Unlike every other online store out there, there is no refund option on returns - only exchange or store credit. So you better know you want to keep what you're ordering, or you're just forking over c... Leggi di più
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If you're buying from the UK be prepared for a massive customs import fee. I bought £150 worth of goods and ended up paying £95 import duties. Without paying it the goods would be stuck indefinitely o... Leggi di più
Please save yourself the hassle of buying from this company, sizes are all over the place and to return from the uk I was charged half the cost of the clothing I bought. The quality isn’t as good as t... Leggi di più
Advertise “free returns” but it’s only store credit. I had store credit from returning cheaply made chinos. Used it to try the mesh shorts. Coincidentally the credit didn’t work and was charged th... Leggi di più
1,7
Pessimo
27 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
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No refunds
The pants I ordered didn't fit/look right, and I sent them back. They won't refund. There was nothing else I was remotely interested in. I told them that, and they said it's their policy *not* to issue refunds.
24 gennaio 2026
Non scritta su invito
Sizing was wrong
Sizing was wrong. Will not issue refund or credit even though they had my return for 11 days and counting. This company is not good.
8 gennaio 2026
Non scritta su invito
Buyer Beware
Ordered based on a 5” inseam listing. Shorts received were significantly longer and oversized. Company only offered store credit if I paid return shipping, despite the discrepancy.
11 gennaio 2026
Non scritta su invito
Wont let you return your purchase
Wont let you return your purchase. You can only get store credit back? Who does that? Scam company and product fits like garbage
4 gennaio 2026
Non scritta su invito
Refuses Refunds Despite Sizing Issues - Store Credit Only
Purchased pants labeled size 36, but they fit significantly larger - falling off and unwearably baggy.
When I requested a return and refund, I was told they only offer store credit (with a 15% bonus) or exchanges - no refunds to original payment method.
Their customer service manager claimed their policy "clearly states" store credit only, despite having contradictory information on different pages of their website.
When I pointed this out, they insisted the only "current" policy is store credit.
For a $160 purchase with clear sizing defects, being forced to accept store credit rather than a refund is poor customer service.
If you're buying from Cove, know that you cannot get your money back if something doesn't fit properly - only store credit.
Update: Had to file a credit card dispute to get my money back.
11 dicembre 2025
Non scritta su invito
I had a very disappointing experience…
I had a very disappointing experience with Cove USA and cannot recommend this company.
My order was delivered to the wrong address by the shipping carrier, who confirmed the package was not recoverable. The shipper directed me to contact Cove for a refund since the item was lost through no fault of my own.
Instead of promptly addressing the issue, Cove forced me to wait a full 10 days from the delivery date before they would even discuss a refund. After this unnecessary waiting period, they refused to refund my money to the original payment method. They would only offer store credit—even after I explicitly requested a refund to my original form of payment and made it clear I did not want store credit.
I never received my product due to the shipper's error, yet Cove refused to make it right with an actual refund. Being forced to accept store credit for an item I never received is completely unacceptable customer service.
I would not recommend doing business with this company. Their refund policies do not protect customers when things go wrong, and their customer service falls far short of what should be expected.
12 novembre 2025
Non scritta su invito
Purposely tries to mislead people
Purposely tries to mislead people in their advertising of a “weighted” hoodie. Will not give you money back for this shady practice. Awful business tbh.
11 novembre 2025
Non scritta su invito
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