Smokeless Coal Express UK Recensioni 

Ordered smokeless coal a couple of times, turns up on time and burns great.

Recieved my first order of coal from smokeless coal express was delivered within their stated time which was quite good especially following storm goretti .I ordered the stove fuel at a very competitive price i am very pleased with the quality of the coal burns brighter and hotter than the coals i have tried before so im very happy with my purchase and wont hesitate using coal express again thanks again .

I bought a tonne of Ecostove in 2024 and it was fine. It burned longer and with less ash than the product supplied by a local coal merchant.
In November '25, I ordered another tonne. Same packaging, same advertised description, but what a disappointment!
It was December before I used my first bag from the new delivery. On opening it, the fuel was obviously damp. When it came to lighting the fire, I had to add additional kindling to get the fuel to catch. Once lit, the air control on the stove needed to be kept almost fully open or the fire died down.
When setting the fire the following day, it was clear that the fuel had produced at least 1/3 more ash than the previous batch.
I tried again for a few days and the experience was the same, so I phoned Smokelessfuelexpressuk. The man who answered the phone, after I had told him my concerns, said that they had not had any other complaints like this and he would have to speak to his supplier and would call me back the following week. He did say that he would be able to give me a discount on my NEXT order (!!!), which I declined, given the problem with the current delivery.
He did not phone me back, so I sent a message using the contact link on their website - no response. I also sent the same message on a direct email (so I had proof of sending/receipt) and had no response.
After the new year, I phoned again and got the same person I had spoken to previously. He said that he was the manager and apologised for not phoning back.
He told me that the the supplier had changed the mix of ingredients in the Ecostove fuel and had added willow(???) to 'make it more eco friendly.'
I said that the product was inferior to that previously supplied, despite all the packaging and advertising remaining the same. I also pointed out that I had weighed a sample of the fuel, fresh from the bag, and put it in the garage. After 3 weeks, it weighed 7% less, obviously due to water evaporation. I said that I had basically paid for 7% water and asked for a partial refund on the price that I had paid.
He said that he would have to 'speak to the owner' about that and once again said he would phone me back.
Another week has gone by and I've not had a call.
Absolutely terrible customer service!

Over the past few weeks, I've reached out via email three times to determine the arrival date of my order. Unfortunately, I haven't received any deliveries or responses from the company. Meanwhile, they continue to request feedback on Trustpilot.

Easy to order, great product, excellent service, every year never let's us down.

Good quality smokeless coal
Easy to order on website
Free fast delivery
And great communication

Have sent 3 emails trying to establish when order will arrive, this has been going on for weeks. No delivery, no response from company. Keep sending me emails asking for trustpilot reviews.

Second time I have orded the service is second to none great quality smokeless coal,delivery and customer service.

Coal was dry and arrived well could have notified on day of arrival

The coal is always delivered quickly, it is a good product and a very competitive price, can't be faulted.

Great service & fast delivery

Good quality coal & less ash than others

I bought ecostove coal last November (50bags) and whilst the delivery driver had issues dropping off the guys here were brilliant about getting it sorted for me. And I'm glad that they did as the eco stove is brilliant, burns hot, once the baffle plate has burnt clean I can close up my stove and it'll hold in all night, same again in the morning. Really efficient and always a lovely heat in the living room thanks to it.

GREAT SERVICE , VERY PROMPT AND FRIENDLY DELIVERY. THESE OVALS ARE THE BEST PRICED AND BURN HOT AND CLEAN WITH VERY LITTLE ASH . EXCELLENT.

easy service - quick delivery and friendly staff

Brilliant .

Perfectly straightforward

Great help over the phone l had trouble with my bank card you were very helpful and helped me sort it out .great communication l knew when to expect the delivery .coal arrived on pallet driver helpful.bags of coal came in very strong bags.and of course coal burns well.bargain prices.

From order to delivery there were no issues. Coal was very reasonably priced.