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Our Journey: Over a Decade of Dedication For over ten years, Sfphealth has been committed to enhancing the lives of seniors and individuals with physical challenges. Our journey began with a simple mission: to provide high-quality, reliable home rehabilitation medical products that foster independence and dignity. Our recent debut at REHACARE Düsseldorf 2023 signifies a new chapter, expanding our reach and reaffirming our commitment to becoming a global leader in the rehabilitation medical industry. We are driven by the positive impact our products have on individuals and their families, every single day.
1308 N 2nd St, 62025, Edwardsville, Stati Uniti
3,3
11 recensioni
Ha risposto al 40% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
On march 23 2026 received the wrong scooter called same day left message no return call. Got a text next day said that they were emailing me a return label, today is April 5 left 2 text messages no response. Still no return label.
Got what we needed at an unbelievable price! Shipping was fast, and service follow up was prompt and helpful!
Easy to b order. The wheel chair is very sturdy. Folds easily. Will be using it a lot on trips.
Having the product I needed for every day use. The cost of the product was reasonable. I was able to track my product by using the app. One thing can be improve is that, when the product is shipped to place or home; it don't tell you in real time that the product arrive. I got the text hours later. I thought that can put my package in danger of being stolen.
Only received half the parts for the equipment I ordered
I ordered a walking pad and it is an exactly what I wanted! And it was shipped safely and quickly.
Only gave them one to go on with the review. Don't purchase from this place. I've been arguing back for a month on where is my package. Buyer be aware!
Haven’t received my items was told it would be mailed dissappointe
Risposta di Sfphealth
Hello,
Thank you for your message, and we’re sorry to hear that you haven’t received your package yet. We completely understand how disappointing this must feel.
According to the tracking information, the package shows delivered. Sometimes the carrier may leave the parcel in a mailbox, front door, porch, garage, or with a neighbor, so we kindly recommend checking these locations first. It’s also possible that a family member or someone at your address received it on your behalf.
If you’re still unable to locate the package, please let us know. We recommend contacting your local post office or delivery carrier as well, since they can often provide more specific delivery details (such as the exact drop-off location or GPS confirmation).
Please don’t worry — if the package still cannot be found after checking with the carrier, feel free to reach out to us again and we will do our best to assist you further and find a solution.
Thank you for your patience, and we appreciate your understanding. 🙏
I ordered a black bike, and they gave me a white one. Also, the battery I ordered was a 17.5mh. They sent me a 15mh, last but not least it's supposed to have been a 500w. They sent a 750w.
Risposta di Sfphealth
Hi,
We’re very sorry to hear about the issues with your order and truly appreciate you bringing them to our attention. According to your message, it seems there were several discrepancies with the product you received:
You ordered a black bike, but received a white one.
You ordered a 17.5Ah battery, but received a 15Ah battery.
The bike was supposed to be 500W, but the one delivered is 750W.
We sincerely apologize for the inconvenience this has caused. This is not the experience we want for our customers. 🙏
Could you please help us by sending:
A few photos of the bike and battery you received
The order number
Once we confirm the details, we will immediately work on a solution for you. This may include arranging a replacement, exchange, or another suitable resolution to make things right for you.
Thank you for your patience and understanding. We’ll do our best to resolve this as quickly as possible.
Best regards,
Customer Support Team
info@sfphealth.com
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