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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The company uses Royal Mail so I didn't have any problems getting my parcel. It was well rapt up and on time in the mail. ☆☆☆☆☆☆

Valutata 5 stelle su 5

I was sceptical, having to pay via BACS rather than directly on their website but I did it anyway as my bank protects against fraud. The 72mg nicotine arrived before the estimate delivery date and i... Leggi di più

Valutata 1 stelle su 5

Regular user of “Bluestar” before Smash took over. Happy with quality of product and pricing. However, that they cannot transact on pay-pal, debit or credit card is a concern. Try it - placed an order... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Was looking for good reputable company that deals with a decent nic salt concentrate for some time. Happy I stumbled across smash e-liquid. I was impressed to see that you can pick your volume, base a... Leggi di più

Dettagli dell'azienda

  1. Negozio di sigarette elettroniche

Informazioni fornite da varie fonti esterne

Smash E-Liquid at the lowest prices online guaranteed. Our tasty UK & European vape flavours, and 72mg nicotine, can't be beaten in quality. No wholesale account needed!


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

92 recensioni

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4,1

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(92)

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Valutata 5 stelle su 5

Excellent Product and Excellent Service

Communication with Smash E-Liquid was prompt and precise. They couriered the package swiftly and on time. The e-liquid quality is excellent and very smooth to the throat. Will surely recommend their product to all and will keep on buying from them.

23 maggio 2021
Non scritta su invito
Valutata 1 stelle su 5

First of all this is a Chinese company

First of all this is a Chinese company. Everything is shipped from China. It takes a while. The 72% Nic I received seems ok. But the deception on their store front is dubious. I won't order from them again. Far better prices from European products, and more assurance of standards, defiantly not a company I'd recommend.

This reply under here is a absolute bullshat. Blaming me for delivery times when their office address is on the damn invoice.

22 maggio 2021
Non scritta su invito
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Risposta di Smash E-Liquid

Sorry to hear that, but there seems to be a misunderstanding.

Your package was attempted within 2 workings days from when it was shipping, as we do have a working days processing time as is started on the site and accepted in the terms.

You were not available to accept the parcel, as can be seen here for proof: https://i.gyazo.com/3892cad3e1dc4a435dc065676fd94fef.png

Generally, your order would have been returned to us but the courier performed a re-delivery after 2 weeks, as they were waiting for you to collect or book a re-delivery.

We hope this makes you understand that we are not to blame, and there is no deception at all regarding where we ship from and what is stated on the site. We also did not receive any contact from you so that we could have clarified the status or provided an update - as per the terms agreed with.

If you would like further proof, simply send us an email and we will provide the full details with the private information, as your review per se is deceptive.

Reply: We already did provide proof of the tracking status, to show the delay was not to do with us, as delivery was attempted within the agreed times.

You can simply send us an email for all the proof so you understand the issue in full, instead of replying here, as we don't provide your personal information on an open review platform.

Valutata 1 stelle su 5

I purchased the Red slush 70vg and…

I purchased the Red slush 70vg and 30pg. At first it smelt very chemically and was told to steep the liquid. After a week steeping it smelt nice but made me cough so much I was almost sick. This seems like a wrongly calculated mixture so it has gone down the drain along with my future with this company.

19 maggio 2021
Non scritta su invito
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Risposta di Smash E-Liquid

Hello,

We do apologies.

If you still had an issue, we would have sorted out the problem if you'd have simply provided us an update after steeping, but we did not receive any further update from you.

Valutata 5 stelle su 5

Absolutely spot on

Absolutely spot on, order came quickly with no leaks or mistakes. Only tried 2 flavours out of 10 I ordered so far but both have been great tasting and plenty cloudy, at £1.80 per 50ml Inc nic shot I was sceptical but honestly I've got nothing to complain about, ok at first when I opened the package and saw most of the eliquid is coloured I wondered how it would react with the wicks but seems to be fine and I'd assume just food grade colouring so not going to make a difference to taste or vapour. I'd definitely recommend this company and I'll be trying some other flavours soon as they have a huge selection.

8 maggio 2021
Non scritta su invito
Valutata 3 stelle su 5

Great prices but way to slow delivery.

Great prices but way to slow delivery.
For what you can get for the prices you pay there great but after paying for postage they dont give you any indication on how long the delivery will take to arrive and in my case with the past 2 orders its taken more then a week. i dont expect this long of a wait when i have to pay for the delivery.

19 aprile 2021
Non scritta su invito
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Risposta di Smash E-Liquid

Sorry to hear that.

We do mention all our processing times and delivery times, on the site, as well as in the agreed terms.

Most of our products are created specifically to your requirements, as they are not off-the-shelf like most vendors' supply, so there is expected to be a lead time which we do highlight. All times are in business/working days, too, not including the weekends or holidays.

We do provide free shipping for orders over £35, as we are primarily a bulk & wholesale provider and not a retailer. You are free to fully take advantage of this.

We hope this clears everything up.

Valutata 5 stelle su 5

I was sceptical

I was sceptical, having to pay via BACS rather than directly on their website but I did it anyway as my bank protects against fraud. The 72mg nicotine arrived before the estimate delivery date and it was well packaged.

I haven't used any yet but there's no smell coming from the liquid which is a great sign of quality! If you don't hear from me again then just assume that the nicotine is top quality and I'm a happy customer.

4 marzo 2021
Non scritta su invito
Valutata 1 stelle su 5

The worst ejuice ive ever tasted pound…

The worst ejuice ive ever tasted pound shop does better never buy from here baught a 500ml bottle its now in the bin i cant express how bad it tastes

28 febbraio 2021
Non scritta su invito
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Risposta di Smash E-Liquid

Sorry to hear that you have had issues with your current order.

