I asked for the tracking code of my order, they replied with an email saying they would check instead of sending the code, and never responded again. A simple question without an answer.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Fantastic customer service my daughter’s bracelet broke after a short time and they replaced it without question. Not many companies today would do this Really appreciated thank you 😊
Really lovely gift set I bought from here, great price and since opening it close to new year I've been wearing it every day since and don't worry about taking the jewellery off when in the shower or... Leggi di più
L'azienda ha risposto
Great delivery and rlly nice packaging. I’ve bought from here before and they’ve always been brilliant I’ve worn the the ring I bought from here last year in the sea and in the shower multiple times a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Everyday Wear Waterproof & Sweatproof Jewelry. Discovour our collection of beautiful necklaces rings earrings bracelets anklets and waist chains. Seola Jewelry are perfect for any occasion. You can keep them all day, the colour won't fade. Guarantee !
Informazioni di contatto
Regno Unito
- Info@seolajewelry.uk
- seolajewelry.uk
4,1
Molto buono
271 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good quality
2 gennaio 2024
Risposta di SEOLA JEWELRY
Thanks so much for taking the time to share your feedback, Tayiba!! 🤩
my package isn’t arriving
2 gennaio 2024
Risposta di SEOLA JEWELRY
Hi Safa, thank you for leaving us a review and we're sorry to hear that you don't have your order yet.
This was dispatched but checking the tracking, we can see there have been no updates since - we would have to now deem this as lost in transit with the courier. We will be in touch with you via email to discuss this further and support you with the next steps of a refund or replacement right away.
Team Seola x
I didn’t receive my product !
2 gennaio 2024
Risposta di SEOLA JEWELRY
Hi Sara, thank you for sharing your feedback.
We can see that we reached out to make you aware of a stock issue we had experienced with part of your order and explained that there would be a delay if you were happy to wait.
It looks like the second part of your order has unfortunately been lost in transit - this is very disappointing for us too as we are not able to control the delivery of our parcels, we wish we could do more. We have been in contact about this and you have been refunded.
We're truly sorry for this inconvenience and any frustration caused.
Team Seola x
Nice bracelet / I’m happy with everything
Packaged well, nice item. Really quick and easy to make. Purchase via PayPal.
2 gennaio 2024
Risposta di SEOLA JEWELRY
It's fab to hear that you're loving your new bracelet, Jacqueline - thank you so much for sharing this with us and we hope to welcome you back in the future! 😍
The site accepted A express delivery…
The site accepted A express delivery which was not available and then after waiting my order was closed due to being oversold
28 dicembre 2023
Risposta di SEOLA JEWELRY
Hey Amanda, thank you for taking the time to leave a review and we're so sorry to hear that you've experienced some issues with your recent order.
Express delivery was an option at the time of ordering however due to closure over the Christmas period, there was a longer processing time before it could be dispatched on that service.
Sadly we did oversell on an item which we are incredibly sorry for - we appreciate how disappointing this must have been for you.
We sincerely apologise for any upset caused.
Team Seola x
Risposta di SEOLA JEWELRY
We're super grateful for the time you've taken to review your recent purchase and are so happy to hear that you're loving it! ✨
AVOID AVOID AVOID THIS COMPANY!!!!!!!
AVOID AVOID AVOID THIS COMPANY!!!!!!!
spent lots of money on various jewellery sets from this scam of a company. The jewellery arrived, cheap tacky s**t. Just 1 thing to list the bracelet wouldn't of even lasted a day. Would of snapped. So we returned all the jewellery. Had a notification saying my refund had been CANCELLED by the seller!!!!! With no explanation why!!! I have emailed and emailed and emailed no reply .... left a bad review on their Facebook page 2 days ago, and oh they replied to that trying to act professional and attentive in their response as this was for everyone to see (they basically asked for my order number for this to be looked in to) this information was provided to them as requested ... and guess what NO REPLY AGAIN. If you value your money and do not want to be robbed by these scammers do not buy anything, keep scrolling and find a legit company !!!!!
1 dicembre 2023
Non scritta su invito
Risposta di SEOLA JEWELRY
Hi there, thank you for taking the time to share your recent experience and we are sorry to hear that it has been a negative one.
