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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I received my led face mask in December & it stopped working in April. I’ve spent since then trying to get an outcome with the Auckland branch but have had nothing but terrible customer service.... Leggi di più

Valutata 5 stelle su 5

First time back since Covid and really glad I’ve returned, I’ve missed it! Went to the Putney clinic and all the hygiene procedures safely in place and super clean salon. A deer, attentive and kn... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Saw a sponsored post by Skinsmiths on instagram and it brought back memories of my horrifying experience with them earlier in the year. I cancelled my membership due to way the clinic I atte... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I joined Skinsmiths Putney just before COVID; they have been very helpful and kind ever since. Email updates are always available and all my appointments have gone smoothly. I’ve been treated by Vanes... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di prodotti di bellezza e per il benessere
  2. Clinica per la cura della pelle

Scritti dall'azienda

We create skincare that gets results. We're Skinsmiths. We've designed and created a range of products with skincare experts that get results. Plus we left out the extras, its no fuss, just the ingredients you need to treat your skin concerns.


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

274 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Don’t buy Skinsmiths …

I received my led face mask in December & it stopped working in April. I’ve spent since then trying to get an outcome with the Auckland branch but have had nothing but terrible customer service.

I’m still waiting for a replacement or a refund or an apology.

Do not buy!!

1 aprile 2025
Non scritta su invito
Valutata 4 stelle su 5

Consistency works, invest in your skin!

I love the ethos, morals and values of this company as a whole. The team at Clapham South are friendly and for anyone wondering whether a membership is worth it, it is if you are consistent (although you may need to keep on top of this yourself as you're not always contacted to book in when you're due for an appointment which would be my only small qualm!). Treatments are tailored to you and you'll always be met with a personalised service from a friendly and knowledgeable team in beautiful surroundings. Invest in your skin.

19 gennaio 2021
Non scritta su invito
Valutata 1 stelle su 5

Threatened with debt collectors

Saw a sponsored post by Skinsmiths on instagram and it brought back memories of my horrifying experience with them earlier in the year.

I cancelled my membership due to way the clinic I attended was managed. Called head office to cancel my membership, which they did with immediate effect and shortly after I received an email confirming the cancellation. I also received an email from the clinic who also confirmed the cancellation of my membership.

Months later I received a letter in the post from a debt collection agency telling me that I owed Skinsmiths money. I found it disgusting that this company's first action is to go straight to a debt collector rather than contact their former customer first to discuss their account.

This caused emotional distress and it was very upsetting that this company would use bullying tactics to reclaim an alleged debt worth less than £100. Had this had gone any further I would have felt ashamed and embarrassed with bailiffs knocking at my door and appearing on Channel 5 Can't Pay We'll Take It Away.

But seriously, this isn't how a company should behave just because you want to cancel a membership.

31 dicembre 2020
Non scritta su invito
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Risposta di Skinsmiths

Hello,
Thank you for your review and drawing your experience to our attention. We're very sorry to hear that you received a letter from our debt collection team unexpectedly as this is our last resort when collecting monies unpaid from treatments received at our clinics.

We try to avoid having to send letters by ensuring that we reach out to our members several times beforehand to provide a suitable repayment plan.

I'd really like to rectify this situation for you. Please email us at hello@skinsmiths.com as soon as possible.

Love,
Katherine at Skinsmiths

Valutata 5 stelle su 5

Very welcoming and professional staff…

Very welcoming and professional staff at Hanwell clinic. Soo happy with my facial treatments with HEMA she is fantastic always listens and advises well on what suits my skin. Always a pleasure to attend the clinic :)

Amara

11 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Hello,

Hello,
I have been to skinsmith Hanwell and would recommend people to visit there for any skin issues. The service provided is amazing and staff is friendly and welcoming. I had got the laser treatment for my face for the first time and it went well. I am happy to visit again for the treatment and make the best use oof it as I signed up for the membership as well. The way they take care of their clients is absolutely fantastic.

10 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Great service, so happy

I am so happy with Skinsmiths Hanwell!
Such wonderful and welcoming team.
One of the best lasers out there.
I love my results!
My therapist hema is amazing
I will be definitely recommending Skinsmiths to my friends.
Thank you from Elmira x

9 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Thank you

My skin has never been so great before - it's such an incredible feeling which gives me a lot of confidence. I am always looking forward to each appointment. All ladies at Skinsmiths Hanwell are so lovely, but Iulia is my favourite!

9 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

My skin has improved so much!

I had a consultation and facial at the Liverpool Street branch. April was so knowledgable, thorough, and recommended some changes to my skincare routine without forcing the sales of their own products which I really appreciated. My skin has been SO MUCH better and can’t recommend it enough. I’m not able to financially afford the membership but the one-off facials are perfect for me.

