100 Day Guarantee- worthless - no response
I am formally requesting a full refund for my SleepEase Pro order under your advertised 100-day money-back guarantee.
I initially used the product for approximately one week but had to discontinue use because it caused significant irritation and damage to the skin beneath my chin. I attempted to use the product again approximately one week later, but had to stop after that first attempt because the reaction returned.
I previously contacted you on July 31, 2026, and provided photographs documenting the condition of my chin, including the skin damage and serous fluid draining from the affected area. I did not receive a response.
Because I had received no response after two weeks, I contacted you again on August 11, 2026, and again requested a refund. I have still received no response.
I am therefore requesting that you:
Confirm receipt of this email.
Provide me with the instructions/address for returning the product, if a return is required.
Confirm that my full purchase price will be refunded under your 100-day money-back guarantee.
Please respond within 5 business days of this email.
I have retained copies of my previous correspondence, photographs documenting the reaction, my order information, and the product itself.
If I do not receive a response within that time, I will proceed with the appropriate consumer-protection and payment-dispute channels, including contacting my payment provider and filing complaints with the Better Business Bureau and Federal Trade Commission. I will also document my experience on applicable consumer-review platforms.
I would prefer to resolve this directly with SleepEase and receive the refund without further escalation.
Please confirm receipt and advise me of the next steps.
Thank you.