Skin Rocks Recensioni 

1204
•
TrustScore 3.5 su 5

3,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 3 stelle su 5

Very disappointed in the eye cream I purchased 3 weeks ago. It wasn’t cheap at £70 for 15ml so it was a little birthday treat for myself. However, after using it “sparingly”on both eyes it’s completel... Leggi di più

Valutata 1 stelle su 5

Gave me Perioral Dermatitis. No response from customer service. Awful! The scent is so strong, it burns yet is supposed to be gentle. And i spent £188 on these three products that i will never use ag... Leggi di più

Valutata 5 stelle su 5

A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di prodotti di bellezza
  2. anche in
  3. Negozio di prodotti di bellezza

Scritti dall'azienda

We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(1204)

15 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Mostly OK - logistics complicated if out of the UK

My first order didn't go through even tho Paypal was showing it was OK, I had to contact the support because nothing was moving - no confirmation, no warning of the failed payment. Unfortunately, nothing they could do, the kit ran out of stock. Conclusion: don't use PayPal for flash sales if you want to be sure to grab your kit.

My second order went through and was shipped rather promptly, however, if you are located in the EU, be aware that you will go through a lot of hassle to get your parcel (local customs) and will have to pay taxes (not only the regular VAT but also some wicked DHL fees, surprise). I am happy with the kit, however, not ready to go through the tax hassle.

17 ottobre 2023
Non scritta su invito
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Risposta di Skin Rocks

Hello Anna,
I am sorry to hear of the complications you experienced when purchasing your Kit. I do hope you can enjoy your Kit now you have received this. Duties applied by customs our out of our hands unfortunately, however, we are here to support should you need any assistance moving your parcel through customs, and beyond.
Thank you for your feedback.
Lucy, Team CH.

Valutata 1 stelle su 5

Love the support oil

Love the support oil , but have loads of trouble with the pump , have reported to customer service , however I haven’t been unable to upload a video to support the claim .

4 giugno 2023
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Risposta di Skin Rocks

Hello, I am sorry to hear of you pump issue and trust our Customer Expert Team have resolved this matter in full. Lucy, Skin Rocks Team.

Valutata 4 stelle su 5

The face cream I purchased from this…

The face cream I purchased from this brand has worked wonders for my skin. Its lightweight texture absorbs quickly, leaving my skin feeling nourished and hydrated. With regular use, I noticed a significant improvement in the appearance of fine lines and an overall boost in radiance. It has become a staple in my skincare routine.

17 luglio 2023
Non scritta su invito
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Risposta di Skin Rocks

Thanks so much for your wonderful feedback on The Moisturiser, we are delighted that you enjoy Skin Rocks in your daily routine! Lucy, Skin Rocks Team.

Valutata 1 stelle su 5

So disappointed 😔

So disappointed 😔
Got the app and was excited to find the best products for me.
Searched for Vegan , SPF and it told me that Bondi Sands was the best for me.
I went to Boots and bought 4 different products- only to find out when I got home they are not Vegan !!!
Really not happy!
I’ve gone back to the app to see if I made a mistake, but no - it’s recommending Non - Vegan products- as Vegan . Not impressed!

29 maggio 2023
Non scritta su invito
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Risposta di Skin Rocks

Hello Dakoda, Thank you for your feedback. If you are able to reach out to the team at store@skinrocks.com so that we can follow up with you on this matter and correct any errors. Thank you, Lucy, Skin Rocks Team.

Valutata 5 stelle su 5

in skinrocks we trust

I have been a fan of Caroline for many years, and all the kits I have bought have been amazing ! Great value for money, super fast free shipping and incredibly kind customer service. I cannot recommend highly enough buying from Skinrocks and also check out the very comprehensive app you won’t ever go wrong when it comes to your skincare !

1 aprile 2023
Non scritta su invito
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Risposta di Skin Rocks

Hello Michelle, your review is a joy to read, thank you for taking the time to leave this incredible 5 star review. We are delighted to hear you love the Skin Rocks App just as much 🤘 Lucy, Skin Rocks Team.

Valutata 5 stelle su 5

Superior Service and Product

The products are of COURSE beautiful, but when part of my order did not arrive Lucy responded to my email basically immediately and the issue was corrected in no time. You can trust the service!

21 aprile 2023
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Risposta di Skin Rocks

Hi Stephanie, thank you very much for taking the time to leave a review, we appreciate this.
Jodie - Team SR

Valutata 5 stelle su 5

The site as always is easy to navigate

The site as always is easy to navigate, shipping is speedy even to the US and most importantly the product is exceptional, just what we've come to expect from the Queen of skin, Ms. Hirons!

20 aprile 2023
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Risposta di Skin Rocks

Hello Mary,
This is fantastic news! Thank you so much for your review, we appreciate this a lot.
Jodie - Team SR

Valutata 5 stelle su 5

Came to the US faster than something I…

Came to the US faster than something I ordered from California! Package was clean and loving the bag it came with as well!

21 aprile 2023
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Risposta di Skin Rocks

Hi Molly, well this is fabulous to hear!! We're so glad that you're loving your order and your new skincare pouch!
Jodie - Team SR

Valutata 5 stelle su 5

Wonderful service

Wonderful service. I didn’t receive the wash bag but Lucy emailed me and made sure I did! Brilliant brilliant brilliant

17 aprile 2023
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Risposta di Skin Rocks

Hi Zoe, thank you for taking the time to leave a review, we appreciate that!
Jodie - Team SR

Valutata 5 stelle su 5

Great service

Delivered when promised.
Great explanations with the product.
Love the little guide on the lid 👌🏽
And as for the free gift bag bonus - delightful 😀

20 aprile 2023
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Risposta di Skin Rocks

Hi Mel! Thank you so much for your review, we truly appreciate your feedback and we're so glad that you are enjoying your order.
Jodie - Team SR

Valutata 5 stelle su 5

SKIN ROCKS

I rely on Caroline!
And even if I can't afford all her products and kits, also due to taxes, I will always turn to her for information.
I love the app! I find it extremely useful when I need to buy any skincare product for my daughters and me.

16 aprile 2023
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Risposta di Skin Rocks

Hello Debora, thank you so much for your review, we are so grateful for your support!
Jodie - Team SR

Valutata 5 stelle su 5

Such speedy service

Such speedy service. Quick delivery & absolutely loving the moisturiser!

18 aprile 2023
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Risposta di Skin Rocks

Hey Michelle, fantastic news, this is great to hear!
Jodie - Team SR

Valutata 5 stelle su 5

Super quick delivery

Super quick delivery. Easy ordering process and good communication 😀

18 aprile 2023
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Risposta di Skin Rocks

Hey Deborah,
This is wonderful news! Thank you so much for reaching out and letting us know.
Jodie - Team SR

Valutata 5 stelle su 5

Amazing products

Super easy shopping experience, incredibly fast delivery and beautiful products. The retinol 1feels like silk on the skin and has become a staple in my routine. The support oil is a dry oil and really soothes the skin, doesn’t leave you looking greasy and soaks in beautifully. Highly recommend both to anyone. Ps I have combination skin !

18 aprile 2023
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Risposta di Skin Rocks

Hello Robyn,
Thank you for your wonderful review, this means a lot to us and we're so glad that you have found some new staples!
Jodie - Team SR

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