Simon Carter London Recensioni 

184
•
TrustScore 1.5 su 5

1,4

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Valutata 1 stelle su 5

18 months ago I bought a pair of Simon Carter tan leather boots, costing £120. I’ve kept them in their box, and worn them less than 30 times (if that). They are still in very good condition. Unfortuna... Leggi di più

Valutata 1 stelle su 5

Ordered a jumper 12 days ago and I have still not received it. On purchasing, it said 48/72 hr delivery. I have sent numerous emails and filled in a message on there 'contact me' page and has zero res... Leggi di più

Valutata 1 stelle su 5

Bought through John Lewis: Given bee cufflinks as a gift. The yellow and black decorations fell off within an hour of wearing them. Sent a replacement by JL immediately. The same thing happened. Now r... Leggi di più

Valutata 1 stelle su 5

I bought a silk sports jacket last year. Had to return it because the seams blew out across the back. Seems silk is not a strong enough material to hold sports jackets together. Didn't make a differen... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento uomo
  2. anche in
  3. Gioielleria
  4. Negozio di abbigliamento
  5. Negozio di abiti da lavoro
  6. Negozio di accessori di moda
  7. Negozio di borse e valigie

Scritti dall'azienda

Underpinning all Simon carter products are the core qualities of original design, the best quality, and excellent value for money backed up by exemplary customer service. Despite the expansion of the business over the past 30 years I believe that a whimsical English touch of individuality still runs through all the products, just as it did in the early days.


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

184 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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1,4

Tutte le recensioni

(184)

1 recensione negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great service

I ordered from the website in December for a Christmas present. Immediately after ordering I contacted the company using the email address provided and received a response within ten minutes! They advised that my order would be dispatched the following day. I received the order within just 2 days with plenty of time until Christmas! The watch was nicely and very securely packaged. Very impressed and would order again.

23 dicembre 2014
Non scritta su invito
Valutata 5 stelle su 5

The customer care is absolutely great!

I had a couple of hiccups but Malcolm and Wendy, were absolutely brilliant in helping me! They were so helpful and did everything in their power to ensure I have the perfect birthday present! Malcolm was speaking to me during the weekend and Wendy even drove to London from Brighton just to personally deliver the items to me - on her day off!!! Thank you SO SO SO much!

23 dicembre 2014
Non scritta su invito
Valutata 1 stelle su 5

Very disappointing shopping experience

I ordered and paid for a watch on December first on the Simon Carter website. The shipping details said 1-2days. A week later I emailed to ask about the whereabouts of the watch as it was intended as a birthday gift. The reply said the watch was out of stock and it would ship the following Wednesday. I cannot understand why the website did not say the watch was out of stock, but instead took my money and left me uninformed. When the following Wednesday came the watch didn't. I sent another email. No one replied. I then phoned and was told the watch would arrive Friday. I finally received the watch on Monday 15th December long past the birthday in a scuffed Simon carter box. It looked like I had bought the gift in TK maxx. I would have been much happier if the website had simply said out of stock, or if they realised late someone should have contacted me to say so and perhaps offer a refund or another watch. I should not have had to chase a watch that I paid for 2weeks previously. Please address your website and customer service training

23 dicembre 2014
Non scritta su invito
Logo di Simon Carter London

Risposta di Simon Carter London

Dear A Lagan,

I am so sorry that the service did not live up to expectations. We had a supplier issue with that style and it was not clear even to us when the stock would be available despite our best efforts to find out. The watches did ship as soon as they were available but, alas, not in time for your occasion. I would love to make some amend to you for the sub-standard experience if you would emal me at the address we previously corresponded on

Malcolm

Valutata 5 stelle su 5

Stag Cufflinks - 5 stars

Delighted with quality and design of these cufflinks which I chose for my husband's Christmas present. They were presented well and arrived quicker than expected - first class service from start to finish. I would recommend Simon Carter to family and friends.

23 dicembre 2014
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service. Excellent quality merchandise.

I recently purchased a shirt for my husband. My delivery came whilst I was at work and a card was left by the delivery company. By mistake I threw the card away. I contacted Simon Carter and within 10 minutes they had contacted the delivery agent and re organised the delivery for the next day. Excellent service, and would recommend them. They dealt with the matter swiftly. No answer machines, no foreign call centres,all dealt with by English speaking employees. Thankyou.

24 novembre 2014
Non scritta su invito
Valutata 5 stelle su 5

Fast and fabulous

I have ordered a watch online for a Christmas present. It arrived very quickly and securely - and looks great - very pleased and wondering what else to order from them - effortless.

28 ottobre 2014
Non scritta su invito
Valutata 5 stelle su 5

Fast becoming my favourite clothes

I can't remember what first attracted me to the Simon Carter label but I now have suits, shirts, socks and trousers. The one thing that is present with everything is quality.

Online ordering is made easy.

A pleasure and a bit of an obsession!

24 ottobre 2014
Non scritta su invito
Valutata 5 stelle su 5

Simon does what Simon says!

I ordered a leather bracelet from Simon Carter after browsing the excellent website. The zoom makes it very easy to compare items, and the website is fast and smooth. Ordering the item was very straightforward and simple, with immediate confirmation emails. The bracelet was delivered in less then 24 hours, which is unbeatable service. Overall totally impressed and can't commend them enough.

24 ottobre 2014
Non scritta su invito
Valutata 5 stelle su 5

Excellence is rare!

I have bought two bracelets from Simon Carter now and have been delighted with both pieces. The second piece - before buying I needed to email to ask a couple of questions and got immediate help and advice which led to my purchase, which I was very happy with. The service is therefore excellent too. Kindest regards. Linda

24 ottobre 2014
Non scritta su invito

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