After about 3 days of the free trial, I had to go Pro. Unlimited tickets, calls, and voicemails! There is a step-by-step explanation for handling tickets and even an explanation as to why each step in... Leggi di più
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Scopri cosa dicono le persone
After earning my helpdesk certification, I heard about this sim through social media and I wanted to try it out. So far, it does a great job of simulating what a helpdesk associate at the first tier g... Leggi di più
This service/platform allows me to have real world scenarios and emulates a day to day operation of a help desk associate. No BS. Its amazing and very educational. It also allows me to directly share... Leggi di più
This website is good to understand what you need to do as a normal service desk operative but it is quite buggy, including with having issues with some of the tickets which are within the website. How... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Service Desk Simulator is a hands-on IT support training platform built to help aspiring and current IT professionals gain real-world experience before stepping into a live support environment. Instead of just studying theory, users get to practice the actual work. They can troubleshoot realistic technical issues, work through support tickets, handle simulated phone calls, and improve the communication skills that are critical in IT support roles. The platform is designed to mirror what it's actually like working on a service desk. Users can complete practice tickets for free, helping them build confidence and develop the problem-solving skills employers look for. For those looking to take their training further, premium features include simulated phone calls and mock interviews based on questions commonly asked during real IT support interviews. We built Service Desk Simulator for career changers, students, bootcamp graduates, and entry-level technicians who want practical experience they can talk about in interviews. It's also used by educators and team leads who want a more engaging way to train students and new hires through realistic scenarios. Whether you're preparing for your first help desk job, getting ready for interviews, or training a support team, Service Desk Simulator helps turn practice into real confidence and job-ready skills.
Informazioni di contatto
4,6
Eccellente
25 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Pretty Cool
This service/platform allows me to have real world scenarios and emulates a day to day operation of a help desk associate. No BS. Its amazing and very educational. It also allows me to directly share my progress to LinkedIn and other platforms.
22 giugno 2026
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The most Awesome Experience I have ever had!
After about 3 days of the free trial, I had to go Pro. Unlimited tickets, calls, and voicemails! There is a step-by-step explanation for handling tickets and even an explanation as to why each step in the process works. This should definitely be used by anyone wanting to get into Service Desk, Help Desk or any other Tier 1 IT career.
15 giugno 2026
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Great For Students
Saw this on tiktok. Its really great, especially for students like me who wants to know the basic stuff about the path of being a tech support. Its great for expanding your knowledge and the hint feature is great because you can use it without any limit.
13 giugno 2026
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This platform made learning so easy
This platform made learning so easy. 10/10 recommend.
10 giugno 2026
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This game gave me more confidence on…
This game gave me more confidence on taking service desk role. I think this game has more realism touch than other games I played before.
8 giugno 2026
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Really good Simulator
Honestly, this game is very fun and engaging. 10 out of 10 would recommend. Give it a shot, I'm sure you would love it as much as I do.
5 giugno 2026
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Great hands-on practice for anyone…
Great hands-on practice for anyone trying to break into IT. The mock tickets and support calls helped me build confidence and feel more prepared for interviews.
This gave me a realistic look at service desk work. The practice calls and troubleshooting scenarios made me much more comfortable and confident applying for IT roles.
1 maggio 2026
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Real Experience, Fun Game
It's a genuine way to gain experience doing the job of a Service Desk Technician without having to go through the trenches of acquiring a real job in one. Offering real experience in a gamified format.
I love it!
2 giugno 2026
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Such a fun way to learn
Such a fun way to learn! I can’t even describe the potential here with ongoing advancement. Looking forward to see how it progresses in the future as well!
1 giugno 2026
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This website is so well made and not…
This website is so well made and not like anything else out in the market. 10/10.
30 maggio 2026
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I love this simulator SO MUCH
I love this simulator SO MUCH! it has been so helpful in my journey into tech!
1 giugno 2026
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Love this!!
1 giugno 2026
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This is a super useful game and I…
This is a super useful game and I really love the game!
1 giugno 2026
Non scritta su invito
Best IT game
I love this game so much. I love how it gamifies the Helpdesk experience. It is very addicting and has genuinely transformed my IT skills.
1 giugno 2026
Non scritta su invito
I LOVE THIS GAME!
This site is amazing! It is very realistic, and it has helped me in my current IT job. I would recommend this to anyone who is trying to get into IT.
1 giugno 2026
Non scritta su invito
Perfect to simulate the average day in the field
After earning my helpdesk certification, I heard about this sim through social media and I wanted to try it out. So far, it does a great job of simulating what a helpdesk associate at the first tier goes through which is to help reset passwords, reconfigure vpns, and just guide clients through their fixes. Overall a great start but I wish there were more complex problems so others could get experience from those too.
18 maggio 2026
Non scritta su invito
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