Smart Will Recensioni 39

TrustScore 1.5 su 5

1,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

App isn't working. Customers should be contacted to advise if there are any issues. Are you still trading?

Valutata 1 stelle su 5

Terrible service, never anyone at customer services available to speak too when you call them for assistance. They state you get 2 'free' changes on will per year, but what they don't tell you is it'l... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Worst cab service, the app accepted my booking only to call me afterwards that they couldn’t because I had to pay cash before boarding the cab, their system was down, I explained my daughter didn’t ha... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi per le aziende

Scritti dall'azienda

Smart-Will - The smartest way to write and securely store your legal Will. Write and store your online will using our Will Writing App


Informazioni di contatto

1,7

Pessimo

TrustScore 1.5 su 5

39 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

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Valutata 1 stelle su 5

Worst cab service

Worst cab service, the app accepted my booking only to call me afterwards that they couldn’t because I had to pay cash before boarding the cab, their system was down, I explained my daughter didn’t have cash on her and I could pay once they arrived to my home, the guy on the fun said no my problem I will just cancel it then, be aware out there of the worst customer service ever !

20 marzo 2022
Non scritta su invito
Logo di Smart Will

Risposta di Smart Will

Hey Katya,

We totally agree that our cab service is terrible. In fact, we don't even have cabs or offer a cab service. If we did, I'm pretty sure it would be a great service, just like our Estate Planning service is.

I believe we are the victims of the mistaken identity of a poor taxi cab service, and we offer exceptional legal services through our state of the art Smart Phone Apps.

I'll apologise for the terrible service you received from the cab service on behalf of them. (Sorry) If you would like a FREE Will, contact the team, and we will arrange this. :)

Many thanks

The Smart Will Team

Valutata 5 stelle su 5

Pleased with the service

As a young woman of Caribbean heritage, finding an inclusive and affordable service means a lot. Will be sharing with wider network. Thank you Smart Wills

28 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service with great staff

Fantastic service with great staff. Ordered 3 garden chairs, got a text to say they were on the way, then another that they were being delivered. The communication was very very good & fast getting back to me as I had a question. Can't praise them enough. I shall be using them again.

10 agosto 2021
Non scritta su invito
Valutata 1 stelle su 5

Don't bother. Avoid.

Terrible service, never anyone at customer services available to speak too when you call them for assistance. They state you get 2 'free' changes on will per year, but what they don't tell you is it'll take at least 3 days to do instead of 20mins (which is all it should take!) due to the free change being charged £24.99?? This was my FIRST change since first writing will, once I eventually got through to them they provided a promotion code (but some would pay not realising this...) which isn't explained when starting the contract or in the terms & conditions and also shouldn't be need if it is 'free'. Very dishonest way of trading.

12 maggio 2021
Non scritta su invito
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Risposta di Smart Will

We're are sorry for your experience, but this was a miss understanding of our service. We can see from our records that you have used the two free updates, which we continue to offer to our users. We also tried to call you back on four occasions and your phone was switched off or unable to connect each time. We also reached out by email on several occasions with a free voucher code. Our service still does provide two free updates per year and without a voucher code needed. In regards to the 1.5% charge, this is completely optional and can be changed at any time. With free storage also included, our service is very competitive.

Valutata 3 stelle su 5

This is the first time i have done a will

This is the first time i have done one, but thought i better as this virus thing getting a worry, unfortunatly what it didnt tell you in the initial applcation is that 2 people need to witness it, here lies the problem i have no family or anyone close by that can witness it, so that was a waste of £19

22 marzo 2020
Non scritta su invito
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Risposta di Smart Will

Hi Donna

Thanks for using our service.

Unfortunately, it's a legal requirement for Wills in England and Wales to be witnessed by two people and not just a Smart Will requirement. Neighbours are usually the best option in your situation and are equally acceptable.

Rating us 3 Stars is a little unfair with this in mind, and we would be more than happy to refund you if you can not find any witnesses.

Many thanks,

The Smart Will Team

Valutata 5 stelle su 5

Simple and easy to complete

Simple and easy to complete. Prompted for details and able to leave app to get information, then return when ready. Had to ring them as I made an error with double payment - were very helpful and prompt correcting for me.

17 dicembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Simple and effective will-writing app

I hadn’t gotten round to creating a will as it seemed like a huge task to undertake, so I kept putting it off. With three young children, it’s important to me to make sure they are protected if I were to die. Using the app was so easy, simple and quick. My husband and I were able to answer all questions easily and I found the process stress-free, even fun!

2 dicembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Easy to use and give you great peace of mind.

The app itself is really easy to use. Once you register you go through a series of questions and choices to create the Will you need. You can create a single Will or a Mirror Will and I found the process simple and stress free. The peace of mind I now have knowing I have something legally binding in place protecting my family is a great feeling. I am waiting to receive my copy of my Will but in the meantime I know they exist and are stored safely as part of the Will writing service. Definitely recommended for those who are 'too busy' to make a will!!

26 novembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Quick and straightforward way of creating a Will!

Got to admit, I didn’t realise the importance of having a Will at my age (I’m in my 20’s) until recently, and after creating one on this app it couldn't have been any easier! Very straightforward, quick and everything about Will’s and the different options to add onto your Will is explained on each step of the app! Highly recommend!!

26 novembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Wish I’d discovered the Smart Will App…

Wish I’d discovered the Smart Will App sooner! What a fantastic idea being able to write your will in less than 10 minutes via the App... saves all the faff going to make appointments at solicitors to do it, an they’re more expensive too! Would definitely recommend.

25 novembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Professional Service - Highly Recommend!

I was recommended Smart-Will by a friend. I am so very pleased with the caring and professional service that I received. Creating my will on the App was quick and simple and very easy to use. I highly recommend Smart-Will and will be doing so to all my family and friends. Thank you for turning what was a stressful situation into a not-so stressful one! :)

23 novembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Great app

Great app. My stepdad was diagnosed with terminal cancer. He had no will. We used smart will to get one. Easy to use and made easy what is a difficult process.

23 novembre 2019
Non scritta su invito

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