We've been using SimplifyAI's AI…
We've been using SimplifyAI's AI Receptionist since February, and it has been one of the best investments we've made for our business. As an earthworks and septic company, we're often out on job sites and can't always answer the phone. Knowing every customer call is answered professionally has given us incredible peace of mind and has helped ensure we never miss an important lead.
From the very beginning, the SimplifyAI team took the time to understand our business and customize the AI Receptionist to work exactly the way we wanted. What has impressed us most is that the AI continues to learn about our company every day. As we add more information and refine its knowledge, it becomes even better at answering customer questions, explaining our services, and providing a professional experience for every caller.
The dashboard is easy to navigate, making it simple to review conversations and manage incoming leads. We've also saved countless hours by no longer sorting through voicemails or screening calls for services we don't offer. Instead, the AI can qualify potential customers, gather important information, and even refer callers to trusted local providers when they're looking for services outside our scope.
The customer support has been exceptional. Nick has been fantastic to work with, checking in regularly to make sure everything is running smoothly and helping us continuously improve the system. It truly feels like they care about our success, not just selling a product.
SimplifyAI has become an essential part of our business. It saves us time, improves our customer service, and gives us confidence that every opportunity is being captured—even when we're out in the field. We highly recommend SimplifyAI to any business looking to streamline their operations and never miss another important call.
– Maddi-Rae Praetzel
Big John Earthworks & Septic Systems