
Snackalot Team
Love these sunflower seeds
Couldn't find these black sunflower seeds anywhere until I found snackalot. What a revelation. Great product and service. Thanks
1 aprile 2021
Risposta di Snackalot
Thank you for your feed back, we are glad to hear that you found what you where looking for, We have a huge range of sunflower Seeds. Look forward to serving you agian.
Snackalot Team
Excellent prices and great customer…
Excellent prices and great customer service. Wish you had a store that i could physically visit, would end up buying everything i reckon!
20 marzo 2021
Risposta di Snackalot
Thank you for the great feedback, We are glad to hear you had a great customer service with us ad our prices are excellent. We are planning to open a store we will keep you updated.
Snackalot Team
I was reluctant to order from here but…
I was reluctant to order from here but they had some items that I wanted and the price was good, not like other site charging so much.
My parcel came on time packaged well no issue.
Glad a gave them a chance saved quite a bit of money too.
Keep up the good Job guys.
7 marzo 2021
Non scritta su invito
Risposta di Snackalot
Hi
Thank you for your feedback , we are glad to hear that you gave us a chance after reading few of our latest review.
we are glad to see that we delivered to your satisfaction.
Regards
Snackalot
Risposta di Snackalot
Hi
Sorry that there was no reason given, this was an error on our side.
unfortunately we can not deliver to the United States at the moment.
Regards
Snackalot
to short dated
2 marzo 2021
Risposta di Snackalot
Hi
I am Sorry to hear that you where given short date. you will also see that you ordered
Gullon Digestive biscuits 245G but we gave you the 400g for the same price.
Sorry about this , and this will be looked into with our warehouse team.
Regards
Snackalot
What we received was good. But...
I chose to order from here rather than elsewhere to get a bag of cheetos for my partner. I also ordered a few snacks to go alongside to make the delivery fee worth it. After ordering, I got an email refunding me for the cheetos due to them being out of stock and then saying my item had been dispatched (therefore I couldn't cancel). This then meant I had to order from somewhere else to get what I wanted and ended up paying for delivery twice. It happens I guess, but very frustrating at the same time.
The snacks that we did get were nice. Well packaged and there was a complimentary mask and pen in the box which made us giggle. It's just a shame that I ultimately ended up paying a lot of money to get what I wanted.
24 febbraio 2021
Risposta di Snackalot
Hi
Thank you for your Positive and negative feed back, I am sorry to hear that our stock was not up to its standard and will look into this.
Please contact us via email with your order code #1101 and we will be happy to refund you your delivery charge as it is not fair that you had to pay twice for what you really wanted and to compensate for the frustration this caused you next time you order delivery is on us. (contact us to get the code please)
We currently have a Mega Sale upto 30% off all our products, please have a look and hope you can give us another chance to get it right.
I hope this resolves the matter and sorry for delay in replying back to you.
Kind Regards
Snackalot
I ordered five of the pumpkin seeds and…
I ordered five of the pumpkin seeds and was notified of a refund but no explanation as to why. I understand stock depletion etc and guessed that was the reason but it would have been nice and felt more considerate for someone from customer service to send an email ahead of time explaining that they did not have the required amount in stock and therefore would be issuing a refund for this reason without me having to email and ask why. I did appreciate the reply and apology however.
Aside from that very happy with the product, packaging and the little extras put it in to the box. It was a nice touch.
Thank you
22 febbraio 2021
Risposta di Snackalot
Hi
Thank you for the positive and negative feedback.
I am sorry to hear that you had this experience with us, Unfortunately there was an error on our side at the warehouse. and due to short staff we were unable to call or inform before hand. We are working to make it work better.
We have mega Sale on upto 30% off on all products, Please take advantage of this and we hope to get another chance to make it right.
Regards
Snackalot
Risposta di Snackalot
Hi
I am sorry to that your order was cancelled without any explanation, There was an error with stock at our warehouse. We have looked into this and made changes.
I hope you can give us another chance in the future to make it right with your order.
Kind Regards
Snackalot
Although service was prompt after…
Although service was prompt after receiving our order we sent an email about a couple of items received that were open upon delivery.
They have not contacted me at all not even to apologise.
31 gennaio 2021
Risposta di Snackalot
Hi
Thank you for letting us know about receiving a couple of items open upon delivery, i am sorry that this happened and can not understand how and it will be looked into.
All Our Packages are checked and verified by 3 People.
Also due to the current pandemic with Covid19 we have lost a lot of staff and also had to outsource to a company.
Once again sorry for delay in getting back to you, Also if you let us know about the couple of items you received open and i will look into getting it refunded for you.
please email us with the information requested Info@snackalot.co.uk with your order code #1091.
Kind Regards
Snackalot
Incredible quick and fast shipping
Incredible quick and fast shipping, and great care taken in packaging my products which I ordered.
Totally worth it and some delicious and addictive snacks including U.S import Cheetos ❤️
30 gennaio 2021
Risposta di Snackalot
Hi
Thank you for the feedback, Glad to hear that we met your standards and delivered a great service.
Regards
Snackalot
Decent delivery and they provide you…
Decent delivery and they provide you with other mini gifts as an thank you and really good packaging
27 gennaio 2021
Risposta di Snackalot
Hi
Thank you for the feedback, Glad to hear that we delivered a great service,
Regards
Snackalot
Quick and Quality
Quick postage and Quality products, 5 stars will definitely be ordering again.
26 gennaio 2021
Risposta di Snackalot
Hi
Thank You for your feedback, We look forward to your Order again.
We have a mega sale going on at the moment, Up to 30% off, please feel free to have a look.
Regards
Snackalot
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