I purchased the SF Slim Series lock and was so impressed that I bought a second one for my other property. I’ve now had them for just over two years and have recommended them to friends and family.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The product does as described, very easy to set up and very convenient for our short-term let property as it can be accessed remotely. We have a main door lock in a cottage by the seaside. For wh... Leggi di più
I recently changed from a Yale Keyfree lock and needed a clean way to patch the leftover holes without replacing the entire door. These repair plates from Simpled were exactly what I was looking for.... Leggi di più
Simpled are a refreshing company to do business with. Purchased a Smart Lock SS Slim Series in black. On arrival the product is clearly high quality in its presentation and build quality. The... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Informazioni di contatto
85 Great Portland Street, W1W 7LT, London, Regno Unito
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4,7
Eccellente
380 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great product
Great product, works really well for all of the family. Swift and helpful support from customer services when required
8 gennaio 2025
Non scritta su invito
Risposta di simpled.uk
Thank you so much for your wonderful review! 😊 We’re so glad to hear that the lock is working well for your whole family and that our customer service team could assist you swiftly when needed.
If you ever need any further assistance, we’re always here to help! 🔐✨
The customer service with Simpled UK is…
The customer service with Simpled UK is first class. I had a problem with one of my smart locks lately and they answered my query (email) very quickly and the help that I got from Sara from customer services was amazing.My issue was very easily rectified. Thank you Sara and thank you Simpled UK
3 gennaio 2025
Non scritta su invito
Risposta di simpled.uk
Thank you so much for your kind words! 😊 We’re so glad to hear that Sara and the Simpled team could assist you quickly and resolve the issue with your smart lock. It’s always great to know that we’ve been able to provide the support you needed.
If you ever need any further assistance, don’t hesitate to reach out — we’re always here to help! 🔐✨
Great product
Great product, looks great, not bulky, very sleek looking, customer service is top notch,
8 gennaio 2025
Non scritta su invito
Risposta di simpled.uk
Thank you for the fantastic review! 😊 We’re so glad to hear that you love the sleek design of the lock and that our customer service has been top-notch for you. Your feedback really means a lot to us!
If you ever need anything, don’t hesitate to reach out. We’re always here to help! 🔐✨
Great smart lock
The lock that I have is great, it has worked really well for a year. I would happily buy one again.
I contacted customer services about an issue and they were quick to help which shows a company that also cares.
6 gennaio 2025
Non scritta su invito
Risposta di simpled.uk
Thank you for the wonderful review! 😊 We’re so happy to hear that your lock has been working well for a year and that you’d happily purchase another one. It’s also great to know that our customer service team could assist you quickly — we truly care about making sure everything works smoothly for our customers!
If you ever need anything else, we’re always here to help! 🔐✨
I have two locks installed and they work flawlessly
I have two locks installed, a cylinder lock for nearly 12 months and a front door lock for 6 months. Both function perfectly and allow for multiple card, passcodes and fingerprints to be used per lock. I had reason to contact technical support and they resolved my query effortlessly (a network setup issue rather than an issue witrh the lock). I wouldn't hesitate to fit another Simpled lock should the need arise.
30 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Thank you so much for your amazing review! 😊 We’re thrilled to hear that both of your Simpled locks have been working perfectly and that our technical support team was able to assist you effortlessly. It’s great to know that the flexibility of using multiple cards, passcodes, and fingerprints is making things even easier for you.
If you ever need another lock or assistance in the future, don’t hesitate to reach out. We’re always here to help! 🔐✨
Great product. Great company
I used simpled door locks on both my own home and an Airbnb. So convenient and easy to use.
For the Airbnb I use a door lock plus keypad which saves on lost keys and is very convenient for guests.
Great advice from simpled on which system I needed. Recommend to all and great value for money.
14 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Thank you for the wonderful review! 😊 We're so glad to hear that both your home and Airbnb are benefiting from the convenience of Simpled locks. It’s great to know that the keypad lock has been perfect for your guests and that our team could provide helpful advice on the best system for you.
If you ever need anything else, we’re always here to help! 🔐✨
Very good customer support
Very good customer support. My item was faulty no fuss with replacement.
Quick and professional.
17 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Thank you for your kind words! 😊 We're so glad to hear that our customer support was able to assist you quickly and efficiently with the replacement. We always strive to make the process as easy as possible for you!
If you need anything else, don’t hesitate to reach out. We’re always here to help! 🔐✨
Had Issues with the wireless Gateway
Had Issues with the wireless Gateway. They replaced immediately without question. Very Happy with all the products i have from them
2 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Thank you for the great feedback! 😊 We're so glad to hear that your issue with the wireless gateway was resolved quickly and without hassle. It’s awesome to know you're happy with all the products you’ve got from us!
If you ever need anything else, we’re here to help anytime! 🔐✨
I own two and I'll be buying more!
I've used the smart handle on my own house (kids and keys are a terrible mix!) I was so impressed that I upgraded my small business lockup that's accessed by a number of people.
Both locks worked perfectly for nearly 2 years, a minor fail in the one on my house (used far less so just unfortunate I think) was replaced within 24 hrs with no questions asked.
Genuinely can't fault these guys - BRILLIANT!
13 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Thank you for the fantastic review! 😊 We're so happy to hear that both your home and business have benefited from our locks, and it’s awesome that we could resolve the issue so quickly for you. We love that our products are making life easier for you, especially with the kids and keys dilemma! 😄
If you need anything else in the future, we’re always here to help. Thanks again for the trust! 🔐✨
Easy to order easy to install
Easy to order easy to install, however this is as good as it gets. My lock lasted just about three months had numerous emails on Friday as the lock just died, done the usual change batteries, tried email via the site where they ask for a video but could t send video due to the site having a block on .mov files.
