Shropshire Home Improvements Limited  Recensioni 

338
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

The whole experience from start to finish was excellent. The sales Rep was polite and curtious, the office provided information about the process and it was carried out to the letter. The fitting tea... Leggi di più

Valutata 5 stelle su 5

Darren and Craig recently installed a new conservatory for my Mum. As well as doing a brilliant job they treated my Mum with the greatest respect. They went above and beyond, even helping to move f... Leggi di più

Valutata 5 stelle su 5

Ian and Ryan were exceptional. They arrived on time and didn't stop, apart from water breaks and in this heat that was just amazing. They are perfectionists in their work, left my house spotless a... Leggi di più

Valutata 5 stelle su 5

Very professional team from start to finish. Brought samples of windows that were to be installed ( other companies that quoted didn't). Explained each step and time schedule. (Actually fitted earlier... Leggi di più

Dettagli dell'azienda

  1. Installatore di doppi vetri

Scritti dall'azienda

At Shropshire Home Improvements LTD, we have over 15 years experience in the home improvements industry. We strongly believe everyone deserves to come home to quality, so treat your home to a quality installation with Shropshire Home Improvements.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

338 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 40% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(338)

62 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Absolutely delighted with this company!

Absolutely delighted with this company! Our installers Daz and Josh, were very professional, polite, friendly and tidy! They fitted 3 windows, front door and garage door to the front of our bungalow, massive improvement! The quality of the windows and doors are top class! Would highly recommend this company to anyone!

9 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Conservatory roof and upstairs window replaced

In December 2023 we had our conservatory roof and an upstairs window replaced, and are extremely happy with the quality of work. The work started two days later than scheduled due to poor weather on a previous job but we were kept informed throughout. The fitters, Dan and Tony, worked extremely hard to complete within our time constraints. They were very polite and pleasant chaps and went over and above what was expected, as well as ensuring their work area was kept tidy. I have no hesitation in recommending Shropshire Home Improvements Ltd.

15 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Job very well done!

Excellent information and service. The father and son who installed the conservatory roof insulation and ceiling were polite, thorough and efficient throughout, producing a high quality finish and explaining what they were doing. They left after cleaning up any debris. I felt a change in temperature almost immediately, and now have a usable room instead of a conservatory used to store stuff I should have dealt with ages ago.
Great job, and they should be proud of the work done. Thank you

12 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

I would definitely recommend this firm

I would definitely recommend this firm. I have had five windows, two doors and fascia boards on the whole of my bungalow and garage. Excellent quality, special thanks to the fitters Ian and Ryan for their professionalism and attention to detail.

11 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Totally recommend

C. Jones
Totally recommend Shropshire Home Improvements for new windows. I had Daz, Josh and Matthew to do my windows and they were great. Very speedy and professional and done to a high standard. They even hoovered up after and left the house tidy. I only had the front done but definitely be having the back done soon. Thanks guys.

13 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent company

Excellent company, work completed earlier than estimated, everything completed to our satisfaction and the fitters Josh and Daz were great. No mess left at all and we love the windows.

13 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Exceptional Design and Construction with Attention to Detail and Great Customer Service

After being ripped off by a contractor and left with a condemned building, Ben at Shropshire Home Improvements, together with his exceptional team of professional tradesmen was able to step in with a creative and solution focussed design that met our every need for a Garden Building with attached Garden Toilet and porch / verandah. I now have a substantial and striking looking building which exactly fulfils the brief. I look out of the window and honestly can't believe it's mine! - we are really delighted with the new extension to our cottage which both enhances and blends perfectly with the existing building. The company were able to source retro looking Shropshire bricks and build shallow steps down from the double doors overlooking the garden, including a high cladded ceiling with door height shelves, two substantial windows with deep sills, and an interesting porch with internal guttering leading to the old garden toilet. Ben's team were here every day for several weeks and any gaps were fully explained and always due to weather. When this happened, weekends were worked to catch the build up. Everyone who works for this company is professional, unfailingly courteous and pleasant to have around. The site was kept tidy and I felt listened to and cared for during the experience - obviously building work can be hard going sometimes, but Ben's team did everything they could to make it as trouble-free and easy for me. I would heartily recommend this company to anyone considering an extension or new windows, doors, porch or cosy roof.

10 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Very disappointed with customer care…

Very disappointed with customer care post service. We had an issue with the work done (see Rob pinsent post) and after initially receiving no contact after my husband left a review contact was made. However- they promised to come this week to sort out the problem which has already caused our cellar to flood once. They’ve not been to remedy the issue.

