Bought: Smart Parcel Box® Personalised Extra Large This item came fairly quickly and I immediately cemented it into its place. It proved its worth next day for the arrival of our first parcel. Be a... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Great product, works well and we have one now at our holiday let as well. Good service with no hassle from the company, delivered as expected. Its always nice to find that when you re order something... Leggi di più
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Outstanding quality. Very well engineered. Secure and weatherproof. I bought the extra large box with the slanted top. The shelf has a clever telescopic sliding mechanism so it takes up less space wh... Leggi di più
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We have just replaced our original small parcel box, bought in Jan 2019, with the next size up. The original one has lasted well and is not rusty at all (it is perhaps more sheltered than other peopl... Leggi di più
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Dettagli dell'azienda
Informazioni su Smart Parcel Box®
Scritti dall'azienda
Installed in over 100,000 homes and businesses, Smart Parcel Box® has quickly become the UK’s leading delivery box solution. Established in 2015 and designed in the UK, our wide range includes an exclusive collection of secure delivery boxes suitable for all needs in a choice of colours, sizes and styles. Smart Parcel Box® is brought to you by Homescapes, a leading and well-respected British online retailer of top-quality homeware.
Our committed team of engineers and designers works to create the best and most secure boxes on the market. Browse the largest selection of parcel boxes and stay ahead of delivery industry changes - whilst always considering design and functionality - with Smart Parcel Box® .
Smart Parcel Box® owners are supported by a dedicated customer care team based in the UK to help with any queries.
Tried & Tested for Reliability
- Over 100,000 installations for homes and businesses.
- Installed in more than 500 cities across over 10 countries.
- More than 98% positive feedback across various platforms.
- Dedicated UK Customer Service Team – Email, Chat & Telephone Support.
- Shipped direct from our UK-based distribution centre.
- Over 3 million households enjoy Homescapes (our parent company) products in the UK.
Smart Parcel Box
Scritti dall'azienda
- Easy and Secure Deliveries
- Enjoy more freedom with Smart Parcel Box. Couriers scan the unique barcode as proof of delivery. Built with strong galvanised steel. Secure, tamper-resistant delivery chute. Holding compartment is accessible only with your unique key. Arrives fully assembled and easy to install.
- Expertly Engineered
- An exclusive collection of 5 variations, expertly designed. Powder coated to a high specification in 7 colours. Ensuring your parcel box complements your property.
- 3-Year Warranty
- We provide a three year warranty for any manufacturing defect, and for the performance of the powder coating against rust.
- Dedicated Customer Care - Phone-Chat-Email
- For any questions or queries about products or orders, get in touch with our friendly customer care team. Contact us via email, phone or website chat.
- Free Delivery
- We are pleased to offer free standard UK delivery by courier for all orders. Over 95% of orders are dispatched the same day the order is placed.
The Smart Parcel Box Commitment
The UK’s Leading Delivery Box Solution
Our Mission
We work to engineer solutions for the public’s worries about missing parcels and failed deliveries. At Smart Parcel Box we craft top-quality products and deliver quickly, with an impeccably polite service, at a very reasonable price.
Our Commitment
- To provide customers with the best quality parcel boxes, manufactured to the highest ethical standards.
- To pioneer industry-leading innovations in home delivery.
- To provide accessible and friendly UK-based customer care and telephone support.
All products are in stock and dispatched from our Midlands-based distribution centre. Over 98% of orders received are shipped out within one working day. We only use reliable delivery partners for a quick, safe and efficient delivery.
Should you happen to want to return your parcel box, the process is quick and hassle-free. As soon as your return is received, refunds are processed quickly. Details of how to return your parcel box can be found within your delivery and on our website.
Informazioni di contatto
Units 12-14 Waterfall Lane Trading Estate, B64 6PU, Cradley Heath, Regno Unito
- 0121 368 0051
- support@smartparcelbox.com
- smartparcelbox.co.uk
4,6
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I never received the order in spite of…
I never received the order in spite of paying for it
15 giugno 2026
Risposta di Smart Parcel Box®
Dear Mrs Beckwith,
Thank you for your review.
We're sorry to hear about your delivery experience. According to the information provided by DPD, a delivery attempt was made to the address supplied with the order. The driver captured a delivery image showing a recipient at the property, and the GPS data appears to be at the correct location.
The parcel was subsequently recorded by DPD as having been 'refused', resulting in its return back to us. Once the returned parcel was received, we processed a full refund promptly based on this information.
While we appreciate that there may have been some confusion or mis-communication between the recipient and DPD regarding the delivery, we fulfilled the order and acted in accordance with the courier's tracking and delivery records. We have also corresponded with you directly regarding this matter and provided all the information available to us.
Should you wish to place an order with us again in the future, please feel free to contact us directly. We would be more than happy to oversee the process closely and assist with any delivery queries to help ensure everything runs as smoothly as possible.
Best regards,
Smart Parcel Box Support
Ideal for small parcels
16 giugno 2026
Risposta di Smart Parcel Box®
Hello Neil,
Thank you for your kind comments.
We are very pleased to hear that you are happy with your new Smart Parcel Box.
We hope to hear from you again soon!
Smart Parcel Box Support
The service of delivery
The service of delivery
I was taken back.
The product perfect as shown and described
10 giugno 2026
Risposta di Smart Parcel Box®
Hello Javed,
We are so glad you found the Smart Parcel Box to be perfect! We appreciate your kind words.
Best regards,
Smart Parcel Box Support
Prompt delivery
Prompt delivery, within 2 days. Extremely well packaged so no damage. Solid construction all ready to install at my new address.
10 giugno 2026
Risposta di Smart Parcel Box®
Hello,
We are so glad to hear that your delivery was prompt and well-packaged, arriving safely.
