Awful. Paid for next day delivery, as needed novelty bits for a 40th bday party. No delivery was made so I emailed the store to explain why I needed the order cancelled and refunded - no respo... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The worst company ever. I order something what they said is next day delivery!! Surprise Surprise !! Was arrived in 15 days😡😡. I try to contact customer service , no respond. So , for me , i am done... Leggi di più
I purchased a pipe dream elite vibrating blowjob penis pump from sex super store. Iwas disappointed when I used it because it didn't vibrate and the suction although was quite strong the int... Leggi di più
L'azienda ha risposto
Not used the strap on dildo yet with my lover due to Boris telling us we can’t meet Ann’s always being in tier three. Otherwise my lover has said it looks good but a bit thin, which I think it’s... Leggi di più
Dettagli dell'azienda
- Negozio di giocattoli erotici
- Negozio di abbigliamento erotico
- Negozio di intimo
- Negozio di biancheria intima
Informazioni fornite da varie fonti esterne
Sex Superstore is the UK's Adult Sex Toy Superstore, over 5,000 toys in stock & available. Enjoy Discrete Next Day Delivery So You Can Spice Up Your Sex Life Quickly. Free Delivery Available & 365 Day Returns Policy For All Customers. From Sex Essentia...
Informazioni di contatto
Regno Unito
- Sales@sexsuperstore.co.uk
- sexsuperstore.co.uk
2,9
Nella media
194 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great days in
From finding a toy that I wanted. Very reasonably priced. Ordered it and it came within 3 - 4 days.
It's perfect thanks. Feels grate, I couldn't wait to try it out. And I came within 3 - 4 minutes!!!
28 agosto 2023
Excellent bit of kit
Excellent website and easy to find your way around. More than happy with my purchase and excellent communication from the seller.
22 agosto 2023
Non scritta su invito
Fantastic product (Lubido water based…
Fantastic product (Lubido water based lubricant). Very quickly dispatched and received in a very plain package.
31 luglio 2023
Great toy very nice husband happy 👌
5 luglio 2023
Excellent 👍👍👍👍
24 maggio 2023
Staff are sup rude
I returned an item to them as I didn’t need it or want it and thought I had taken it off my cart and it looked like it had already been opened, I get an email saying they can’t accept the return for a refund because it had been worn! I haven't even gone near it as I saw the seal was broken they said I can either have it sent back to me or they can destroy it at their facility. They were not very helpful and other emails they were rude and unprofessional will not be ordering from them again. Also their return policy is a bit weird, to send stuff back including clothing they have to be unopened and not worn, howveer how do you except your customers to know if their item is gonna fit unless they can try it on. Rediculious
24 maggio 2023
Non scritta su invito
Risposta di Sexsuperstore
Thanks for your review. Our returns policy is inline with industry standard and put in place to ensure the safety of our customers and staff. Due to the nature of our products, it would not be appropriate to accept returns of items that have been opened and therefore, may have been used.
We ensure that the seal on all items we despatch are intact for the safety and peace of mind for our customers.
We value all customers and visitors to our website, it's never our intention to come across as rude or unprofessional.
Thanks for once again for sharing your experience.
Excellent service
16 maggio 2023
Absolutly shocking service
Absolutly shocking service. Advertise next day delivery before a certain time. Message them "its not left yet" no apology with customers paying £8.99 for delivery. So so unprofesional. An absolute waste of time, Better service from the more known brands.
5 maggio 2023
Non scritta su invito
Risposta di Sexsuperstore
Hello, Thank you for sharing your feedback. Unfortunately, your order was delayed due to an out of stock item. We emailed you immediately to inform you of the missing item but based on our communication with you, it appears this went into your junk.
When an item goes out of stock, we like to inform our customers right away, so they can either proceed with a partial order (waiting for the missing item to be shipped, or cancelling it), wait for the entire order to be in stock and shipped togehter, or cancel the order, to be placed at a later date.
It's unfortunate that our email landed in your junk, this as you will know is totally out of our control. Due to our strict discretion policy, this is the only form of outbound communication we use.
There was also futher confusion, as during our email communication the missing out was re-stocked from our supplier and our warehouse despatched the items.
We offered to upgrade your delivery to a premium weekened service, which you declined as the goods were needed on a certain day. We then refunded your order in full.
Thanks once again for your feedback.
Prompt delivery and pleased my petite partner is ok with it.
Prompt delivery and pleased with the product. My partner is somewhat petite so after spending a lot of time measuring the circumstance I decided to give it a try as I have recently undergone prostate removal and believe it important to keep my partner satisfied.
The product is big for a small lady but if you take your time with plenty of lube it is very acceptable, at point of orgasm it was my partner drawing it in to the full length and very much enjoying it.
21 aprile 2023
Non scritta su invito
My purchase hasn't arrived
2 aprile 2023
Risposta di Sexsuperstore
Hello
Your order was sent by us on the 03rd April using Royal Mail second class as selected.
Unfortunately, this is an untracked service and so we are unable to see whether delivery has been attempted.
We cannot find any correspondence from yourself prior to this review and so if you would like us to launch an investigation with Royal Mail on your behalf, please email us at sales@sexsuperstore.co.uk
Many thanks
Returns should be free
2 aprile 2023
Risposta di Sexsuperstore
Hello
Many thanks for your feedback
Currently we only offer our free post address for items that are faulty or damaged. As this was not indicated on your returns form, this wasn’t offered.
Many thanks
Brilliant service brilliant toy 😁😁
1 marzo 2023
Not happy with a delivery times at all
Not happy with a delivery times at all, especially after paying for it too, had to wait a week for it
27 febbraio 2023
Risposta di Sexsuperstore
Hello, thanks for your feedback. You chose Royal Mail 2nd Class Untracked, I can see your order was attempted to be delivered on 04 March, but you were not available. Your order was placed on Saturday 25th February and shipped at 09:36 on Monday 27th February. We state on our website that 2nd class could take 3-5 days to be delivered.
This means your order was with you within the estimated time frame stated on our website (on the product page, our delivery estimator and our shipping policy page).
We also offer other delivery services such as DPD for speedy delivery for when you’re in a rush :)
Thanks once again for your feedback - we hope to see you again.
Great service and products
28 febbraio 2023
Prompt delivery and discrete
28 febbraio 2023
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.