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New.SeriousSips.com Recensioni 766

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TrustScore 4 su 5

3,9

Rivendita di caffè
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Valutata 4 stelle su 5

my company is a foodservice distribution company. the prices were high. we appreciate that you followed up with a back order, but we received our regular product at a much lower price. the only is... Leggi di più

Valutata 5 stelle su 5

I've been pretty serious about frozen bean frappe mix but didn't know how to find it at the same low cost after Walmart stopped carrying it for another flavor. I decided to try this and honestly, I'm... Leggi di più

Valutata 3 stelle su 5

I placed my order on April 11th and it arrived on May 6th. I paid for shipping (ground if I’m not mistaken) to speed my delivery up after the expected 10-12 day warehouse delays due to an increase in... Leggi di più

Valutata 5 stelle su 5

Found Serious Sips on-line after months of searching all the grocery stores in my town. It was during covid and I felt desperate to find Oregon Chai single packets. Serious Sips sent me an entire ca... Leggi di più

Dettagli dell'azienda

  1. Rivendita di caffè
  2. Negozio di caffè
  3. Fornitore di prodotti alimentari
  4. Negozio di tè

Informazioni fornite da varie fonti esterne

Big Train, Ghirardelli, Monin, David Rio & more - quick shipping, friendly folks! Connect with us on Facebook: https://t.co/MjheifD2tc

Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

766 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Good price

Good price, fast delivery and the correct item. Will comment later after use of the product.

21 giugno 2019
Non scritta su invito
Valutata 5 stelle su 5

Very fast shipping

Very fast shipping. I received my order in three days. Just like I ordered on Amazon but a lot cheaper even having to pay for shipping. I will be a returning customer.

19 giugno 2019
Non scritta su invito
Valutata 2 stelle su 5

Next time...Amazon Prime!

First my order was shipped to New Jersey and I live in Utah. So I contacted the company and they said my order had been damaged and asked if I would like them to send another one. I told them, of course I would like my item shipped since I had paid for it! Then I was shipped the wrong product. I ordered pina colada puree and was sent pina colada smoothie mix. Not the same thing! So I contacted the company again and had to send pictures of the incorrect product along with screenshots of my original order. Finally I received the correct product about 5 weeks after my initial order. Utimately, I did receive my product, but shipping was a slow process and since I had to go through it 3 times, that meant I did not get my product in time for the party I planned on using it for. Next time... Amazon Prime!

19 giugno 2019
Non scritta su invito
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Risposta di New.SeriousSips.com

Hi Traci,

Thanks again for your order, your patience, and for taking the time to give us feedback! We are so sorry this experience wasn't a smooth one. The initial damage by the carrier was unfortunate, and to then receive the wrong replacement product is understandably frustrating.

We do routinely ask for photos when damaged or incorrect items are received, so we can hold the shipping carrier accountable, or review with our warehouse team. It is not our intent to introduce a hurdle, and we're sorry for any additional frustration that caused.

We're so sorry you didn't have it in time for the party. Our focus was on getting you the correct products, but with that resolved, we are happy to refund your shipping cost for this order.

Thanks again for reaching out, and we do hope you'll consider us next time!

Best regards,

Chris
Serious Sips

Valutata 2 stelle su 5

Terrible customer service

I've been ordering from serious sips for a while now and this was by far the worst experience I've had with them so far. I ordered a blueberry syrup that I knew wouldn't ship for a week and I was willing to wait that week. However, it went by and still nothing shipped. I checked the website again and it said it would take another week! No communication to me saying what had happened. I had to search myself. I contacted customer service and the help was condescending and kept repeating that I should have checked the date since it said it would be a wait. All I said was that I'd appreciate more communication in the future since I was waiting on other parts of my order. I then asked if my stuff could be sent separate from the blueberry because I didn't want to switch brands. Hard no. I settled on getting the torani brand which I'm much less fond of and got yet another reply about checking dates. I work in customer service also so I'm not saying the customer is always right, but I do think the customer always deserves an apology when something goes wrong. My friend, I realize adding an out of stock item to my cart may take a bit, but perhaps you should give more realistic dates if it's not going to be back in stock when you say it is. All of that aside, I've been less than impressed with the shipping methods and overall quality of syrup pumps. I just bought one 2 months ago and this order carried a replacement for it because it already broke. This is by far the cheapest place to buy syrups if you don't want to go the webstaurant method so you get what you pay for.

18 giugno 2019
Non scritta su invito

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