We purchased our Resmed travel cpac about 16 months ago. My biggest complaint is the head strap. It is weak, small and insufficient. It slides around my head which is very uncomfortable. If I lay sti... Leggi di più
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Good equipment, but lousy customer service. My CPAP was heating too much and cracked my containers every 6-7 weeks. Sent it back, returned saying they had fixed it. Same problem as before. Sent it... Leggi di più
I was interested in having a smaller CPAP for travel, but I wasn’t sure it would work for me. I was able to purchase the AirMini with a 30 day trial/return. It was easy to submit my prescription and... Leggi di più
I get the products needed at the right time! Billings and statements are a bit difficult due to not having statements describing what was provided available (for insurance and FSA purposes) at time o... Leggi di più
Dettagli dell'azienda
Informazioni su ResMed Shop
Scritti dall'azienda
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best!
Explore ResMed’s range of AirMini products to help improve your sleep and your health:
Shop AirMini Shop mask packs Shop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.
All products are sold through Expedite, LLC, a ResMed company.
Informazioni di contatto
9001 Spectrum Center Blvd, 92123, San Diego, Stati Uniti
- (833) 968-2727
- shop.resmed.com/en-us
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Service like it used to be!
The customer service rep was extremely knowledgeable and helpful. My order shipped the same day and actually arrived a day earlier than promised. I highly recommend this company.
Returned AirMini no problem!
The airmini did not work out for me. I had a reaction to the humidification tablets. I called ResMed and it was absolutely no problem to send the machine back. No questions asked no problems. I was very pleased with how easy they made it. Just a note, if you think you might return a machine and you buy a package like I did make sure the two keep the tubing, headgear, etc. because needs everything needs to be returned. Do you
I get the products needed at the right…
I get the products needed at the right time!
Billings and statements are a bit difficult due to not having statements describing what was provided available (for insurance and FSA purposes) at time of billing. Have to wait until later typically to be able to find those. It would be nice to have a printed statement included in the packaging if that is possible.
Excellent Customer Service
Really appreciate how painless it was for me to try a different mask during my free trial. I got an airmini and my usual mask isn't available so am trying to find one that works. Thanks for helping.
Travel versus Home
The process was timely. As soon as you received my prescription you acted on it and sent the CPAP within a day or two. I am going on a cruise so the travel size is perfect for my trip. I do have to say I like my regular CPAP better but for traveling this one is perfect.
It was a good experience
It was a good experience. All the details were handled quickly and efficiently. Thank you
Easy to order and fairly quick delivery
I was really looking forward to using…
I was really looking forward to using the Air Mini. I have trips coming up with weight limitations on baggage, & this seemed like the ticket, even though quite expensive. The quality of the therapy is not the same. I wake up several times a night with severe dry mouth, the pressure seems low (sometimes feels like negative pressure), and the Bluetooth connection is faulty, doesn't stay connected from night to night. I've been bounced around by what seems like multiple support groups ("we don't handle that"). Very bad customer experience.

Risposta di ResMed Shop
My Cpap has changed my life for the…better. My life is so much better
My Cpap has changed my life for the better. I sleep better not tired in the afternoon. Was able to reduce my anxiety medication. Wish I found this miracle sooner
Easy to use.
Amazing support team
Needed something sent quickly as my CPAP mask broke and they only offer 3-5 day delivery.
The advisor got it sent out within 24 hours. Cannot fault their service!
Ordering the mini was easy and the…
Ordering the mini was easy and the fulfillment was quick.
Very competent
Very competent, organized customer phone assistance.
Website easy to navigate, order, pay.
Good communication with email.
Quick serivce and delivery
Accepted prescription from out of US
Accepted prescription from out of US, and agreed to ship to Hotel that I stayed in Boston on time.
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