shopfirstlinebenefits.com Recensioni 28

Experience health OTC is a complete mess! I’ve been waiting for my OTC items for over two months, I’ve called customer service numerous times, even spoke to a supervisor last week that promised me my package would be shipped via UPS the next day. It STILL is NOT here!!! So by the time I’m ALLOWED to ordered per the time restraints they give patients, I’ll hopefully have two packages. RIDICULOUS and UNACCEPTABLE!!! Y’all need to do better and especially a supervisor that obviously told me a complete LIE, which is very UNPROFESSIONAL!!!

Two orders have never been received, one from April of 2023 and now from July of 2023. I called to find out what was going on and was told that their computer system was down. I was directed to call back in “one minute, no, make that 10 minutes, no, 15 minutes” and they abruptly hung up. This was the rudest, most unprofessional customer service that I’ve ever dealt with. United Healthcare should be ashamed to be associated with them and called on the carpet for using them.

I ordered product on 2-08-2023. 2 items totaling $26 was not shipped, money taken off my OTC acct & they said product on back order. I called 2-22-2023, 3-24-2023, 5-2-2023, 6-2-2023 & 6-19-2023. On 6-19-2023 on a 1 hr & 49 min phone conversation, I was finally told I did not file a complain within the time parameters. Question: why didn't anyone on my phone calls do this? They say I will not get the product now because complaint was not filed within the time limit. Bottom line: Do not order from their catalog on line. Physically go to you store to purchase with the OTC card. Customer service is horrible!!!!

Called more than 3x regarding Curad Thigh High Stockings (#5758) 20-30 mmhg. They are listed 6x under the same #5758 with no size or color to choose from. Talked to Luvine (Phillipines) regarding poroduct and she indicated the product is not listed, Why is the OTC catalog different from what customer service has. Who updates on line OTC products. What's the need for OTC online if the items are different with customer service. Poor service, disorganized, out of stock and cheap products, mostly generic. Quite disatisfied consistently. Complete waste of time.

Like others, this company is handling OTC benefits for our UHC AARP plan. We placed an order on March 14. On May 22 we have still not received it.

We called on May 2 and spoke with Jasmine in “escalation,” who assured us the order would be sent quickly.

Still not having received our order, we called again on May 22, twice. The first time a representative named Ken disconnected us as he was supposedly connecting us to a supervisor. The second time Nyla (?) connected us to a supervisor named Deronda (?) who said that she could give us no further information except that someone should be contacting us by phone. We asked when. Deronda said these tickets are handled in 3-5 business days, but it's already been 3 weeks since the ticket was opened. We asked to speak to Deronda's supervisor. She said she would connect us, but then we were again disconnected.

We are frustrated and very unhappy with the poor customer service of this company. Do they train representatives to disconnect persistent people on the phone?

This company is very incompetent. I couldn’t understand half of what they were saying due to non English speakers. First order was never processed and had to be reordered. The second order came 10 days later. They tell you your order will arrive within 5 to 8 days that is a lie. I thinkUHC should just give us all $50 quarterly and we can fulfill our own orders. I have never had a good experience with UHCAARP insurance company.3 It takes hours without resolution ever. It takes up so much time on their recorded messages and when you do talk to them they are also incompetent. My only recourse was to contact Medicare directly. Only then did I get satisfaction. It doesn’t surprise me that this company is just as incompetent.

This company is a OTC pharmacy benefits provider for a United Healthcare Medicare Advantage program. I have ordered several items that were defective or of poor quality. An insect repellant spray bottle leaked its contents while spraying, an anti-itch cream had gritty particles in it. A pedometer watch had a clasp that left abrasions on my wrist. The company does not allow refunds or exchanges, and customer support will not resolve any issues. I have complained to United Healthcare about this company, but they are still providing OTC products as a UHC benefit. FYI, FirstLineBenefits is changing thecompany name to Optum.

I ordered on April 3, 2023 and the website shows that it shipped out on the same date. It has not arrived as of April 23rd. The tracking# is bogus; it does not come up as valid. Customer service asked me to be patient for the order to arrive. I reviewed my history with previous orders, and this is an unusual span of time without delivery. I will continue reaching out to customer service.

My wife received wrong item and call and said they will correct still waiting. I order items on 4/3 and l look online it said my order is still pending on 4/13. Called and said I will have it in 12 days from day order. No way will I get it in 12 days. Received it on 4/19.

First Line Benefits is the worse company I have ever dealt with. After one email, three phone complaints, and over a month later, I still have not received my order. No one and no insurance company should do business with them.

I would rate this business as Spam. They need to learn a different way to keep tract of the orders people make. I ordered items by mail for the last quarter first week of December 2022, hadn't received it by January 2023. When I called in January, they couldn't find my order & suggested I may have written the wrong address on the envelope which I told them I had used their envelope and it had their address on it. So, then I was told that due to receiving so many orders maybe mine hadn't been opened yet. When I sent in my order, I included a friends order along with mine. I was surprised to receive an order February 2023 which was part of the one I ordered in December. I called 3/15/23 to activate my UCard and was told then that I had a balance of $30.00 some dollars. Tried to explain to them I had not ordered anything this year, but they show a order was senti in February, and supposedly I talked to one of them on the phone about the order. Wow they are very confused and insist that I called & placed this order. As I had said my order was sent in and the only time I had ever talked to them was in January about the December order. I was told that if they received a ordered late in the quarter it could be placed on the following order. Do they keep the actual order you send in, N0 they have the date if they do send a order out. And my friend he still hasn't received his order, but he won't be ordering from them any longer because he changed insurance for this year, which I plan to do also due this kind of nonsense. Its not the money it's because they do not listen to what you say and yes they say "I'm sorry but this is what I'm reading. " Well go read a book or better yet take a bookkeeping class about office management.