7 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

I have a Skinsmiths membership at the…

I have a Skinsmiths membership at the Wimbledon Village salon and have noticed a really positive difference in my skin. The treatments are amazing and technicians are always able to recommend products if I have any issues which seems to solve the problem every time. They really are experts in their field and you can tell they love making a difference to their clients skin and confidence. I originally only signed up in the run up to my wedding but have kept it going since as it’s so great.

12 novembre 2020
Non scritta su invito
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Risposta di Skinsmiths

Hello Lucy, thank you for your review. We are so happy to hear that you have really noticed a positive difference to your skin. We are thrilled to hear that the treatments are amazing and that our staff are always able to recommend products every time! Love, Skinsmiths

Valutata 4 stelle su 5

Good results so far

I have had two facials at Skinsmiths and am on a skin membership. My skin is quite bad so am excited to see the longer term results. I have seen good results after the first two treatments.

10 novembre 2020
Non scritta su invito
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Risposta di Skinsmiths

Hello Emma, thank you for your review. We are so happy to hear that you have seen good results after your first two treatments. Love, Skinsmiths

Valutata 5 stelle su 5

The treatments & team at Skinsmiths are fantastic!

I have seen a significant improvement in my skin with a combination of regular facial treatments as well as utilising the products at home. The subscription model is convenient and offers great value and the team in Wimbledon Village are always welcoming, friendly and knowledgable. I look forward to going in for my treatments every month. Highly recommend!

7 novembre 2020
Non scritta su invito
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Risposta di Skinsmiths

Hello Dominique, thank you for your review. We are so happy to hear that you have seen a significant improvement in your skin from our treatments and the utilisation of our products at home. Thank you for recommending us. Love, Skinsmiths

Valutata 5 stelle su 5

My Skinsmiths experience

My Skinsmiths experience is beyond great, from the staff to the actual results of my sessions. I love how they took care of my needs and they’ve always been so accommodating. At first I didn’t expect immediate results because I’ve already tried a different clinic before and made no difference but with Skinsmiths, even just on my first/second session I’ve already seen results. This just shows how effective their treatments are. I’m so happy that I accidentally stumbled on this clinic while looking at my feed because I got the best service and results from them. The way they take care of their clients is absolutely fantastic.

6 novembre 2020
Non scritta su invito
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Risposta di Skinsmiths

Hello Alexa, thank you for your review. We are so pleased to hear that your experience of Skinsmiths is beyond great, from the staff to the results of your treatments! Your results are always our priority. Love, Skinsmiths

Valutata 5 stelle su 5

I love my treatments at Skinsmiths

I love my treatments at Skinsmiths, particularly the personalised nature of the treatments - my skin has definitely made an improvement!

4 novembre 2020
Non scritta su invito
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Risposta di Skinsmiths

Hello Charlie, thank you for your review. We are so pleased to hear that you love your personalised treatments and that your skin has definitely made an improvement. Love, Skinsmiths

Valutata 5 stelle su 5

Brilliant!!!

4 novembre 2020
Non scritta su invito
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Risposta di Skinsmiths

Hello Vish, thank you for your review. We are so pleased that you think we are brilliant! Love, Skinsmiths

Valutata 5 stelle su 5

I've had a Skin Smith's membership for…

I've had a Skin Smith's membership for 18 months now and it is a simple and easy way to ensure all my treatments are spaced out appropriately and I always enjoy my visits. Very professional.

4 novembre 2020
Non scritta su invito
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Risposta di Skinsmiths

Hello Veronica, thank you for your review. We are so happy to hear that you have been a member with us for 18 months and that you always enjoy your visits to our clinics. Love, Skinsmiths

Valutata 5 stelle su 5

Can’t rate them high enough!

This is the by far one of the best places on Earth for me. I feel stress free as soon as I walk into the clinic. I’ve tried different treatments there. The facials are second to none. Results are beyond amazing. I never knew I could have such good skin. I did those in the Wimbledon Village Clinic. I tried Botox with Annie in Victoria clinic and she is fantastic. Now doing laser hair removal treatments and can’t wait to see the results. Tiziana in Wimbledon Village is so sweet and makes you feel at ease instantly.
I seriously cannot rate Skinsmiths highly enough.
I also want to say that the skin products they sell are AMAZING. You get them a discounted rate if you are a member. They are really good and have no smell, which is great. Love them.
Thanks for all the excellent pampering guys.

4 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

I’ve been visiting the Skinsmiths in…

I’ve been visiting the Skinsmiths in Clapham - and i would highly recommend it!! Great service and products, staff are super friendly and very COVID secure.

1 novembre 2020
Non scritta su invito
Logo di Skinsmiths

Risposta di Skinsmiths

Hello Sukie, thank you for your review. We are so pleased to hear that you would highly recommend our Clapham South clinic. We love that you have experienced great service, products and that our staff are super friendly and that our clinic is Covid secure. Your safety is our priority. Love, Skinsmiths

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