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Scritti dall'azienda

Had a consumer insurance claim refused - or only part-paid?  SmarterClaims helps you push back. A refusal letter is written to sound final. It usually isn't. smarterclaims reads your refusal letter and your policy, works out where you stand, and writes you a complete rebuttal letter to send - in plain English, with the relevant law and Financial Ombudsman rules cited. You check it and send it in your own name. Built on real expertise. smarterclaims runs on the playbook of Steve Smart - forty years inside insurance, a decade as AIG's UK General Counsel, and a regular voice on LBC. The same excuses come up again and again; we know the arguments that answer them. What we help with. Home, motor, travel, health and pet insurance - plus a free policy check to spot gaps before you claim. If the insurer won't budge, we show you how to escalate to the Financial Ombudsman Service for free. Honest and secure. We're not a law firm and we can't promise you'll win - but you get a properly argued case, a no-questions-asked 14-day money-back guarantee, and documents that are encrypted and deleted within 24 hours.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

8 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,3

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(8)

8 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

When a tree in my garden fell onto my…

When a tree in my garden fell onto my neighbour’s property, I asked my home insurer to manage the dispute but they dragged their heals, which led to my neighbour to instruct a lawyer to come after me. Once I sent my insurer the letter you prepared they got their act together. Everything you sent me was easy to understand and gave me piece of mind that I was saying the right thing.

15 settembre 2025
Valutata 5 stelle su 5

Great, Simple Process – Would Recommend

I am generally quite skeptical of that kind of services so I didn't have particularly high expectations. I was genuinely surprised by how straightforward and effective the process was.

After my insurer rejected my claim, I felt stuck and wasn't sure what my next steps should be. The service quickly analysed my situation and produced a clear, well-structured response that highlighted points I would never have known to raise myself. What seemed like a complicated dispute suddenly became manageable.

The whole process was fast, easy to follow, and required far less effort than I expected. I found a help i didn't know existed before friend of my mine shared with me smartclaims website.

18 luglio 2026
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Risposta di SmarterClaims

Thank you for this, Anna! Really glad the process felt manageable and that your friend pointed you our way.

Rooting for a favourable outcome!

Valutata 5 stelle su 5

I think they know small claims don't get fought

We paid £864 ourselves for medical treatment while we were abroad. You don't argue at the time, you just pay it and assume that's what the insurance is for. Came home, put the claim in, and it was refused.
It's an awkward amount. Enough to really hurt us, nothing at all to them, and far too small to put a solicitor on - I looked, and it would have cost more than we were trying to get back. So you're just meant to accept it. I think they know that.
Uploaded the refusal letter and the policy, answered a few questions, and got back a proper letter - our own policy wording quoted back, Ombudsman precedent, and exactly what to send and by when. I didn't even know there was a deadline.
It's with them now and I'm hoping for the best. But at least someone's made them explain themselves instead of me just eating £864.

19 luglio 2026
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Risposta di SmarterClaims

You're right- this is exactly the gap we exist to close. £864 is real money, and "too small for a solicitor" should never mean "just accept it."

Fingers crossed for a favourable outcome, and thank you for sharing this so honestly :)

Valutata 5 stelle su 5

Great experience

I recently used SmarterClaims to challenge an unfair claim rejection. The AI generated rebuttal letter was genuinely very good and not something I could whave written myself or thought I could even challenge the claim without a lawyer . It clearly explained why the insurer’s decision was wrong and it was backed by the relevant case law and Ombudsman decisions. It also laid out the arguments in a professional, solicitor‑level way. The tool made a stressful situation much easier and gave me confidence in pushing back. I’d definitely recommend it to anyone dealing with an unfair insurance refusal and the fare pricing of the tool compared to a lawyer is really impressive . I would like to note, I heard about this new and innovative tool through a friend.

18 luglio 2026
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Risposta di SmarterClaims

Thank you so much! Solicitor-level because the logic behind every letter is built on decades of real claims expertise of a topmost legal expert, not just AI. Really glad it gave you the confidence to push back!

Valutata 5 stelle su 5

Easiest way to handle an insurance dispute in the UK

I was pleasantly surprised by how straightforward the whole experience was. SmarterClaims made what I expected to be a complicated insurance dispute feel simple and easy to navigate. The process was clear, the guidance was helpful, and everything was explained step by step. If you're dealing with a consumer insurance dispute in the UK, this is by far the easiest tool I've come across.

16 luglio 2026
Non scritta su invito
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Risposta di SmarterClaims

Thank you so much- this means a lot!

Valutata 5 stelle su 5

Subsidence

I had a subsidence problem with my house when cracks appeared in the outside walls. My insurer was unhelpful and difficult to deal with. Your help levelled the playing field and allowed me to engage with them in their language. A great service, easy to use and effective.

20 ottobre 2025
Non scritta su invito
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Risposta di SmarterClaims

Thank you, AB! Subsidence claims are notoriously complex, and insurers know it. Really glad we could level the playing field and help you engage on equal terms. Great to hear it made a real difference!

Valutata 5 stelle su 5

Thanks for helping me with my insurance…

Thanks for helping me with my insurance claim problem. You gave me the confidence to tackle them by myself without having to use a lawyer. A breath of fresh air. Would highly recommend.

13 luglio 2026
Non scritta su invito
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Risposta di SmarterClaims

Thank you, Lucie! So glad we could give you the confidence to take it on yourself- best of luck with the outcome! 🌼

Valutata 5 stelle su 5

I’d never had an insurance claim refused before...

I’d never had an insurance claim refused before, so it came as a bit of a shock. Their whole system seems stacked against you and it feels like they are always trying trip you up. Your service is easy to use and the information you sent to me has been spot on. Although I know it is AI-driven you can tell there is someone real behind the curtain that knows what they’re doing. I’m still waiting for my insurer’s final decision, but we heard that a senior person has already agreed to take a look at it so we have our fingers crossed. Thanks very much for your help - A+++++ recommended.

13 luglio 2026
Non scritta su invito
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Risposta di SmarterClaims

Thank you so much, Bill & Wendy!

It's great to hear a senior person is already taking a closer look. Fingers crossed right alongside you, and please do let us know how it lands.

Rooting for a favourable outcome!

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