Most of what I needed from FirstLine Benefits was knock-off merchandise, not name brands.

My worst experience was with an inaccurate digital thermometer. FirstLine customer support did not respond to my inquiries. When I pursued it, they promised a replacement. They did not send that. When I pursued it again, they said that they would not consider a thermometer for human use "inaccurate" unless it was off by at least 15 degrees.

I am glad not to have to deal with them anymore. Based on my experience, I advise others to avoid them.

I placed an order on 1/3/2023 for my husband and also 1 for myself. I got mine within a week but his still wasn't here a couple weeks later. many phone calls with several holds and only that they have 10 business days to send out an order. Should be here by 1/26. on 1/26 a FedEx came, had the order listed on their papers but could not find the order on his truck. Later that day I got an email with a picture of where his order was and it was left at a house with a sidewalk to the street with a wrought iron fence across the sidewalk. We don't have a fence or a sidewalk to the street. I called both Firstline benefits and FedEx. FedEx said they would need a complaint from Firstline to do anything about it. Since I already talked to Firstline I figured they knew what to do in this situation. On 1/30 I called Firstline again. I talked with JP and he said no ticket was made on 1/26 so he made one, sent it to the Escalation department as they are the ones who make the decision to put the money back on Eddie's card so I can re order his items or they would reorder the items themselves. I called again 2/08/2013 , talked with Candace only to find out it is still in processing with FedEx so no one there could do anything about it until it finishes processing with the specialist. You can't talk with anyone who can really handle the issue as they will always tell you there is no one qualified there at the time to do anything about it. I have spent no less than 45 minutes with every call I have made because of all the Hold times while they are trying to connect you with someone else. They have the worst customer service of any company I have ever dealt with. United HealthCare needs to research better the companies they hire to do the OTC drugs. They need to go back to WalMart as we got our orders within a few days and had no problem getting what we actually ordered.

Placed an order on 1/1/23. Order arrived 10 days later. One of the vitamin items was incorrect. I have called twice (on the phone over 30 mins each time as put through to different people), emailed twice and I was told that someone would phone me. Today 2/8/223, a month later, I have still not been contacted and the matter has not been resolved. While I was on the phone there was screaming, yelling, laughing at the customer service end and the representative could not understand me. I do not know where to turn next but UHC need to look at the shocking service that is being provided. It is not even worth one star.

First Line Benefits products and customer service are terrible. I ordered a Blood Pressure Monitor which was defective. I called to report the problem and they replaced it with the exact same product which was also defective. I called to report the problem and was on the phone no less than 30 minutes and was told I would receive a call back and 2 weeks later still have not heard from anyone. How dissapointing! UHC needs to go back to using Walmart as they were much more reliable.

I WAS SENT A RAISED TOILET SEAT, BY MISTAKE. I CALLED TO MAKE IT RIGHT, SO THAT THE PERSON THAT IT GOES TO WOULD RECEIVE IT. WAS TOLD TO CALL BACK IN A WEEK TO FOLLOW UP!! I WAS ON THE TELEPHONE MORE THAN 20 MINUTES-I TOLD THE VERY POLITE AND PATIENCE LADY THAT I PROBABLY WOULD NOT SPEND ANOTHER 20 MINUTE, A WEEK LATER, TO STRAIGHTEN OUT THEIR MISTAKE. POOR PERSON THAT WAS WAITING FOR THEIR TOILET SEAT.

I ordered products from First Line Benefits on 1/1/2023. Today is 1/26/2023 and still have not recived my order. I have called their customer service many times and don't get an answer as to where my order is, just one apology after another. They connected me to a specialist and waited for 1 hour and no one ever answered the phone another time they connected me to a representative, on hold for 20 minutes and he hung up on me. Terrible company. United Healthcare needs to go back to using walmart. I have even sent them emails and am told lies about my order. I get nowhere with them and still waiting for items that I desperately need for my health. It is totally aggravating trying to deal with these people.All my order shows is that it is pending. This is totally rediculous

They claim delivery in 2 to 3 business days.

We placed 2 orders the same day. The first one arrived (only partially filled) 3+ weeks later. The second one has yet to arrive.

Neither of their "tracking numbers" was recognized by FedEx (where their link pointed).

Their Customer Service was courteous, but didn't seem to have any info (when the Orders might be shipped, if the Orders had been shipped) on either Order.

I wrote a review of my experience back in April. The order was placed in a reasonable amount of time and it took almost 3 weeks (not 2-3 bus. days as promised). The next quarter, I placed the order and received on time. Hoping that they finally got their act together, and hoping someone actually reads reviews, I place another order on Oct. 30. On Nov 4, 5 business days, not 2-3, I was told my order should arrive by Nov. 7-8. On Nov. 9, called again. Told order will be shipped on Nov. 10, even though there was no tracking number. Called again today, and no one has an answer to what happened to my order. I have heard so many excuses during this 2 week process, I am sure that there is little to no truth to what I am being told. Shame on First Line, they should be called "Last Line".

It was ok until recently. I have tried several search engines. When it tries to bring up the site all I get is a server error. No one can help me get into my online account when I called the company.