The agent helps me step by step to set up the account. She is helpful and knowledgeable with all the informations.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
They have you by the balls, for sharing your personal information, email, phone number, social security number, bank information to share, then personal stuff. To top it off THEY WON'T DELETE IT, nor... Leggi di più
L'azienda ha risposto
Mario, a customer service rep, has been helping me untangle a challenging escrow account issue. He listens carefully, responds clearly and is very prompt and efficient. His attention to detail and ab... Leggi di più
L'azienda ha risposto
Not at all pleased by the logical concept of company. Have been charged multiple late fees, unwarranted! Can't find my payments, bill me for not being able to find my payments submitted prior to due... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Informazioni di contatto
3138 E. Elwood Street, 85034, Phoenix, Stati Uniti
- 866-867-0330
- customerexperience@servicingdivision.com
- servbank.com
3,8
Molto buono
313 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 91% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Talent folks with people skills at "Servbank"
Was fortunate to have made contact with an Associate, who was so well informed, he was able solve an issue. One which even I could not actually articulate the source of my problem.
He weathered thought all my misgivings and successfully cleared up all those concerns!
JP Howard
6 febbraio 2025
Non scritta su invito
Risposta di Servbank
Thank you for sharing your positive experience with us.
Serve Bank is the best in customer assistance and support
I was injured at work and am waiting for my payments to kick in and I am a few day past getting my payment in. I called serve bank and talked to customer service who was very supportive and worked with me to get my payment scheduled and keep my account straight. I really appreciate customer service and all they do to help. I highly recommend Serve Bank to anyone need assistance with a home mortgage for a new home or current home. Very Happy.
5 febbraio 2025
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Risposta di Servbank
Thank you for sharing your positive experience with us.
Risposta di Servbank
Thank you for sharing your positive experience with us.
Excelente amabilidad
4 febbraio 2025
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Risposta di Servbank
Thank you for sharing your positive experience with us.
Agent was very helpful and with…
Agent was very helpful and with positive and happy attitude. Very knowledgeable and was able to solve the online login issue.
30 gennaio 2025
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Risposta di Servbank
Thank you for sharing your positive experience with us.
I greatly appreciate the service…
I greatly appreciate the service provided by the mortgage agent. They were quick to identify my issue and worked efficiently to resolve it. I am very satisfied with the outcome and would definitely recommend their services to others. Thank you for your assistance!
24 gennaio 2025
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Servbanks escrow people are a disaster
Servbanks escrow people are a disaster. First they overpaid my taxes, and when the county returned the funds, the did not credit them to my account. Second, I paid my own taxes directly and called Servbank to make sure they did not duplicate the payment. Three weeks later, they don't have in the records that the taxes are paid and plan to duplicate the payment.
23 gennaio 2025
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Risposta di Servbank
Hello Pam, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you.
Very kind young lady
22 gennaio 2025
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Risposta di Servbank
Thank you for sharing your positive experience with us.
customer service very professional was…
customer service very professional was very helpful
13 gennaio 2025
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Risposta di Servbank
Thank you for sharing your positive experience with us.
It was easy to reach a live customer rep
It was easy to reach a live customer rep & the representative was friendly & helpful.
17 gennaio 2025
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Escrow amount
This mortgage company is terrible and deserves no stars. Will tell you an amount and change it at their own will.
15 gennaio 2025
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Risposta di Servbank
Hello Ashley, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you.
Phone line help was nice, but...
Person on the phone was nice. Company as a whole is a corporate mega-shark. In the middle of legal battles, they forced an escrow account upon me - which I DIDN'T have with my previous loan servicer - and they nearly doubled my monthly amount due, all while having committed serious RICO violations and other Frauds... they are the epitome of the corrupt financial industry. Lawsuit in progress...
14 gennaio 2025
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Risposta di Servbank
Hello MJ, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you.
Escrow account
I have mortgage with Servbank and this mortgage company is bad and I would choose minus star if it is there, and for any person who has no account with this mortgage company, I considered him/ her as a lucky person,
14 gennaio 2025
Non scritta su invito
Risposta di Servbank
Hello Qassem, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you.
Our Ally Zoe is amazing
Our Ally Zoe is amazing! She made what could have been an extremely stressful situation, manageable. She is well informed, through, and always follows up when she says she will.
10 gennaio 2025
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Servbank Customer Service Questions
The customer service representative on this call, was professional and courteous. She was able to answer my questions quickly and in an understandable manner. All of my questions were answered in a timely fashion.
This rep is outstanding and should be recognized for providing excellent customer service.
Thank You !!
30 dicembre 2024
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This company is a JOKE!!
This company is a JOKE!!! Their lack of communication and customer service (or lack there of) is laughable. They cannot get anything done. You have to call them a dozen times for any kind of resolution. I wish there was a way for us to get away from them without refinancing. I HATE dealing with this company.
17 dicembre 2024
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Risposta di Servbank
Hello, My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number and best contact information? My email address is customerexperience@servicingdivision.com. I look forward to working with you.
Kay was wonderful in providing…
Kay was wonderful in providing professional advice in helping me get back on my feet with my mortgage after a serious heath issue. Thank you Kay!!
9 dicembre 2024
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We lost our home to a fire and it has…
We lost our home to a fire and it has taken us weeks of jumping through hoops to try and pay off our mortgage. Each department would send us to another department and we would have to start the process over again. As of this post, we are still waiting for them to process our insurance payment so the mortgage can be cancelled. Also, knowing we our home was a total loss, our escrow was sent to our insurance company to renew our policy for another year, but they did not pay our escrowed property taxes. It has been a battle from day one with this Mortgage Company.
6 dicembre 2024
Non scritta su invito
Risposta di Servbank
Hello, My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number and best contact information? My email address is customerexperience@servicingdivision.com. I look forward to working with you.
Thank you Kay!!
Kay was very helpful in setting up my payment and future payments.
I greatly appreciate Servbank and the patience they have had with me and my mortgage.
Thank you all!!
6 dicembre 2024
Non scritta su invito
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