Such a shame. No apology for the initial defect and no desire to remedy.

edit … as you’ll see from your emails - you emailed rob and stated that someone would be out last week to remedy the work. No one arrived. last night when rob emailed to say ‘enough enough’ you then defensively claimed your employee was unwell so ‘clearly unable to attend’ again this is communication- you had not told us of this.

You also stated, last night, that you had considered compensation- however no offer of compensation has been made to us.

It’s a massive shame that this matter has escalated.

From my perspective- all I wanted was for the work to be done properly and not flood part of the house and necessitate my husband having to do part the work himself - a bit of communication and all this could have been avoided.

Incidentally- no one’s ever said - oh goodness - we are sorry - sorry that there’s been this issue - how disappointing for you. Please do accept our apologies and we will fix it.

An apology isn’t hard to give - but one’s not been given.

12 novembre 2023
Non scritta su invito
Logo di Shropshire Home Improvements Limited

Risposta di Shropshire Home Improvements Limited

This has been cleared up on a previous post, as we’ve got to the bottom of, your husband wasn’t using our correct telephone numbers ( he had a member of staffs) and an unmanned email address to report a problem. We were awaiting a response from Rob, to let us know what he wanted us to do as he claimed he had already sorted the issue so we are confused what he wanted us to do? An offer of compensation was made for loss of time, and any damages that may of been caused and that was greeted with threats to report us to fensa? We have all of this recorded on email and will welcome any requests to show people this. However trustpilot should remove this review, as it is for the same customer.

Valutata 5 stelle su 5

Highly Recommend - Outstanding fitters

Having stressed and researched so many Double Glazing Company’s (even the famous one!) we can honestly say Shropshire Home Improvements have lived up to their name and transformed our home beyond anything we could of imagined. From start to finish we can highly recommend them with confidence.
Our fitters Ian and Ryan were superb throughout, they were true professionals who aimed to please - and YES they did !
The quality of their work was outstanding right down to the clearing up afterwards.

Thanks to everyone from this local company - my advise is look no further.

9 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Installation of Small Car Port

Designed and installed a small car port over patio French doors. Fitters we're professional, polite and on time. They tidied up as they worked and helpfully explained some basic maintenance tips. Would use this company again.

6 novembre 2023
Non scritta su invito
Valutata 2 stelle su 5

So by way of a bit of balance …

So by way of a bit of balance … you installed the down pipe on my new guttering by jamming it into the ground next to the drain, causing the guttering to overflow and flood the cellar on the house. I’ve emailed, spoken to you twice and still no sign of you fixing the problem.

Edit: You say in your reply below that you have no record of my name but you then go on to say you have tried to call me three times - if you don’t know who I am how can you know my phone number? There are no missed calls on my phone. I am about to forward my original email to your admin email address. I will also forward you my logs of the calls I have received from your representative and made to them!

27 ottobre 2023
Non scritta su invito
Logo di Shropshire Home Improvements Limited

Risposta di Shropshire Home Improvements Limited

Hi Rob. We are very confused by this, we haven’t had any emails from yourself and we’ve got no log of any phone calls? Please can you call us this morning and speak to Ben, as all of our service calls are dealt with within 48 hours of being logged and we haven’t had a single one from yourself. Can you also let us know which email address you have left emails with, as the one on the contract & website is manned on my phone and I cannot find anything with your name, we will get this rectified for you, but this is the first we have heard of it?
Edit: We have tried to call you 3 times today mr Pinsent, to receive no reply or a call back from yourself. Please contact us at admin@shropshirehomeimprovementsltd.co.uk or 01952963878 and we will rectify this work for you, as we would of done before you felt the need to post a bad review.

Edit again: Hi Rob thanks for replying, I didn’t say I had no record of you, I said I no emails under your name in our email inbox. I tried to contact you on the telephone number we have on your contract, which I found when I went into the office this morning after finding this review and countless amounts of uncalled for comments on our facebook. I look forward to seeing this proof on our emails, but none the less Dan is booked to come back to you next week and rectify the work, you will expect a phone call either Monday Tuesday or Wednesday afternoon so we can get this resolved for you.

Final edit:
After many exchanges of emails, it was found that the customer was ringing a member of staffs personal telephone number out of hours and emailing an unmonitored email address, therefore the complaint was never logged, should the customer of used the email address & telephone numbers on the contract this would of been resolved within 48 hours.

Valutata 5 stelle su 5

Box Sash Windows

Box Sash Windows
We've just had 2 box sash bay windows and 1 other box sash window installed - 9 windows all together. We knew it was going to be a difficult job and it did take a little longer than anticipated. There were a few problems but they were quickly dealt with and we're pleased with the finished result. Daz and Josh did a good job and certainly put the hours in.

26 ottobre 2023
Non scritta su invito

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