SHO Recensioni 

Great quality as always. Have bought so many if these bottles. They make great gifts too.

Love all my SHO bottles , i have quite a few now and am impatient with the new newt . Great customer service too!

I have lots of sho products as in my opnion best on market. This time brought small guzzler which is great when out for short while but want a drink soon need a cupboard for their own. Great communication and quickly dwlivery.

This is such a great company. Their products are really excellent value for money, and customer service: 10/10

Fast delivery of parcel. 3 different types of bottle in the pack.

I ordered 4 of their new "leak free" Newt flasks and found that to be a total lie. I have communicated with their customer services and followed the instructions in the videos and my children are still coming home with wet school books.
I asked if I could swap the 2 Newts that are still in their original packaging for another design of theirs that I know does not leak but they refused and said I was out of time to change or a refund. I was only asking to swap not a refund. The reason so much time had passed as I was really trying to make the newt work for us. They did offer me 25% off the item I wanted to swap the Newt but I would rather now give my money to a company with better customer service. I have been a loyal fan of SHO a cupboard of over twenty SHO items but have now lost the love.

Easy to purchase these great bottles and flasks. I have a SHO shelf now with no more room. That's how much I love them.

We now have 3 newt bottles which are an amazing product. The best feature has to be the ability to have fizzy drinks in it, perfect for decanting a can of fizzy juice into! We have two food flasks which are great for hot lunches. We also had one XL tumbler and recently ordered another, as they are perfect for having around the house for keeping hydrated. We were accidentally sent the wrong tumbler but the customer service was very quick to reply, they are sending out the right product and we get to keep the one they sent by mistake 🙂 All very good quality products, highly recommend.

Had 2 bottles arrived, both scratched. Emailed them picture and had 2 replacements posted immediately. Fast great service!

Bought an XL mug from this scam company and could not remove the lid / informed them of this and they asked me to send a video of me trying to remove lid (obviously did not believe me) sent the video - twice. After a few days I returned the mug and now they are refusing a refund because they say it has been used!!!! DO NOT BUY FROM THIS COMPANY

Update - I have just looked for my emails to pass on to bank and I think this company have deleted all the emails as can’t be found - is this even possible?

I love all my SHO products, I use them everyday for food and drinks. Great value for money, will be ordering again in the future

Started off with 2 bottles, I have now brought 11 different ones. The latest has been the newt, love this one, not yet had a hot drink in it, but have tried fizzy and it keeps fizzy for more than a day. The only problem I found is it doesn't keep ice like the other bottles I have. I even treated my husband to one.

I purchased the SHO Newt bottle and immediately had issues with the straw lid — it’s extremely difficult to draw water through, and the bottle leaks with carbonated drinks. I contacted customer service requesting a replacement lid, but instead of helping, they first sent me a video on how to assemble the lid and asked whether I had put it together properly. They then repeatedly asked for a video of me assembling it, which felt unnecessary and quite patronising. It is not rocket science to put the lid together.

Overall, a frustrating and disappointing experience, and I cannot recommend this product or the customer service. I wish I had read the reviews on Trustpilot before buying, as it seems many other customers have had a similar experience with them refusing to act on faulty items.

purchased a SHO water bottle and matching food flask back in 2022. Unfortunately, the inside of the water bottle has developed what is very clearly rust.

I contacted customer services and sent photos and videos showing the issue. Their first response was to tell me to clean it again, as though I hadn’t already tried multiple times. I followed all their instructions anyway, but nothing changed. You can actually taste the rust, and it does not come off with cleaning.

After sending even more photos and videos, I was then told it “looks like staining.” For context, I only ever use this bottle for water — never tea, coffee, or anything else that could cause staining.

What made this especially concerning is that while attending a clinic for ongoing cancer treatment, I showed the bottle to one of the nurses looking after me. She immediately said it appeared to be rust and advised I should not be drinking from it. She even took the bottle away herself to try cleaning it properly, and when she returned she confirmed that it was definitely rust and not simple staining.

Despite all of this, customer services continued insisting I should keep cleaning it and compared it to tea-stained mugs in their office, which frankly has nothing to do with my situation.

The most disappointing part has not just been the product quality, but the refusal to properly acknowledge the issue despite clear evidence. I expected far better from a company that promotes quality products and strong guarantees.

Sadly, this has been a very poor customer service experience overall.

I bought my first water bottle from SHO when they were a fairly new business and quickly built a collection of items due to the excellent quality and pretty designs on the water bottles. Turnaround between ordering and receiving items is prompt. I purchased a couple of new lids yesterday (nothing to do with quality, I lost them) but stupidly ordered completely wrong colours. I emailed SHO this morning on the off chance that the order hadn't been packed yet to request a switch in colours and had a reply back from Katie in 25 MINUTES!! Tremendous customer service. I would thoroughly recommend this lovely company on all levels. Exceptional.
🍌🍌🍌🍌🍌🍌🍌🍌 #iykyk

I would give 0 stars if I could.
Terrible customer service.
These are the most expensive water bottles I have bought and i'm afraid one of the bottle lids didn't last a week. Customer services were quite frankly rude and dismissive. It would have been so easy to replace the lid. I have 3 young kids so many more years of buying water bottles but never again from this company. I recommend green steel or ION8

This is my 3rd xl tumbler...just love this products. I have that many sho items I have to have 2 cupboards in my kitchen

5stars as always

Product looks good, I bought an XL tumbler in hot hibiscus. However, when it arrived wasn't exactly as the pics, the straw lid was missing. Contacted customer service to be told that they are available to purchase at £5 for a pack of 6. So, not only have I bought the cup and paid P&P, I now have to spend another £9 (to inc P&P) in order to get one straw lid!

Terrible customer service. Received a defective bottle where the plastic bit would easily come off and therefore a choking hazard for my young son. They refused to take any actions and instead I had to go through PayPal for a refund.

Website easy to navigate. Customer service fantastic as always. Product arrived quickly. Well packaged. Guzzler is a great product. Nice shape to hold and carry. Keeps drinks cold for hours. Doesn't leak. Thank you Sho!