If I get a replacement it will be up for sale as I’ll go elsewhere for one
Ok so when I wrote this I was waiting for a reply from simpled then today the new lock arrived.
Shame nobody commutated to let me know a new one was in the post
13 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Thank you for sharing your experience with us, and we truly apologize for the lack of communication on our end. We're really glad to hear the new lock has arrived and we appreciate your patience during the process. 🕒
We’ll be sure to take your feedback to heart and improve how we keep customers updated in the future. If you have any more questions or need further support, feel free to reach out. We’re always here to help! 🔑
Had the lock a while and had an issue
Had the lock a while and had an issue, they sorted iout a replacement quickly and without fuss, highly recommend
15 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Thanks for the great feedback! 😊 We're so glad we could quickly resolve the issue for you. It's awesome to hear that you're happy with the service. We really appreciate your recommendation! If you ever need anything else, don't hesitate to reach out. 🔑✨
Electronic Door lock
Very easy to order online and received item within 2days perfect service.
The item I brought was a door lock and fitted myself and works amazingly. Highly recommend this company and products. Thank you.
10 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Thanks so much for the wonderful review! 😊 We’re thrilled to hear that your order arrived quickly and that the lock is working perfectly for you. It’s great that you found the installation easy too! We really appreciate your recommendation — thank you for choosing Simpled! 🔑✨
Battery cover
Somehow the battery cover was misplaced when fitting a door lock - a replacement was immediately sent free of charge along with a couple of unexpected extra key fobs - excellent service and product.
2 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Thank you so much for sharing your experience! 😊 We're really glad we could sort out the battery cover for you so quickly, and it’s awesome to hear that the extra key fobs were a nice surprise! We truly appreciate your kind words and are thrilled to hear you're happy with both the service and the product! 🔑✨
Really shit
5 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Hi There Nat, if you contact our support team we may well be able to resolve any issues you have that are making you so dissatisfied. Please get in contact:
EMAIL: support@simpled.tech
LIVE CHAT - https://simpled.uk/contact-us/
PHONE - +44 20 7096 0094 (select option 2)
Monday - Friday: 9.00am - 5.00pm (Text support over weekend)
Water ingress not good, but replacement lock received no quibble
Purchased a Simpled Smart Door Lock last year, was really happy with the product, until water started to ingress and cause bubbling underneath the front panel. Attempted to contact you for a replacement but have never received a reply :(. Now left with an expensive lock which looks awful. Not a great advert for your product for anyone visiting our door. Not sure if this is a common problem or a one off issue, but I would be grateful for a replacement or refund. Many thanks, Sam
Revision: after contacting them again on the email provided, we received a replacement lock no quibble, delivered within only a couple days. Thank you :)
6 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Hi Samantha, I am very sorry if we have somehow missed your messages. We are ready to help you straight away. Please get in contact as soon as possible:
EMAIL: support@simpled.tech
LIVE CHAT - https://simpled.uk/contact-us/
PHONE - +44 20 7096 0094 (select option 2)
Monday - Friday: 9.00am - 5.00pm (Text support over weekend)
Great support service
Great support service. My night latch door lock began to malfunction after about a year. They replaced the unit, no questions asked, and are also covering the customs charges for the replacement (I am based in Ireland).
5 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Thank you for sharing your experience! 😊 We’re so glad to hear that we could resolve the issue with your night latch lock quickly and without any hassle. It's great that we could also take care of the customs charges for you! We’re always here to help and make sure you’re happy with our service and products. 🔑🌟
Good customer service
Bought a simpler smart lock a few months ago and had some issues with the front panel first and then the battery cover. However customer service was really good and promptly sent me replacement parts within days free of charge.
2 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Thanks for sharing your experience! 😊 We're thrilled to hear that our customer service team was able to assist you quickly and get those replacement parts out to you. It's always great when things get sorted smoothly, and we appreciate you choosing Simpled for your smart lock needs! 🔑✨
Really good customer service and great product
Really good customer service. I contacted them before purchasing a lock. They were able to guide me with a pre-compatible check and also to highlight which lock would work best to properly secure my home.
After making the purchase I had a communication fault with the lock. They assisted to troubleshoot the fault.
I was shipped a new outer lock replacement within two days no issues. Really prompt communication and assistance.
I enjoy using the lock, fairly easy to setup and install.
29 novembre 2024
Non scritta su invito
Risposta di simpled.uk
Thanks so much for your feedback! 😊 We're really happy to hear that our team was able to guide you before and after your purchase. It’s great that the new lock is working well for you and that the installation was straightforward. We strive to make sure everything goes as smoothly as possible, so it’s awesome to hear we succeeded! 🔐✨
Let us know if there's anything else we can do!
Issues with BF YP lock
Had issues with BF YP lock, contacted Simpled who, despite the fact I couldn't locate my receipt, sent a replacement out straight away with no quibble, Excellent customer service.
26 novembre 2024
Non scritta su invito
Risposta di simpled.uk
Thanks for sharing your experience! 😊 We're so glad to hear that our team was able to help you out quickly, even without the receipt. It's always our goal to make things as smooth as possible for our customers, and it’s fantastic to know we succeeded!
If you ever need anything else, don’t hesitate to reach out. Enjoy your new lock! 🔒✨
Great customer service
Great customer service. Great design. Will definitely buy again.
3 dicembre 2024
Non scritta su invito
Risposta di simpled.uk
Thanks so much for the kind words! 😊 We’re thrilled to hear that you’re happy with both the customer service and the design of your lock. Looking forward to helping you again whenever you need! 🔒💫
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.