Unreliable Agency – Fees Not as Promised
I have been working with SetHub (formerly BIZ) for the past 3 years, and unfortunately, my experience has been consistently disappointing. Throughout this time, I have faced ongoing issues, including poor communication, unfulfilled commitments and a general lack of professionalism and accountability.
Earlier this year, during my license and visa renewal process, I requested to apply an AED 3,750 credit that was given to me by a former manager as compensation for a previous mistake on their part. Despite having this documented, I was told it could no longer be honored simply because the manager had left the company. This raised serious concerns about the company’s internal consistency and client care.
As a result, I decided to request cancellation of my company and visa, as I no longer wished to continue working with this agency. Unfortunately, I was then quoted over AED 6,000 above the standard authority costs, despite having a written email from 2022 confirming that cancellation would only involve authority fees plus a fixed AED 1,000 service charge.
When I’ve asked for a NOC - they have asked me for 7500 AED which is a cost completely different to most of the companies in the market.
This experience has caused me unnecessary stress, financial loss, and wasted time. It is deeply disappointing to see this level of mismanagement from a company entrusted with such important legal and business matters. I would strongly caution others considering SetHub for their business setup or renewal services.
— Susana Barros
30 aprile 2025
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