SevenCapital Recensioni 680

Recent repair on the flat - organised promptly and good communication throughout by Emma.

Well, my heating timer programme started messing around so I contacted Seven to see if they can sort out the issue. To be honest they managed to get a contractor out to see me in under 24hours and get the job done. I have to say Emma worked continuously to figure out what the issue and how it can be fixed as soon as possible. She was very communicative and also understanding so I would like to thank her for putting up with me and also the contractors that came and done the job. Now I’m a happy man again because I get hot water again.

Emma Loth was very quick in responding to the issue raised, and ensured I had all the information needed for a smooth replacement job. Very good. The contractor (Kevin Clearly) also did a lovely job, without any disruption to my day. All round good experience.

Emma was instrumental in getting the issue fixed. Looking forward to your continued support. Keep up the good work.

We would like to express our heartfelt gratitude to Emma Loth for her persistent and unyielding efforts in helping us solving our cracked kitchen worktop replacement during the Covid period. Emma is very courteous and responsive; she updated us regularly on the key issues and the work progress until it’s been solved. We are indeed vey lucky to have her help and thank you once again.

Maintenance issues are always solved quickly. Kevin is very friendly and completes the job quickly, always going above and beyond by asking if there is anything else he can assist me with whilst in the property.

I want to say thank you Tania Ebanks​ for helping me

Really good service. Kevin the handyman always turns up really fast, either the same day or next day the problem has been reported. Sorts any problem really fast and professionally. Friendly nice and good at job

Positive on all work carried our

Thank you Tania

Tania was a great help assisting me with my hot water issues. She escalated the request in a extremely quick timely manner! Thanks for your help Tania, you were a massive help to me.

Fantastic buying experience.
This was the first time I have purchased a property in the UK and Seven Capital made the experience seamless throughout. Highly recommend.

In full support of the review written by Peter Mark - we experienced 'exactly' the same.
We committed and purchased while working overseas and, from our own experience, would advice others not to do so. Seven does not have the systems in place to support the overseas customer through the complications of purchasing, yet alone the mortgage complications created by a global pandemic.
As completion date loomed and our mortgage agreement in process but not yet finalised, Customer 'Service' were quick to send out emails - with a distinct threat that we would lose the apartment and the deposit should we not complete on time; support, patience and an understanding of the afore mentioned challenges would have been appreciated. These letters only served to add to the stress of completion. Having since communicated with other customers (those working in the air industry back in the UAE), we now know we were not the sole recipient of such communications and service.
As it is, we did complete and we do have an apartment. We only hope the value increases to cover the outlay (far more than that presented to us by the Seven Capital representative in his sales pitch, when we first committed to the purchase 3-4 years ago - see Peter Mark's review - plus the extremely high apartment service charges that were never mentioned).
No need for Customer Service to respond with a shallow 'sorry to hear you are dissatisfied'. The mark of a great company is not the service provided when things are going well, or a shallow response after the event of 'sorry to hear this, we take all our customer concerns seriously', but rather the level of service and care provided when there are challenges.
I am happy to share our experience, start to finish, in more detail, with anyone who wishes to search for me online.

Tania Ebanks is so helpful in giving a swift response for arranging repair work after my fault report.

I've had several maintenance issues since living in my new accommodation, however the online reporting system has been helpful in getting these resolved quickly. Particular thanks to Tania Ebanks at Seven Living for responding so promptly to my reports and with a great level of professionalism each time.

Tania Ebanks was very helpful and proffesional in getting my queries sorted

My off-plan purchase with Seven Capital turned into a nightmare very quickly in 2019. I was fortunate enough to be earning a high salary and able to pay whatever the cost to secure a mortgage to complete the transaction. The two properties I purchased were severely miss-sold; purchase price was 12% above market valuation and rental yield is off by 31%. I am currently stuck with properties with negative equity and high service cost.

For context:
5k Reservation Fee
6k Furniture Pack (overpriced)
5k Legal Fee
84k Deposit (30% of purchase price)
25k Additional deposit (paid to lenders to secure a 70% mortgage)
7% Projected Yield
4.8% Actual Yield

Seven Capital have also sold off the buildings to estate management companies ridding themselves of the behemoth they created.

I will not be investing with Seven Capital again and I would advise anyone thinking of plunging their money with them to rethink and make sure to do your own market research.

Emily helped me a lot and was really useful when I needed her. 10/10 experience

Emma was understanding the issue (water leak) and speedy responses. She arranged the contractor visit the flat and fix the issues quickly.
Thank you very much Emma!
Beside, I would like to mention that the quality of the building is not satisfactory.

Outstanding service literally, I’ve never had any of my issues I’ve brought up to any customer service team be resolved so quickly and easily. Actually came across as genuinely concerned to help. Such lovely service from Emma Loth. Thanks!