Sinks Recensioni 577

I bought a kitchen sink for over £650, I arrived after more than two weeks and when I unpacked it there was significant damage to the box. Sure enough when the box was opened the sink was damaged in various places around the rim. I contacted customer services and they eventually came back to me after a couple of days requesting photos. I sent these to a very dry young lady called Rosie and then hear nothing. I chased and Rosie said she had not received them so I sent them again and again and yet again! Finally Rosie said she had them and would forward to the manufacturer who in turn came back yet more days later inferring that if I would build the worktop over the rim of the sink then it wouldn’t be visible! I insisted they replace the sink and then heard nothing back again for days. I chased then had an email from a Holly who said a new sink would be sent directly from the manufacturer, at last I thought! Only the next day I had another email this time from Rosie again who said the email the previous day should be ignored as Holly was a trainee and the supplier said I should build the sink under the worktop! Incredible! I replied that this was not acceptable. 7 days went by with my sending more chasing emails and then I have a reply but this time from Agie who says they will arrange collection. Nothing happened so I chase and was told that DHL would contact me on the 16th and collect on the 17th but the 17th comes and goes and nothing so I email again and now have a reply from Imogen who says it will be collected on the 18th and still no collection. It is now the 20th and I have sent another 3 emails without a reply and the sink is still boxed waiting to be collected. This company is frankly the worst, all they are interested in is talk your money. If there is a problem as obviously happens from time to time they will just give you the run around and mess you about. I recommend you don’t take the chance. BE WARNED

Avoid they delivery to me damaged kitchen taps no refund yet iam taken to legal action

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!
I live in Northern Ireland and to my knowledge we are still part of the UK, unless Boris has done some deal that I am unaware of, though likely.
I ordered a lovely ceramic sink from these clowns and was told that I would have to pay an extra £100 for delivery to 'Ireland! , I live in N. Ireland' I tried to explain the constitutional background that we were still part of the sovereignty and that I could ship a pallet weighing one metric tonne the other way for £40, 'no Sir that will be £100.
I duly paid through Sage and 3 weeks later nothing arrived, I chased my order and was then informed, 'sorry this seems to have not been picked up by our system, it is now on the system'.
Lovely, oh, they have now informed me that it cannot be delivered to Northern Ireland after all!
The circus has come to town!

Excellent service goods arrived on time in perfect condition would recommend this company

Awful company- very rude and unhelpful customer service. Ordered a sink and cancelled hours later... they send the sink a couple of days later regardless and leave it at my house when I’m out. They believe this is me ‘accepting’ the item and want to charge me £50 to take it away again. Would NEVER buy from them again.

Ordered a sink and tap. Both on stock at purchase . No delivery details sent to me. I called them 3 days later to get an update as the delivery estimate was 3/5 days. The sales consultant advised me the tap was going to be delivered the same day ( no confirmation ) and the sink was out of stock for another month. Cancelled the order and they would only proceed with the refund of the sink and waiting for tap to be returned to the warehouse. I checked on the website and the sink is still in stock . Shame on you !

I have used this company previously and had good delivery and products but they have obviously not coped with current situation. I used them because I wanted next day delivery, although I found the sink over £70 cheaper elsewhere. I ordered before the 12.00 deadline. I rang on the second day when delivery hadn’t now happened and was firstly tried to be fobbed off with saying it was an 11.00 cut-off (I ordered 11.20), then told it was my fault as I should have called to check they really were in stock! Really poor customer service - I was then told I’d receive a tracking email, which I didn’t. The goods didn’t finally arrive 2 days late - an expensive mistake using them.

I have purchased sink and waste disposal unit from this company as the items were in stock and with next day delivery. Then I have looked at the reviews and got really worried. However next day everything turned up and items were as described. I am happy with the purchase and the way the company dealt with my order.

Very poor quality and no customer service

Appalling ethics. I was invited to buy some bar stools on their website - no mention that they weren't in stock. The website says they would be shipped the next day after the 12 noon deadline. They took my £479.95 immediately but no confirmation email was received. No stools arrived after 4 days so I called. Was advised that the items weren't in stock and I'd have to wait 4 months! I demanded a refund and asked why they take a customers money knowing they don't have the stock. "I can't comment as we don't handle the website and our department don't handle these matters". "Well can you please put me through to someone who is responsible?". "No, I'm afraid not, customer services can't do anything about this, all I can say is that I've processed your refund and you could email customer services". "But you said customer services aren't responsible for this". "Yes"
Avoid this company, they are a disgrace.

Bought a fancy kitchen sink and tap from them for a lot of money. Tap is faulty and they are palming me off to someone else and not providing me with any customer support or service.

False and misleading information on the website . We ordered Perrin&Rowe taps as it stated in stock 1-3 days lead time. Everywhere else we looked said 5-7 days should have known it was a scam ! No such service, no confirmation email, no reply to customer service emails .... except a standard we’ll get back to you within 5 days!
Having to reschedule the tradesmen and still no date to advise as this company fail to reply. Avoid

Used them twice. Fast and friendly. Good quality all around and well packaged.

Bought the Nocalc-pre-filter-plus-water-treatment-system from Sinks.co.uk which was on sale for £249.97 against a price of £400
After the fulfilment, I received a completely different product, NoCalc Starter Pack filter which is available for £109 (£50 reduced rate) at other online retailers. To my surprise the customer service didn't even realise they have sent a wrong product but had the audacity to tell me they have sent the correct product. Unfortunately I cannot post images as proof of what Sinks is advertising and what is being sold!!!
Why on earth are they selling a product worth £159 for £249???

This company is poor and that is not the word I want to use
Brought a stainless steel inset sink from them comes with a trap that is next to useless and the sink scratched all in the bottom after using for the first time now rust spots are forming so obviously a poor quality stainless
Contacted sinks. Co. UK only to be given a number for smeg to complain to them how can a company sell something take your money put it in there account then tell you its not there problem do not use this company they are just a middle man will continue to bombarded them with emails just to interrupt them as they count there cash I've basically payed someone to put a sink in a box and post it then sit back and deny all responsibility not good enough

Awful experience. They delivered the sink on time, but without the other parts of the order we needed to fit it. These took another month to arrive.

The sink was the wrong dimensions from their measurements on the website so we asked to return it (within their 7 day window).

They said they would charge us a £50 fee for this (which is fine as it will cost a lot to ship back to them), but now 10 weeks later they have not processed any part of the return, or picked up the sink, or refunded our money.

Plus, they are hard to get hold of on the phone, and are worse than useless at responding to email.

Do not buy a sink from them.

Sink delivered exactly as ordered. Very easy. Prompt and helpful service. Many thanks.

This company has knowingly shipped 4 faulty sinks from 5 deliveries to us in two months.
Even allowing for COVID issues, this company is one of the most ineffective that I have come across recently. We ordered two sinks in early August and in spite of numerous emails and long telephone calls, this company has failed to deliver and we are now into October. It seems that they have no QA process as all four damaged sinks were damaged when they were packaged as the packaging is in perfect condition.

Ordered 4 items, but one tap damaged. It took no end of phone calls and emails to get a replacement sent. 2nd and 3rd taps were all damaged too, so gave up in the end and bought elsewhere.
The cheek of it was when I returned the tap, they deducted the cost of sending it back, even though it was damaged. I’m afraid I won’t use them again.