Booked annual service. Nathan arrived. Barely in 5 mins and advised all ok. Was concerned advised elderly lady lived here. Wasn't concerned. Few hours later noticed pressure had dropped. Called... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I don't normally leave reviews but the team behind Smart Plan deserve the praise. Customer service team are very knowledgeable and were able to answer my every question without trying to pressure me i... Leggi di più
Great customer service all around. My call was answered within 30 seconds. Very professional agent on the phone who was very clear and understanding with my boiler issue. Within 24 hours an... Leggi di più
I am not one to post reviews, but on this occasion I felt compelled to say "Brilliant Service" ..Start to Finish .. Highly Recommended. All i had a I do was make the phone call and the rest was all do... Leggi di più
Dettagli dell'azienda
- Impresa di costruzioni
- Fornitore di boiler
- Servizio di drenaggio
- Ingegnere elettrico
- Officina di riparazioni elettriche
- Servizio di disinfestazione
Scritti dall'azienda
Smart Plan are the all in whole service provider for your home emergency needs. Our products provide breakdown, maintenance and servicing for boilers, central heating, plumbing, drainage, electrics, pests, security and all manner of appliances.
Informazioni di contatto
2nd Floor Melrose House, 42 Dingwall Road, CR0 2NE, Croydon, Regno Unito
- 03337726247
- hello@smart-plan.com
- smart-plan.com
4,0
Molto buono
157 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
AWESOME WEBSITE
21 aprile 2022
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5 STAR COMPANY
Insane customer service would buy again if needed ( would recommend )
21 aprile 2022
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the best customer service
20 aprile 2022
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Very helpful
Very helpful, helped get an engineer out to me very quickly as my boiler was broken. They also serviced it at the same time which was very convenient for me. Would recommend!
20 aprile 2022
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Boiler repair
They had engineers come round in very good time and ge was very polite and courteous. Fixed my boiler issue and tested it several times before leaving.
20 aprile 2022
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Great customer service
20 aprile 2022
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Great company!
20 aprile 2022
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Took this policy out as was told good…
Took this policy out as was told good value. They replaced my dishwasher as drum stopped spinning. Would recommend.
11 aprile 2022
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Just had service after boiler went…
Just had service after boiler went wrong. No issues.
5 aprile 2022
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Disgusting and downright scam
Disgusting and downright scam
Mis sold service, Claiming to charge one time payment of £375 but then charging for each part and asking for money for each repair... what nonsense scam artists..Phone service not properly functioning.
Have reported to the financial Ombudsman.
My account is for the Eastney road PO48DY property, 7 emails to your said email id over the last 2 weeks....keeps getting rejected by the way.. you will need to check on your email servers as well in addition to the shoddy service.
4 aprile 2022
Risposta di Smart Plan
Dear Vjay
We are sorry to hear that you are unsatisfied with the services provided to you. We are unable to identify your account from this review, could you please email us at hello@smart-plan.com with your address so that we can investigate and liaise with you accordingly?
Kind Regards
Smart Plan
Was offered drainage cover with smart…
Was offered drainage cover with smart plan when I switched my energy with a special offer. My drains were blocked and they fixed the issue, had to wait 2 days for the appointment but very thorough and effective once arrived
12 marzo 2022
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Amazing service
I spoke to Oscar in the customer service team who was very friendly. I had an issue with my heating which was resolved the same day! Amazing service every time. Thanks Smart Plan👍🏼
8 marzo 2022
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Smart-Plan also known as UK Boiler…
Smart-Plan also known as UK Boiler Company Ltd. I took a fixed price repair policy out with them for £375. I believed I was dealing directly with the boiler manufacturer Vaillant as their website is designed to look like the genuine Vaillant site. The plumber came to my house and spent no more than 1 minute looking at the boiler as said that the PCB wanted replacing and it was a common fault. He said he would order the part. Eight days later we still had no heating. I phoned Smart Plan and they said they had refunded £240 to me because the PCB was not covered and I should read the terms and conditions. They charged me £135 for one minutes work. As far as I am concerned this is sharp practice at best and these people are to be avoided at all cost. I don’t believe they have engineers of their own, and simply phone an engineer local to you and take a big cut for themselves. Next time I’ll just use a local plumber.
2 marzo 2022
Risposta di Smart Plan
Dear Mr Marsh
We are sorry to hear that you are unsatisfied with the services provided.
We have tried to contact you several times to no avail. You paid for a fixed price repair with Smart Plan. During the phone call where you took out the fixed price repair our operatives explained specific types of work that are not covered within this product - including the PCB. Our operative explained that the full terms and conditions can be found on our website and will also be emailed to you. We completely understand that prior to an engineer attending the property you would not be in a position to identify yourself if the issue is the PCB - as such we specify that should we attend the property and the fault is a PCB (not included within a fixed price repair) we will refund you £240 and change your appointment to a call out and diagnosis. We have diagnosed the fault and offered a quotation for repair.
Kind Regards
Smart Plan
Good service
Very pleased with the engineer. He also had an apprentice. They were both very polite and efficient and tidy. Unfortunately there was a slight hiccup but the engineer came out and rectified this.
Highly recommend.
22 febbraio 2022
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Very professional service.everything…
Very professional service.everything was explained, engineer was on time and explain the process before fixing the issue.will recommend again
22 febbraio 2022
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Great service
Great service, called them to report a fault and it was repaired the next morning. Great customer Service
13 dicembre 2021
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Quick and very responsive
Quick and very responsive, amazing service.
Would HIGHLY recommend to anyone.
29 novembre 2021
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