Sky Mobile Phones Recensioni 

Sky have went downhill fast. I have had nothing but a headache swapping to phones. Never again. Staff dont speak proper English and cannot deal properly with situations. Never again

Where do I start , much the same as all reviews on here , been having issues with phones as my wife with Sky as well , kept getting messages when calling to say number does not exist or phone would just drop out and cut call off , phoned yesterday and was on hold for 49 minutes , 6 advisors later and 4 different departments I got this woman who ran me through steps to sort the problem , the call cut off and I was then left with a phone that won’t make or recieve calls nor get texts or e mails , my wife called them on several occasions each time getting a different step to try , none have worked , she was advised if we wanted to leave Sky that they would make sure there were no costs for us to pay , o ce I get through to them today I will be requesting to leave , I meanwhile have a phone that I can’t use which I need for work , who knows how much I have lost out on from yesterday , on top of that my phone number on the phone has changed fro a UK code to a Swedish one , please avoid at all costs and hopefully enough complaints will alert the Ombudsman to do something about them.

⚠️ THINK BEFORE CHOOSING SKY MOBILE ⚠️

***If you're considering joining Sky Mobile, I urge you to read this first.***

After being a loyal Sky customer for 12 years, I switched my mobile from Tesco Mobile to Sky in December 2025 and purchased the latest iPhone 17. It has been one of the worst customer service experiences I've ever had.

The phone has suffered from constant dropped calls, making it unreliable for business use. Sky replaced the SIM card, which made absolutely no difference, and later confirmed the handset is faulty.

Despite the phone being only seven months old, their solution is for me to send it away for repair, leaving me without the business phone I depend on.

I've wasted hours dealing with customer services, repeating the same information over and over again without a satisfactory resolution. To make matters worse, I was promised a callback yesterday between 8:30am and 9:30am. That call never came.

After 12 years of loyalty, this is how I've been treated. In my opinion, customer loyalty counts for very little, and the level of service I've received has been completely unacceptable.
Based on my own experience, I cannot recommend Sky Mobile and would encourage anyone considering signing up to do their research and compare other providers before making a decision.

A year back in August 2026, I took out a year’s contract with Sky mobile, 10G for £6. I found this to be a good balance between price and data. I normally take a monthly contract so if I get any hassle or I find a better deal, I can swap. I have been with most of the well-known outfits, like Giffgaff, ID, Smarty etc.
Recently, I received a renewal for £15 instead of £6 I had been paying per month, I thought here we go again, search for a reasonable deal. I rang Sky and a very pleasant lady (Maya I think) spent about 20 minutes looking for a better price for me, she came back with the same data for £7. Ok, I am aware that it probably stay at that for the year but if it does, I will stay with Sky. I was pleasantly surprised to see that my data from last year was rolled over to the new contract.
Sky keep this up and win more customers.

ABSOLUTE CRAAAAAAAAP!!!
Lost my phone and have been waiting over 10 days for a replacement sim. Can't speak to anyone and when you finally do get through they want to send confirmation codes to the phone, that I HAVE LOST! Its like speaking to a deaf donkey who just repeats itself constantly. So currently paying for a phone I can't use, or replace because I can't log in to obtain account details that the insurance company need.
utterly useless, I wish I had never ever bothered.
Totally incompetent.

Fik et fake Apple cover og betalte 300kr for det. Da jeg fik kvittering kunne jeg ikke få mine penge tilbage og han snakkede knap nok dansk og fortalte os overhovedet ikke hvorfor vi ikke fik penge tilbage. Vil ikke anbefale at købe derfra. Han tog også ovenikøbet min telefon uden at spørge så jeg kunne ikke gøre noget.

I’d give zero if I could. I never saw the apology letter. The link didn’t work. They had me go through that organisation. Waste of time. And they are still bad. I did another complaint online. Never got back to me. Closed it. I want all my contracts terminated. Send it to a debt collector. You can have the phone back. Good condition. Which could go towards phone payment. But I would want it in writing. I’m going to speak to some debt person. You really are terrible. And don’t give me those stupid links either. You didn’t respond to me recently. Yet whinge in letters. Take it to your debt collector. iPad ends in September the contract. I’m not paying for airtime I haven’t used. You are a terrible company to deal with.

Absolutely terrible company and seem to be getting worse. Due to ongoing extremely poor reception, I requested a PAC through my online account, a complete waste of time which didn’t work at all. After contacting them by phone and enduring another sales pitch, I was told that it would take 3 days to send me a PAC via email. 5 days later I’m still waiting 😡 interested to know why they can’t just give it to you over the phone, especially when I’m the account holder and mine is the main contact number on the account.

Worst ever customer service staff been placed on hold not even muting the call hearing all the staff shouting in the background, Clinton from Durban tried quieting them down but to no prevail i honestly think these other staff members should really learn about telephone etiquette this is poor management and control on there side. I just want to say thank you to Clinton for trying to quiet them down so that we could resolve my issue.

Can never get signal, worst ever, price increase already. Wish i'd stayed with EE and paid the extra money as at lease I could make calls.

Been a customer for years now they have transferred over to a call center the service is diabolical
Its like dealing with 2nd hand car sales
They SAY ANYTHING to get a sale and it not true....twice now ive been told yes sign up phone will be with you tomorrow and twice there is no phone its on a 2 week delay.....
DO NOT USE SKY MOBILE

I am writing to make a formal complaint about the extremely poor customer service I have received regarding a simple eSIM replacement.

