Very Poor Communication – Still No Confirmation or Delivery Update
Very Poor Communication – Still No Confirmation or Delivery Update
I placed an order for a showerhead on 30th May, and although the website indicated that my order had gone through successfully, I have received absolutely no confirmation email, dispatch notification, or delivery update.
It is now 3rd June, and I have no idea whether my order is being processed, dispatched, or if it's even coming at all. The lack of communication is extremely frustrating and leaves customers wondering what is going on.
I also tried calling the company, only to discover that their contact number is a premium-rate number, which I think is unacceptable for customer service.
This morning at 9:15am, I emailed them with screenshots of my order details, but so far I have received no response. I'm willing to wait until the end of today, but if I don't hear anything or receive the product tomorrow, I will be contacting my credit card provider to request a refund.
At the moment, the whole experience feels very concerning. I hope this is simply poor customer service rather than something more serious, but the complete lack of communication does not inspire confidence.