We do inform you on the site to place smaller orders such as 10ml, if you have not tried the flavours before, so you can make an informed decision - it's quite normal to do so. We have over 200 flavours, after all, and you have paid a fraction of the price compared to anywhere else.

Flavours are a subject to your own taste, after all. You ether like them or don't. The 2 flavours you purchased are enjoyed by many, so we find your review very biased considering you haven't even let them steep as stated multiple times on the site, including on your invoice - since all liquids are mixed fresh, and steeping only improves and brings out the true tastes. As this is not your first order, we expected you to understand this already.

If you simply contacted us at the time, we could have provided further advise or a solution, but this has not been the case. We only hope you sample in the future, before committing to larger orders, as per the norm.

Valutata 1 stelle su 5

Avoid them

Avoid them! I ordered a 5L base and some bottles.When I get my order I saw that there is not enough caps for bottles and base was yellow color and very disgusting I thought I will write a review on the base to warn other people's. But when I'm trying to put a review it's never been published so all review's in that page are fake! All base i bought get straight to bin.
Delivery was very slow as well!

21 febbraio 2021
Non scritta su invito
Logo di Smash E-Liquid

Risposta di Smash E-Liquid

Sorry to hear that is the case.

We would have sorted any issues if you simply contacted us during the 28 day warranty period, but we see that this was not the case with you.

Even now we have no indication that there were any issues until this review was made. Unfortunately, it's not possible for us to know you've had problems without us being told.

In the future, it would be great if you simply voice your problems to a customer service team, as they are there to help, after all.

Valutata 1 stelle su 5

Regular user of “Bluestar” before Smash…

Regular user of “Bluestar” before Smash took over. Happy with quality of product and pricing. However, that they cannot transact on pay-pal, debit or credit card is a concern. Try it - placed an order for 2 litres and order not processed until I prove payment. Don’t accept debit credit or bank transfers. Think this is a fine deal.

15 gennaio 2021
Non scritta su invito
Logo di Smash E-Liquid

Risposta di Smash E-Liquid

Hello,

This was an issue for a few weeks as we were in the process of acquiring a new payment merchant, unfortunately, and we made this very clear on the site - as it was affecting a vast number of vape merchants. We have since allowed card payments.

We do not accept PayPal as their terms now do not allow the sale of vape products, so this is completely out of our hands.

Hope this clears things up for you.

Valutata 1 stelle su 5

Be wary

Be wary. First off, I was a huge fan of this company. Some of the best flavours I've come across at excellent prices. Slight concerns over grubby packaging / stained labels etc but bottles are packaged to order, plus I’m no fan of paying for fancy packaging & was won over by flavours & pricing. If there had been no further issues, I wouldn’t be looking anywhere else for e-liquid. As it is, I’ll never shop here again.

From May up to the end of October I placed 6 orders for £200 in total, at least half of which has literally been poured down the drain.

At first the product still seemed good but with significant variations in flavour profiles and colouring. I was experimenting with different mix ratios which would account for some variation. But I’ve experimented with mix ratios from other companies too, and the variation in Smash mixes was more extreme. One flavour profile I bulk re-ordered was unrecognisable.

At this point I should have stopped ordering, but one of their mixes was something I could happily vape day in day out & not look at anything else. Not found that elsewhere before.

I contacted customer services a couple of times querying these variations. First I was told to contact them sooner if there were issues or they couldn’t do anything. Next I was told to wait longer as made to order mixes needed more time to steep, but that in either case they would only re-ship if labelling was incorrect.

The final response I’ve copied in below. This was in reference to my last order, placed 30th October, which included a 500ml bottle of contaminated vegetable glycerine. While I was decanting some of this last week, a lump of something thick, gluey and colourless fell out, plugging the other bottle. I fished it out, took a photo, then did a neat vg taste test comparing Smash with another brand. The other brand was just sweet, but the Smash vg was sweet and also acrid, which is wrong and very worrying.

I emailed details and a pic to Customer Services (six weeks after placing the order) asking for an explanation. This was the reply:

Hello,

We are not sure, as the order is from over a month ago now. It could be crystallisation due to the cold.

We have new IBCs in stock of VG, at present, as previous ones are all finished.

Kind regards,

David

Nowhere near adequate.

Suddenly this wasn’t just about flavour any more. There are potential health and hygiene issues here.
It's a bit of a wake up call, in fact. I’ve decided that from now on I will only be ordering from companies I can verify online with industry standard mixing premises in the UK.

I also decided it would be wrong not to warn other people about Smash, and submitted what is hopefully the longest review I’ll ever have to write in my life!

14 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

I ordered some Nic shots which were…

I ordered some Nic shots which were dispatched quickly but unfortunately held up at Royal Mail delivery centre for over 2 weeks...not the fault of the vendor. I contacted customer services and they dispatched another package. I received both orders within 2 consecutive days! I contacted to ask how to return the second batch and was delighted that they said to keep the replacement order! The customer service was excellent throughout and very quick responses to my emails. Particular praise to "David L" who handled this in an excellent way at customer services. Well done! I wish all customer services were this good...oh and the product is excellent too! Thank you!!!

26 novembre 2020
Non scritta su invito
Valutata 2 stelle su 5

Avoid

Avoid. Nic salt taste is terrible. When I tried to leave review at them page they didn't approve it so they leaving only good reviews at them page

12 novembre 2020
Non scritta su invito
Logo di Smash E-Liquid

Risposta di Smash E-Liquid

Sorry to see you had a problem with one out of the many items you ordered.

However, we did not receive any inquiry from you in the past 3 months regarding an issue, or we would have resolved it and sent a new batch for free, if contacted within the time as stated.

We can only assume you did not store the item correctly as you decided to leave a review after months.

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