5-star service, very impressive! I called ShelterLogic with a question about product availability and the agent was not able to answer at the time. But then I got a call back in less than 15 minutes a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Missing parts and one defective item ... Anthony your sales associate has taken care of the issue. That is why I only buy shelter logic products. Great customer service Thank you
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They went above and beyond taking care of my issue. I was looking for a wheel for my Tommy Bahama cart and after several emails they were able to send me a new one. They were patient and exceeded my e... Leggi di più
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Pros: Customer support was great! Readily helped with questions regarding instructions and getting correct floor kit. Cons: Directions were hard to interpret in some areas, especially which pilot... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
Informazioni di contatto
Callender Road 150, 06795, Watertown, Stati Uniti
- 1-800-932-9344
- info@shelterlogic.com
- shelterlogic.com
4,4
Eccellente
453 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Above and beyond
They went above and beyond taking care of my issue. I was looking for a wheel for my Tommy Bahama cart and after several emails they were able to send me a new one. They were patient and exceeded my expectations. Im very grateful.
27 aprile 2026
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Risposta di ShelterLogic
Hi Susan,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Very responsive assistance
Very responsive, prompt and helpful assistance (through multiple email messages) with my questions about assembly and shipment of the carport kit that I purchased.
28 aprile 2026
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Risposta di ShelterLogic
Hi Ralph,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team.
5-star service - gréât expérience!
5-star service, very impressive! I called ShelterLogic with a question about product availability and the agent was not able to answer at the time. But then I got a call back in less than 15 minutes as she had found what I was looking for and more. I wasn’t even expecting the call - the agent (Marangelly) too it upon herself to follow up on my question and then call me with a solution. She was wonderful - proactive, helpful, friendly, and responsive. I ended up ordering multiple items and through it all, Marangelly was helpful, patient, and went the extra mile to answer my questions and find the items I needed. It has been an excellent experience so far, especially because it’s so rare these days to get such great service. Thank you!
27 aprile 2026
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Risposta di ShelterLogic
Hi Kaz,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Marangelly for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
Very helpful
Very helpful, very friendly, solved my issue immediately without issue. Thank you!
27 aprile 2026
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Risposta di ShelterLogic
Hi there,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Missing parts and one defective item…
Missing parts and one defective item ... Anthony your sales associate has taken care of the issue. That is why I only buy shelter logic products. Great customer service
Thank you
27 aprile 2026
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Risposta di ShelterLogic
Hi Joe,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Kelly did an awesome job with my…
Kelly did an awesome job with my inquiry. She is very professional, knowledgeable and a pleasure to talk to. I wish all customer reps were as pleasant and efficient as Kelly
26 aprile 2026
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Risposta di ShelterLogic
Hi Paul,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team.
Very pleasant interaction very…
Very pleasant interaction very knowledgeable got all the information I needed.
26 aprile 2026
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Risposta di ShelterLogic
Hi Ted,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Best,
The ShelterLogic Team.
Anthony was awesome to deal with
Anthony was awesome to deal with. This was my third project with Shelter Logic and they were great every time.
24 aprile 2026
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Risposta di ShelterLogic
Hi Albert,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Great service!
I had a great experience ordering a garage for my yard. I was helped by Kim Nelson who was very professional, courteous and and helpful whether we were communicating over the phone or via email.
21 aprile 2026
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Risposta di ShelterLogic
Hi Michel,
We appreciate the fantastic review and are glad we could be of service. Kim will be recognized for her professionalism and great service! If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Kim was great a pleasure to talk…
Kim was great a pleasure to talk to.Very helpful and solve my problem
21 aprile 2026
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Risposta di ShelterLogic
Hi Mike,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Best,
The ShelterLogic Team.
Greg at customer service was…
Greg at customer service was outstanding!
I was missing a part on a mini greenhouse and Greg sorted the issue promptly, courteously and efficiently. The whole process was simple and pleasant. Thank you so much for such amazing customer service, I will definitely be recommending your products and service.