We hope it serves you well!
Best regards,
Smart Parcel Box Support
Very nice boxes this is 3rd one I have…
Very nice boxes this is 3rd one I have Brought for three different Property
26 maggio 2026
Risposta di Smart Parcel Box®
Hello Geoffrey,
Many thanks for your feedback.
We're so happy you love our boxes and have chosen us for three properties!
Best regards,
Smart Parcel Box Support
Professional yet personal
Quick, reliable and efficient delivery service. We are yet to use the product but are excited about it
4 giugno 2026
Risposta di Smart Parcel Box®
Hello Catherine,
We are so glad to hear you had a positive delivery experience and are excited about your new product!
Best regards,
Smart Parcel Box Support
Fabulous
Delivery was a bit of a problem but they went out of their way to resolve it and I’m glad we persevered because the box is great.
Customer service did their very best
10 giugno 2026
Risposta di Smart Parcel Box®
Hello,
Thank you for your review. We are sorry to hear about your experience.
We are currently investigating the issues with your order. We will continue to keep you updated directly and will provide a further-update to this feedback, once the matter has been closed.
Thank you for your patience while we work to resolve this for you.
SPB Customer Care
Risposta di Smart Parcel Box®
Hello Zeki,
We are delighted you are happy with your order.
Thank you for sharing this with us.
Best regards,
Smart Parcel Box Support
Quick delivery and great product
Quick delivery and great product, worth noting that communication is from Homescape? Rather the Smart Parcel which was confusing until I released it was the same company
28 aprile 2026
Risposta di Smart Parcel Box®
Hello,
We're glad you enjoyed your experience with our product and the quick delivery!
We appreciate you bringing the communication clarity to our attention. Homescapes are the parent company of Smart Parcel Box; we will certainly look into making this clearer.
Best regards,
Smart Parcel Box Support
Risposta di Smart Parcel Box®
Hello Samantha,
We're so glad you're pleased with the size and our quick delivery!
Thank you for your positive feedback.
Best regards,
Smart Parcel Box Support
Livimmmkmront…new front door
Living by the coast we needed a front door with as little door furniture on it as possible because no door furniture we have tried wears well and looks nice after2 years or so. So this new door has no knocker or letterbox no handles. But we do have a smart post box which works ready we'll.
6 maggio 2026
Risposta di Smart Parcel Box®
Hello Elaine,
We appreciate you sharing your experience with us.
We understand the challenges of coastal-living and the need for durable solutions. We are glad our Smart Parcel Box is working well for you.
Best regards,
Smart Parcel Box Support
A great product delivered quickly
A great product delivered quickly, confident that our parcels are delivered to a safe place. Many thanks
1 maggio 2026
Risposta di Smart Parcel Box®
Hello Terry,
We're so glad to hear you're confident in our product.
Thank you for your kind words!
Best regards,
Smart Parcel Box Support
Risposta di Smart Parcel Box®
Hello,
We are so glad you loved the SPB and its personalisation.
We appreciate your kind words!
Best regards,
Smart Parcel Box Support
Fast delivery after we order and the…
Fast delivery after we order and the quality of the product
6 maggio 2026
Risposta di Smart Parcel Box®
Hello Fernando,
We are happy to hear that you received your order quickly and are satisfied with the product's quality. Thanks for your positive feedback!
Best regards,
Smart Parcel Box Support
Risposta di Smart Parcel Box®
Hello Simon,
We're happy to hear that you found our product excellent and easy to install.
We appreciate your recommendation and positive feedback!
Best regards,
Smart Parcel Box Support
Upgraded to a bigger box
We have just replaced our original small parcel box, bought in Jan 2019, with the next size up. The original one has lasted well and is not rusty at all (it is perhaps more sheltered than other people who mention this in reviews, but not undercover) and the mechanism is still in perfect working order. We have given it to a friend who will hopefully have many more years of use from it. The new one looks good and will allow for larger parcels which seem to magically appear from Shein and the like, thanks to having two adult daughters at home. We had no issues with delivery, in fact it arrived a day or two earlier than the original estimate.
5 maggio 2026
Non scritta su invito
Risposta di Smart Parcel Box®
Hello S Carter,
We're happy to hear that your original SPB lasted so well and that the mechanism remained in perfect working order!
It's great to know the new, larger size meets your current needs. We appreciate you sharing your positive experience with the delivery.
Best regards,
Smart Parcel Box Support
Quality product delivered on time
Quality product delivered on time. Extremely useful when away from home and a delivery is expected
25 marzo 2026
Risposta di Smart Parcel Box®
Hello N Matias,
We're happy to hear that you received a quality product, promptly.
It's great to know our service is useful when you're away and expecting deliveries. Thanks!
Best regards,
Smart Parcel Box Support
So handsome on the side of our house
So handsome on the side of our house
Post lady loves it
16 aprile 2026
Risposta di Smart Parcel Box®
Hello Lynn,
We're so happy to hear that you and your post lady love your new SPB!
Thank you for sharing this positive feedback with us; it means a lot.
Best regards,
Smart Parcel Box Support
Parcel & post security box
From online ordering to delivery the service was great and we love our mail & parcel box.
9 aprile 2026
Risposta di Smart Parcel Box®
Hello Albert,
We're happy to hear that you had a great experience with our service, from online ordering to delivery.
We appreciate your positive feedback on the Smart Parcel Box.
Best regards,
Smart Parcel Box Support
Great product that arrived promptly.
21 aprile 2026
Risposta di Smart Parcel Box®
Hello David,
We're happy to hear that you received your order promptly and that you are satisfied with it.
Thank you for your feedback.
Best regards,
Smart Parcel Box Support
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