smalleycross.co.uk Recensioni 

27
TrustScore 4 su 5

3,8

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

tried to buy a motocycle from these guys. called multiple times and got no answer or call back,went to the dealership to purchase but nobody approched me or tried to help (i was there for ove... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Only recently started using Smalley Cross for my motorcycling needs after my regular garage ceased trading. From my first phone call through to servicing and mots nothing has been a problem. Custome... Leggi di più

Valutata 5 stelle su 5

Smalley Cross were excellent in fitting a new rear tyre on my Tracer 900GT despite being extremely busy they turned it round in just over a day. Brilliant service. Many Thanks. Highly Recommended.

Valutata 5 stelle su 5

My husband has just picked up his new Himalayan motorcycle and the experience at this dealership is second to none. The whole team are extremely professional and friendly, nothing is too much trouble... Leggi di più

Dettagli dell'azienda

  1. Negozio di motociclette

Scritti dall'azienda

Smalley Cross Ltd - Royal Enfield Derby, is a family run motorcycle & scooter centre offering only the highest quality service and brands. We can offer to do all motorcycle and scooter servicing and M.O.T's. Our current brands are Royal Enfield, Peugeot and Suzuki. Our aim is to offer 100% satisfaction to all our customers. We can offer finance options and also nationwide delivery.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

27 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(27)

8 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great and friendly customer service

Could not recommend Smalley cross enough, from the moment I walked into the showroom I was greeted and made to feel welcome (offered a drink and if I needed any help), whilst I was browsing there was no pressure or anyone 'lingering' around and when I asked questions they were answered again with no pressure, everything went through smoothly (estimated arrival date, collection date ect) I would definitely recommend and be re using Smalley Cross myself, thanks again

26 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

tried to buy a motocycle from these…

tried to buy a motocycle from these guys.

called multiple times and got no answer or call back,went to the dealership to purchase but nobody approched me or tried to help (i was there for over an hour with the money in my pocket) so i purchased through zuto instead (as i loved the bike)
i was told a week for collection before handing over a deposit. once the money hit their accounts the leadtime went up to 4 weeks as "i wasnt a prioritory for them"when i called to ask if there was anything they could do to help me with reducing that lead time for the used vehicle they did nothing to help and just seemed to want me off the phone, we then conversed via email and still did nothing to help or apologise for the situation. at this point i did not want to go further so i cancelled the purchase with smally cross as their customer service was awful and i did not feel comfortable in their capability to correctly inspect and service the vehicle after the service id recived.

1/10 would not reccomend

5 agosto 2026
Non scritta su invito
Logo di smalleycross.co.uk

Risposta di smalleycross.co.uk

We love reviews like this—the ones that are full of false information and don't tell the full story. So, for anyone reading this, here's what actually happened.

This particular customer may have been in the shop, but they did not make themselves known to us. We are only a small showroom with nowhere to hide, so if you were genuinely in the shop for over an hour without anyone speaking to you, that would be very surprising.

What actually happened is that you arranged to purchase the bike through Zuto's finance services and paid a deposit directly into our bank account without ever contacting us about the bike or making us aware that you wished to order it. In fact, we don't even know how you obtained our bank details, so we can only assume they were provided by Zuto, as we had no direct contact with you whatsoever.

When Zuto contacted us, we told them we were happy to facilitate the sale. However, we also advised them that we would always recommend the customer comes to view a used bike before purchasing, as the condition of used motorcycles naturally varies. At the same time, we explained that the bike required a major service and potentially an MOT before collection. We therefore advised Zuto that we would need to allow at least two weeks to complete the preparation, particularly as we had just received a delivery of 18 new motorcycles that also required preparation, alongside our existing workshop bookings.

Clearly, Zuto did not pass this information on to you. Unfortunately, they also did not provide us with your contact details, so we had no way of contacting you directly. We accept that we could have requested your details from them, but we had no reason to believe you hadn't already been informed of the lead time, especially as we didn't hear from you for around a week.

Your claim that the lead time was extended after your deposit was received is simply untrue. The lead time was always at least two weeks and never changed.

Once you contacted us directly, we again explained that we had already informed Zuto of the preparation time and that, from that point, it would still be at least another week before the bike was ready. You wanted the bike completed by the end of that same week, which was only a couple of days away. We explained that this was simply not achievable without compromising the standard of preparation. At that point, we mutually agreed to cancel the purchase, and your deposit was refunded over the phone via a card refund.

Your final comment, "I did not feel comfortable in their capability to correctly inspect and service the vehicle after the service I'd received," doesn't really reflect what happened. The entire reason for the longer lead time was so we could carry out a full major service and properly prepare the bike before handing it over. We were not prepared to rush that process.

In future, we'd recommend speaking directly with the dealer before placing a deposit through a third-party finance company. That way, you can discuss the motorcycle, the preparation required, and realistic collection times with the people actually supplying the bike.

We are always happy to help our customers, but we also believe reviews should accurately reflect what happened. Unfortunately, this one does not.