16 aprile 2026
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Risposta di ShelterLogic
Hi Jackie,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
La qualité de votre employée Kelly est…
La qualité de votre employée Kelly est une personne très à l`écoute de notre besoin. Kelly donne un service inpeccable, elleest très souriante au téléphone rapide et courtoise
19 aprile 2026
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Risposta di ShelterLogic
Chantal,
Nous apprécions votre fantastique commentaire et sommes ravis d'avoir pu vous être utiles. Si vous avez d'autres besoins ou questions, n'hésitez pas à nous contacter !
Bien cordialement,
L'équipe ShelterLogic
Thank you for great service!
Lynn assisted with finishing out my order. She was friendly and got the job done for me. Appreciated her quick assistance to close out my order and get it to shipping. Thanks Lynn and Shelterlogic!
20 aprile 2026
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Risposta di ShelterLogic
Hi Patty,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Service from rep was excellent.
Service from rep was excellent.
However, the product quality of the regular cover for Garage in a box is terrible. On my fourth cover and the last one only lasted 14 months or so, maybe less. The sun seems to eat it, then is splits, tears and blows away.
My 5 stars is for the gret service from rep. Qualirt would be 0.
1 aprile 2026
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Risposta di ShelterLogic
Hi Mark,
Thank you for your feedback on our service. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss this in more detail, please feel free to call us at 1-800-560-8383.
Thank you for choosing ShelterLogic!
I needed a replacement part for my canopy.
I needed a replacement part for my item, and the customer representative was friendly, helpful and I was able to fulfill my purchase will speaking with her on the phone. Quick and easy, the tracking of delivery is greatly appreciated.
16 aprile 2026
Non scritta su invito
Risposta di ShelterLogic
Hi Pauline,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Sojag is a good product
it helps that Sojag is a good product. My only beef is that you wouldn't honor/match the lower price online. Now I have to wait until stock comes in for 2026 and like everything else prices will jump. The product is great so here's hoping.
17 ottobre 2025
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Risposta di ShelterLogic
Hi Neil,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re pleased with the quality of the Sojag product, that truly means a lot to us.
We understand your frustration regarding the pricing and the difficulty of matching a lower online price, as well as the disappointment of having to wait for restock. We sincerely apologize for any inconvenience this has caused. While pricing and availability can sometimes be influenced by factors beyond our control, your comments are valuable and will be shared with our team as we continue to review our policies and improve the customer experience.
Thank you again for your patience and for choosing Sojag. We’re hopeful that once your structure is available, it will meet and possibly exceed your expectations.
Best
The Sojag Team!
Great Customer Service!
I was unable to find the specific replacement cover that I needed online, so I called in. Anthony was not only helpful, but very knowledgeable and was so enjoyable to work with! He made the process smooth and easy. The cover was delivered on time and in the perfect size.
19 marzo 2026
Non scritta su invito
Risposta di ShelterLogic
Hi Sydney,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Sales person Anthony was informative …
Sales person Anthony was informative and made great suggestions
In selecting the correct shelter for my boat.. the material was definitely an upgrade from the shelters at retail stores.I bought the shelter last fall,we had quite the winter in Ontario with alot of snow and the shelter handled it well.
16 aprile 2026
Non scritta su invito
Risposta di ShelterLogic
Hi Antonio,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
Interest in a Gazebo
The person I spoke to was very helpful and sent me great information for the products I was interested in!
10 aprile 2026
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Risposta di ShelterLogic
Hi Carolann,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
I Had an old Shelterlogic shelter-And no assembly instructions
I had an old Shelterlogic shelter, I got from a friend 10 years ago, stored in a shed. Of course I had no idea how to set it up. I found a 6 digit number on a tag and one email to Sofiane at Shelterlogic got me a set of instructions the next day. Talk about quick service! Did not expect such a quick and pleasant experience. Much appreciate your help Sofiane!
13 aprile 2026
Non scritta su invito
Risposta di ShelterLogic
Hi Elton,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Sofiane for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
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