I was using an eSIM with Sky on my iPhone 16e. Unfortunately, my phone required repair and Apple replaced the device. As a result, my eSIM no longer worked.

I first tried to order a replacement through the Sky app, but it required sending a verification code to my mobile number—which, of course, I could not access because the eSIM was no longer working.

I then contacted your online chat, where I was told that they could not help and that I had to call customer services. This makes very little sense when the whole reason for my call is that my phone number is not working.

I had to borrow a neighbour's phone to call Sky. During that call, I was transferred between five different agents and was asked to complete the security check five separate times. Every time I thought the issue was finally being resolved, I was transferred to someone else and had to start the entire process again.

The second-to-last adviser told me they would arrange for a replacement SIM to be sent to my home. Just when I thought the ordeal was over, I was transferred again to another adviser, who insisted that everything had to start from the beginning.

This has been one of the worst customer service experiences I have ever had. All I needed was a straightforward eSIM replacement, yet your systems and processes turned it into an incredibly frustrating experience.

At this point, I gave up speaking to your customer service team. I no longer wish to use this phone number because the experience has completely put me off. It is extremely disappointing, especially considering that I have purchased two mobile phones from Sky. I expected a much higher standard of service.

I am currently in the process of taking Sky UK to the County Court due to an appalling breakdown in customer care, administrative incompetence, and total disregard for consumer rights.

I ordered an Apple MacBook Air M5 on a mobile credit agreement. Upon receiving the device, it became clear it had been mis-sold as part of a mobile package despite lacking native cellular capability.

I formally exercised my statutory right to cancel within the 31-day cooling-off period. 

Instead of processing the cancellation and arranging collection:

Ignored Statutory Rights:

Sky failed to collect the uncollected asset, forcing me to handle the matter under the Torts (Interference with Goods) Act 1977. 

Disability & Accessibility Ignored: Despite formally notifying Sky under the Equality Act 2010 of a registered disability requiring strictly written email communication, they repeatedly tried to schedule phone calls—including sending automated emails scheduling calls for dates three months in the past! 

Inaccurate Credit
Reporting: Rather than closing the cancelled account, Sky reported false arrears to Experian, Equifax, and TransUnion. While Equifax suppressed the entry due to Sky's failure to substantiate it, Sky actively re-verified to Experian that three months of arrears on a cancelled contract were "correct". 

Sky's executive team and County Court liaison have shown a complete lack of internal communication and basic data accuracy. 

If you are considering taking out a hardware or credit contract with Sky, be warned: if anything goes wrong, their customer service and executive escalation teams are completely unfit for purpose.

Avoid... took over payment from me for a mobile phone that was fully paid ... scammers

Wow what a absolute shambolic service. I have had a phone for a month, without any service! Or making any calls! It Can't even connect to skys website.
. AI rubbish,website crashes, no service at all. All i've had is calls from sky trying to offer me more mobiles and tablets! Hilarious! Customer service said i would get a refund in south africa. Staff in india say its not on the screen ... Surprise surprise.
No help at all .. a first! I want to give the phone back.
ESIM absolute garbage i tried repeatedly and gave up.
Not even 1 star .

I bought a new iPhone it was delivered on Saturday I have not been able to use it dispite being assured it was a case of swapping SIM cards I have phoned Sky Customer Service 5 times none of the advisors had a clue apart from Bobby in fact 2 of the advisors even put the phone down rather than say they hadn’t a clue I am now waiting for a new SIM card I will think carefully about using Sky mobile again and my grandson as changed from Sky mobile to EE definitely will not endorse Sky mobile who have the worst customer service I have ever dealt with

Would give zero stars if I could! Sky mobile is the worst company i have ever dealt with!! Constantly overcharging, and then give no explanation as to why. Tell me I am eligible for a swap upgrade and then do not allow it, then get lied to on the phone for a month constantly being told that I will get a phone call within 72 hours, never came. Customer service is appalling. Never in my
Life, have I been treated so poorly by a company. Nor have I ever been lied to so much.

I have had no problems with my Sky mobile until two months ago when l suddenly started with a shocking service which has caused me to miss important calls and texts. The standard of the phone service has only been surpassed by the shocking customer service. Numerous emails sent by people who obviously have no idea what has gone on before referring to network problems and then sim faults sending me a new sim. For the last two months l would have had better communication using two cans and a piece of string ! At the end of this episode they can’t say the service will improve and offer a derisory compensation including a half price sim offer considering it’s virtually not worked for the last two months l am totally underwhelmed by this . I might add there is no right of appeal it’s either like it or lump it. I have given them a one star review that’s for the phone service. Their customer service deserves no stars whatsoever ! It’s absolutely shocking

If I could give a 0 I would. Got my phone through sky and signed up to a 3 year deal with option to swap after 2 years.

Have attempted to swap after 2 years but everytime I try it says the page is not available. I have attempted to contact sky and you are passed to the worst Ai assistant that just tries to pass you onto the sky website.

Talking to an actual human is impossible and when you do get a human on live chat they just ask you to contact them.

When you contact them they try to sell you every sky product under the sun so in reality it feels impossible to swap your phone even though you signed a contact stating you could.

While all this has been going on for months the phone I currently have value is decreasing.

sky are really terrible ,over charging ,bad connections ,and when you youtell your leaving them they take no notice and keep charging you and then you get threatening letters for years ,dont get into their clutches
theyre really badasss ,no humans on phones only chat bots