Valutata 5 stelle su 5

Purchase of the CF MOTO 1000 MTX

Really good friendly staff, they really know their stuff. Great bikes, always presented really well. The Staff answer any questions you may have, with great knowledge of the product. This is my second bike from Smalley and won’t be my last. Great team and great dealership.

10 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Shocking company

Shocking company. I booked a test ride well in advance (and on the back of another bikers experience with this shop), took the day off work, travelled an hour only to find a member of staff had just run an errand on the demo bike! 'He'll be an hour or so, have a coffee'. What, for an hour...or so?. Sort yourselves out, Don't send staff out on the only demo bike you have and keep a diary. Simple steps to good honest business and customer service. Absolute shower!! Give them a wide birth.

5 giugno 2026
Non scritta su invito
Logo di smalleycross.co.uk

Risposta di smalleycross.co.uk

Thank you for your feedback. We are genuinely sorry that your visit did not go as planned, especially after you had taken time off work and travelled to see us.

To clarify, your test ride was booked for later than the time you arrived, and you arrived approximately 30 minutes before your scheduled slot. Unfortunately, due to a genuine human oversight, the Royal Enfield Bear 650 had been loaned to a service customer and was unavailable when you arrived. This was not a member of staff running an errand, as stated in your review.

As soon as we realised the mistake, we explained the situation and offered refreshments while you waited. We also offered alternative motorcycles for a test ride in the meantime so that your journey would not be wasted.

The Bear 650 was returned and available again approximately 15 minutes after you chose to leave. While we fully accept that the situation should not have occurred, it was an honest scheduling error rather than a lack of organisation or disregard for your booking.

We understand your frustration and apologise again for the inconvenience caused. We take pride in our customer service and are disappointed that on this occasion we fell below the standards we set ourselves. We appreciate the feedback and have reviewed our booking procedures to help prevent a similar oversight in future.

Valutata 5 stelle su 5

Absolutely top drawer??

Absolutely top drawer??? Thanks again Jay for getting me sorted out with a new bike that won't kill my shoulder. And a big thanks for the crew for sorting it so I can ride it this weekend 👍

19 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent service whether that be bike…

Excellent service whether that be bike mot. servicing or buying a motorcycle from them.
I can testify it very good as have done all three. No hesitation in letting you have a test ride..and the final bonus is the free hot chocolate is to die for 😀

13 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

BSA Gold Star

Very helpful and easy transaction. I bought a 2023 BSA Gold Star at a very good price, low milage and great condition. It was fully serviced before it was delivered to me. Delivered to Lincolnshire at a very competitive price. I thoroughly recommend them. Thank you Smalley Cross.

8 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

My husband has just picked up his new…

My husband has just picked up his new Himalayan motorcycle and the experience at this dealership is second to none. The whole team are extremely professional and friendly, nothing is too much trouble and he is delighted with his new “toy”. The welcome pack is an added bonus! Thank you so much.

4 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Great guys

Great guys. Bought a pre-loved little scooter 3 days ago and it was delivered today. Friendly and knowledgeable. The scooter was one they had sold from new and had maintained for eight years, I felt that they were proud of this support they had given the previous owner so I felt I could buy it now with confidence.

23 novembre 2024
Non scritta su invito
Logo di smalleycross.co.uk

Risposta di smalleycross.co.uk

Hi Robert, many thanks for your kind review, enjoy your new bike, if you need any further assistance we are here to help.

Valutata 5 stelle su 5

Great friendly dealer.

Good friendly dealer who cannot do enough for you I was really impressed and I have dealt with a lot of motorcycle dealers this is one of the best.

13 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

above and beyond

Jay and his family went above and beyond when it came to selling me a van. He made it a smooth and easy process every step of the way. Lovely company in a nice part of the country.

3 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great company

I recently purchased a new Royal Enfield from Smalley Cross both Michael and Jay were extremely helpful with nothing too much trouble. I would highly recommend this business to anyone. Thanks again.

1 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

New Rider New Bike,

I recently picked up my first bike from them and I must say they was extremely nice, friendly, and helpful throughout the process. I shall be returning to them for all my servicing or repair needs, and will be recommending them to anybody I know that's interested in a learner bike / scooter .

2 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

I stopped to help a couple who had lost…

I stopped to help a couple who had lost a wheel from their car; they were a couple of hundred yards from Smalley Cross. One of their ‘people’ walked up the hill and helped despite the fact there would be no gain for themselves. This is a business that deserves success.

16 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

I took my Interceptor in today for the…

I took my Interceptor in today for the brake caliper recall,I chose Smalley Cross,because of the excellent feedback from customers,and I can say it is fully justified,they provided an excellent service,very efficient,and great communication.I will be using them for all my servicing and genuine parts purchases!
.

11 settembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

I had to take my Royal Enfield Interceptor in for some warranty work due to a recall on the front brakes. These guys were great from the initial communication right through to handing me my keys back after the work was finished. Excellent service and I would definitely recommend them.

10 giugno 2021
Non scritta su invito

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