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At Smith’s Pets, our purpose is simple: to help pet owners make confident, responsible choices so their animals can live healthier, happier lives. We combine honest advice with specialist knowledge to support every stage of the pet ownership journey. Whether you're a first-time owner or an experienced keeper, our team is committed to providing clear guidance, high-quality products, and welfare-first solutions you can trust. As an independent business, we pride ourselves on doing things properly from carefully selected livestock and products to expert-led services such as dog intolerance testing and small animal and bird boarding. Everything we offer is built around improving the wellbeing of the animals in our care and the confidence of the people who care for them.
Smith's Pets Portrack Lane, TS18 2NR, Stockton on Tees, Regno Unito
Had a lovely time choosing my budgies,was given lots of time and all the staff (thanku to Lynsey so nice )were so friendly and very informative,lovely fun pet shop and everything you need under one roof, thanku loving new birds.
Came back to the store for an update and well being check in with the rats and honestly Joyce and I believer her name was Emily? Both helped us with their kindness. Both friendly and such a lovely conversation with them both. Appreciate both their help! ♥️
Emily was really helpful when buying my new pet rats! I needed to buy the full setup which Emily helped with, without suggesting I buy more than my new rats need right now. It’s obvious that all the animals in their care are well looked after and in good health. A really positive experience, 100% recommendation for Smith’s Pets
Risposta di Smith's Pets
Thank you so much for your lovely review and recommendation!
We’re so pleased to hear you had a positive experience with Emily while choosing your new rats and setup. Making sure owners have everything they need, without overselling, is really important to us, so your feedback means a lot.
We’ll be sure to pass your kind words on to Emily, and we hope you have an amazing time with your new little rats.
Risposta di Smith's Pets
Thank you for your review Jamie. We hope to see you in store again soon.
Lynsey was really lovely as was her colleague. Both were rushed off their feet but still made time to make us feel welcome and help my daughter choose her new best friend a Syrian hamster. Fab service from a fab team !
Risposta di Smith's Pets
Thank you so much for your review. We are so happy to hear you had great service from our team, even under so much pressure. We hope you and your daughter love your new hamster and hope to see you again soon.
Been coming to Smiths for God knows how long to buy fish. The staff, especially Robbie and George are fantastic. Friendly, knowledgeable, and just all round great with customer service. I would recommend Smiths Aquatics to anyone who wants fish.
Risposta di Smith's Pets
Hi Barry, Thank you so much for your amazing review and for your long term support. We hope to see you again soon!
Bought a couple of fish today served by Robbie. And all though my purchase was small nothing was to much trouble. Always great service and always with willingness
Risposta di Smith's Pets
Hi Steve, Thanks for leaving such a kind review. We’re really pleased to hear Robbie looked after you and made the experience easy. We’ll be sure to pass your feedback on to him.
Hope to see you again soon!
Bought a fish tank today and was served by George who was absolutely fantastic, very knowledgable, friendly and helpful. I haven’t had a tank for 30 years and George along with Robbie were excellent. George for star of the week !
Risposta di Smith's Pets
Hi James, Thank you for the fantastic review. It’s great to hear that George made getting back into fishkeeping such a positive experience after so long. We’ll make sure both George and Robbie hear your kind words, “star of the week” is noted!
We hope to see you again soon.
What can i say, I come twice a week and everytime is a please. George especially is always super helpful and makes time for a chat. Robbie isn't that bad either I guess lol. But George is honestly one it a kind
Risposta di Smith's Pets
Hi Rach,
We really appreciate your continued support and kind words. It’s great to hear George always makes your visits enjoyable; he’ll be glad to hear it. And we’ll let Robbie know he’s doing alright too!
Looking forward to seeing you again soon.
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