I had the best experience of my life at this dentist! From the moment I arrived, everyone was welcoming, professional, and caring. Dr Chen was absolutely fantastic.kind, reassuring, and thorough throu... Leggi di più
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I had the best experience of my life at this dentist! From the moment I arrived, everyone was welcoming, professional, and caring. Dr Chen was absolutely fantastic.kind, reassuring, and thorough throu... Leggi di più
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Always been made to feel welcome at the Longridge practice. Tracy on reception is friendly & helpful. The dentist has always explained everything before starting treatment, when needed, at routine app... Leggi di più
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Had an emergency appointment today with Shiraz and Emma and they were so good, as a really nervous dental patient they put me at ease and never made me feel embarrassed or ashamed. Amazing work x
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Booked an emergency appointment. Reception staff amazing Cherelle, Ellie and Freya. Can’t do enough for you. Dentist kind and caring. Highly recommended
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At Smart Dental Care, we believe everyone deserves to feel confident in their smile. As a trusted local practice serving both NHS and private patients, we take pride in offering high-quality, affordable dental care to the communities we serve. What sets us apart? It’s the people. Our friendly, welcoming teams make every visit feel easy, while our experienced clinicians deliver outstanding care you can trust. Whether it’s a routine check-up or advanced treatment, you're in safe, skilled hands. With locations across the North West of England, Northern Ireland and Dublin and over 250,000 patients cared for, Smart Dental Care is proud to combine the personal touch of a community practice with the standards of a nationwide provider. We’re here for every smile – inclusive, compassionate, and committed to helping you look and feel your best.
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Risposta di Smart Dental Care
I write this with an open mind. I like the Dentist, I've been there for many years. But the changes implemented are not the best. This has been turned into a semi-private Dentist and appointments are sparce. Its a sad thing to see, and if I could move surgeries, I would... ( NHS Dentists are also sparse and difficult to get hold of !)
The receptionists are really nice and do their best to accommodate you, it isn't their fault that there are limited appointments. The Dentists themselves are also really nice, but currently they are away for months on end and lots of annual leave. ( I appreciate everyone needs their holidays and leave for what ever reason!) But contingencies must be in place for emergencies, of which it seems they are not.
Its gone downhill rapidly and its very sad to see.
Hopefully the Practice Manager will do more to ensure this practice becomes a lot better. But at the moment, its very difficult to deal with this surgery at present.
Please, listen to your patients. Especially those who are in need of appointments and cant get them!
(* Edit, This is the Blackburn Branch, Richmond Terrace *

Risposta di Smart Dental Care
Everyone was welcoming, friendly and professional. The dentist made me feel at ease and explained everything clearly, which made the whole visit stress-free. I was very happy with the service and the care I received. I would definitely recommend this dental practice.

Risposta di Smart Dental Care
Today there was great positive vibes and energy at the dentist today it was noted

Risposta di Smart Dental Care
Smart, clean building .appointment on time, Dentist very professional and caring, calm and relaxing procedure

Risposta di Smart Dental Care
My appointment was on time and all the staff who I spoke to were professional and polite.

Risposta di Smart Dental Care

Risposta di Smart Dental Care
Lovely place nice and clean staff on desk were polite and helpful. The dentist was great talking me through what she was doing so overall a very good place to be and I would highly recommend drakes smart dental care

Risposta di Smart Dental Care
Lovely staff, polite and appointments run on schedule. Dr Riley is ace 👌🏽

Risposta di Smart Dental Care
Extremely disappointing and unacceptable experience at Bee Dental.
I booked an appointment with Dr Shahram a month in advance. When I arrived yesterday, I was suddenly told I would be seeing a different dentist. When I explained that I had specifically booked with Dr Shahram, two receptionists spoke to me in an extremely rude, aggressive and dismissive way, repeatedly insisting that I had booked with another dentist because “the system shows that”.
Thankfully, I had a screenshot of my original booking confirmation, clearly showing that I had booked with Dr Shahram. **Only after I showed them the screenshot did they check their system and realise that Dr Shahram had changed my appointment and moved me to another dentist.**
I don't care why the change was made — but both the dentist and the practice have a responsibility to inform the patient. If Dr Shahram decided to transfer his patients to another dentist for any reason, he should have made sure that I was informed in advance. I specifically chose my dentist for a reason, and I should not have to arrive at my appointment and find out unexpectedly that he has been changed.
What is even worse is the way I was treated by reception. Instead of listening and checking their records, I was spoken to loudly and aggressively and made to feel as though I was at fault, when the mistake was clearly on their side.
This experience showed a complete lack of respect for patients. How can anyone trust a dental practice where appointments can be changed without informing patients, and where staff respond so aggressively when the patient raises a legitimate concern? No matter how experienced the dentists are, without basic respect, communication and professionalism, that experience means very little.
Absolutely unacceptable.

Risposta di Smart Dental Care
The staff were, as always, incredibly helpful, professional and compassionate.
Nobody likes going to the dentist, but at Picton they make the appointment as stress-free and pleasant as possible.

Risposta di Smart Dental Care
Good friendly service main thing my appointment time was kept to which is very important to me as I have to get a taxi

Risposta di Smart Dental Care
Although I arrived earlier than my appointment I was seen 10 minutes after the allotted time but an apology was offered for my wait.

Risposta di Smart Dental Care
My dentist, Jo Wilson, has looked after me for about 30 years. I was a very nervous patient to begin with but she has always been lovely with me. Today she complemented me on how clean my teeth were which was lovely to hear. All the staff are friendly and helpful

Risposta di Smart Dental Care
The dentist was informative about the procedure and that I understood the process and aftercare

Risposta di Smart Dental Care
I've always been scared of the dentist, but the stuff was lovely and so gentle.I'm looking forward to coming back

Risposta di Smart Dental Care
Excellent care and a fabulous job done
The two members of staff were wonderful

Risposta di Smart Dental Care
My mum had a disappointing standard of care today unlike her previous good experience with dentist Ruth who explained each stage and was very thorough.
Today's dentist hardly waiting for the anaesthetic to work and then water was dripping from her mouth through the procedure (without the bib she would have been soaked). Finally, there was no explanation of costs until £80 bill was presented for the 20 minute appointment. It felt rushed.

Risposta di Smart Dental Care
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