Wrong product sent and non existent customer service... just no response at all.
I ordered an unscented deodorant on subscription, but received a strongly scented one instead.
I emailed and within a few days received a reply and a replacement. I used the deodorant and found it good.
The next time my subscription was due, I received another scented one instead of unscented. I am very sensitive to perfumes including essential oils and just sniffing it made my lips, nose and eyes burn, so I couldn't use it.
I emailed on the 4th October. Having not received a reply I emailed again a week later. Still no reply, so I filled in the on line contact form.
It's now the 24th October and I've still received no contact at all. I can't find a phone number anywhere (even Companies House).
I cancelled my subscription and sent an email explaining why and asking them to confirm it was cancelled. No reply.
Today I received an automated email asking for feedback, but the link just takes me to my subscription page and the reactivate button. As if I would!
The one unscented one I had was a good product, but the customer service is non existent - I don't think there's actually anyone there at all! What a rubbish company. So disappointing.








