Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Easy to order, sent with tracking information. Delivered in good time. Watch case was excellent quality. Bracelet uses link pins, which requires a pin pusher, to adjust the bracelet size. One of the p... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

What a shitty quality. After I inserted my Ultra 2, the silicone cover slipped and I have two deep scratches on the case of my watch! Delivery also took a very long time, over 11 days. I didn't receiv... Leggi di più

Valutata 1 stelle su 5

Before purchasing, was told package would be shipped via Fedex/DHL, however they ended up using a different provider which took more than a month to arrive. Customer service was sometimes non existe... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I have received your response to my complaint. I have gone through all my spam and other emails and have not found any communication from you. However, the crucial issue here is that I haven't receive... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di orologi

Scritti dall'azienda

Premium and luxury Apple Watch case and bands, Leather, Stainless steel, silicon bands


Informazioni di contatto

2,1

Scarso

TrustScore 2 su 5

149 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 40% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

届いたものが注文した画像の物と違う

届いたものが注文した画像の物と違う。
アップルウォッチをケースにとめるやり方が注文画面だとネジでとめるやり方だが、届いた物はボタンで開閉出来る形だった。
シリアル番号も入っていない。
偽物ですか?

21 gennaio 2026
Valutata 1 stelle su 5

写真とそっくりなコピー品っぽいのが届きます

写真とそっくりなコピー品っぽいのが届きます。
まず色合いはWebサイトの物とは全く別の色です。
リューズに刻印はありません。どこにでもあるリューズです。
裏にもどこにも刻印ありません。
対応も遅い。後悔しかない。

8 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Strongly dont recommend !!!

This is rediclues. I dont recommended to but things from them. They sent me wrong item. They said that it is of course their fault. They offered to send me the right itemp and agree also that I can return wrong item on their cost and since then it pass like a month and no one bother to process this. Very unprofessional people owning and working at that company. I wanted to full refund so they offered only 50% and I agree to actually jave the right item I oreded and silence. Big silence. They are the best for dont give a shit about their customers. I strongly do not recommend anyone to do business with them.

6 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

対応があまりにも悪い

とにかく届かないことと、連絡がない。
注文番号を送れば対応すると書き込みもあるが、送ってもしばらく反応がない。
品物が届かず問い合わせており、未だご返答がない状態で、対応のレビューを求めてくるのはあまり理解出来ない。

12 novembre 2025
Valutata 2 stelle su 5

Don't buy it, it's a scam

The quality and presentation of the product are not what I expected. I feel ripped off. It looks much better in the social media photos, with polished metal. What I received was a cruder, lower-quality product; it's not premium in any way, not in the details, the packaging, or anything else. I would pay around $80-$100 for this product, but not what it costs. Furthermore, the shipping process was cumbersome and slow. I absolutely do not recommend it.

28 ottobre 2025
Valutata 1 stelle su 5

商品が発送されることはなく、連絡もつかない。

書いてある到着予定日をとっくに過ぎているが、発送連絡も何もない。こちらかの問い合わせにも何の反応もない。詐欺だと感じる。

追記:
このコメントへの返答が来ていましたが、
注文番号も込みで問い合わせ済みです。それでもいつまでも配送はありませんでした。
ようやくPaypal側が動いてくれたので泣き寝入りせずにすみました。
この業者にはお気をつけください。

2 novembre 2025
Non scritta su invito
Logo di Serafinoluxury

Risposta di Serafinoluxury

お客様、注文番号がないと、当社から購入されたかどうかがわかりません。また、ご注文の詳細を確認して配送に問題がなかったか確認することもできません。お問い合わせはメール info@serafinoluxury.com までお願いします。

Valutata 1 stelle su 5

That scammer took the money and never…

That scammer took the money and never sent the stuff. So lame! / Super trash!

15 ottobre 2025
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Risposta di Serafinoluxury

The reality is quite different. In order to ship to your country, we need some additional information to clear customs. We asked you for this information, and twice the shipment was returned to our warehouse because the ID number did not match your name, which is beyond our control.

We apologize for the frustration and if you wish, we will refund you 100%, but we would still like your order to be delivered, so if you could please email us the correct information, you will receive it free of charge and change your mind about what you wrote here. These insults, dictated by frustration, cause real damage to the image of a company that puts so much effort into its work every day. It is not respectful.

Valutata 1 stelle su 5

It's completely different from the…

It's completely different from the advertisement. I previously bought a similar product for 5000 yen. It's slow from shipping to arrival. I won't buy it again.

2 ottobre 2025
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Risposta di Serafinoluxury

If you have already purchased from us, it means that the quality of our products satisfied you and prompted you to buy again. We are sorry that this time we did not meet your expectations.

Valutata 3 stelle su 5

Beautiful design and looks awesome once…

Beautiful design and looks awesome once Apple Watch is in the case. It is quite finicky and time consuming to unscrew the case and to shorten the bracelet though. Make sure you have a magnifying glass when you do the procedure.

7 ottobre 2025
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Risposta di Serafinoluxury

Your feedback is greatly appreciated and will be shared with our team to continue motivating them to deliver excellent service.😍

Valutata 5 stelle su 5

Fast shipping & Great design

Fast shipping, 100% as describe in the website. Very nice looking and beautiful design. Thanks

20 agosto 2025
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Risposta di Serafinoluxury

Thank you sincerely for this 5-star review. Positive feedback is never taken for granted—while frustration often motivates negative reviews, kind words like yours can sometimes be overlooked. That’s why your support means so much to us. We’ll be sharing your feedback with our team, as it’s a great source of motivation and encouragement to keep improving every day.

Valutata 5 stelle su 5

Watch band quality

This is my 5th time ordering from you and each one was great and the quality of your product was amazing.

1 agosto 2025
Logo di Serafinoluxury

Risposta di Serafinoluxury

Thank you sincerely for this 5-star review. Positive feedback is never taken for granted—while frustration often motivates negative reviews, kind words like yours can sometimes be overlooked. That’s why your support means so much to us. We’ll be sharing your feedback with our team, as it’s a great source of motivation and encouragement to keep improving every day.

Valutata 1 stelle su 5

i never received my watch…

I NEVER received my watch… but paid $300 for the watch. i’m now wondering if this company has turned into a scam. I’ve been sending emails over the last few days with no replies. Please beware of buying.

14 luglio 2025
Logo di Serafinoluxury

Risposta di Serafinoluxury

Mr. Wonsang,
You are aware that the last shipment was delayed due to an error on your part. You provided us with the wrong last name, which caused customs to keep returning the product to our warehouses. However, your product was finally delivered on September 18. We would greatly appreciate it if you could update your review.

Valutata 1 stelle su 5

最悪の会社

It's been a week since I placed the order, but it still hasn't been shipped. I've inquired but haven't received a response. It's the worst kind of scam company, so be careful.

11 luglio 2025
Non scritta su invito
Logo di Serafinoluxury

Risposta di Serafinoluxury

Without an order number, we cannot help you. I imagine that your product has been delivered in the meantime. If so, we would appreciate an update to your review. Thank you very much.

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