We can confirm, as we did via email, that your refund was not cancelled by us. There was an issue with your refund processing back to Paypal and we provided information to ease your concerns that it had been issued from our side, we were not withholding your refund for any reason - this was a technical issue which we assured you were working hard to resolve.
Seola Jewelry is a legitimate company and we most certainly do not scam our customers - we apologise that you were affected by this technical issue but are pleased to see it has now been resolved.
If you wish to discuss this further, please don't hesitate to reach out.
Team Seola x
gold chain
My original order went astray but the company was quick to respond and sent areplacement out straight away by special delivery. The item is a gift which the recipient hasn't received yet so I can't comment on their satisfaction.
7 dicembre 2023
Risposta di SEOLA JEWELRY
Thanks so much for going out of your way to review your recent experience, Dianne! We're pleased to hear that you received the support you needed and we hope the recipient loves their gift! 💕
Risposta di SEOLA JEWELRY
Thank you so much for taking the time to review our jewellery, Joanna! We really appreciate your kind feedback 🤩
Amazing customer service and support…
Amazing customer service and support from Emmy. Quick responses and sorted out an exchange for my necklace which was so so lovely and it’s come in time for Christmas! 10/10 recommend. Love their jewellery.
19 dicembre 2023
Non scritta su invito
Risposta di SEOLA JEWELRY
We're super grateful for the time you've taken to share your kind feedback with us and are over the moon to hear that you've had such a positive experience with Emmy! Thank you so much for your support, we hope to see you again soon! 🤩
I got a product which is totally…
I got a product which is totally different from the photo
7 dicembre 2023
Risposta di SEOLA JEWELRY
Hey Riya, thank you for taking the time to leave us a review and we're so sorry to hear this - please be assured that if you have been sent the incorrect item, we will be on hand to support you right away and would never leave our customers stuck with something they did not order! If you could please send us an image, we will be able to assist you further! ✨
Love my new necklace
Love my new necklace, I get so many great comments from it and it looks so much more expensive than it was
7 dicembre 2023
Risposta di SEOLA JEWELRY
We're delighted to hear that you're loving your new necklace, Alice! Thank you so much for taking the time out to share this with us and we hope to welcome you back again in the future! 💍
Risposta di SEOLA JEWELRY
We really appreciate you taking the time to review your recent experience Jennifer, it's fab to hear that it's been a positive one! 💖
I love Seola Jewellery website
I love Seola Jewellery website. I have ordered the silver open clover necklace a few times for Christmas and birthday gifts. One of my orders got lost in transit and they sent me a replacement at no extra cost. The communication from the Seola team was first class. I will definitely use them again. Thank you again Seola team.
29 novembre 2023
Risposta di SEOLA JEWELRY
We can't thank you enough for going out of your way to leave us this lovely review, Lynne! It's so great to hear that you're happy with the service that you've received and we're excited to hear that you'll be back - we can't wait to see you! 😍
Gorgeous my daughter will love it so…
Gorgeous my daughter will love it so pleased xxx
7 dicembre 2023
Risposta di SEOLA JEWELRY
Thank you so much for taking the time to share your kind comments, Gail! We really hope your daughter loves it too! 💕
Cannot comment because necklace has not…
Cannot comment because necklace has not arrived!
7 dicembre 2023
Risposta di SEOLA JEWELRY
Hi Brenda, thank you for taking the time to leave us a review and we're so sorry to hear that your order hasn't arrived! We have taken a look at this and it would appear that due to the lack of updates on the tracking, your order has sadly been lost in transit.
We have created a new order for you which will be dispatched today on an express delivery service, we'll reach out to you to confirm this now too!
Team Seola x
Risposta di SEOLA JEWELRY
We can't thank you enough for taking the time to leave us a review, Ren! It's great to hear that you're loving your recent purchase! 🤩
One item was missing from my delivery
One item was missing from my delivery. Seola Jewellery resent missing item express delivery.
No questions asked
Great service
28 novembre 2023
Risposta di SEOLA JEWELRY
Thank you so much for your kind comments, Nicola! We're pleased to hear that we were able to support you with this and get your complete order to you! ✨
I have not recieved a confirmation…
I have not recieved a confirmation email having bought 3 necklaces, 2 for friends birthdays and am now panicking. Moneys been taken from my acct but nothing to say when it will be delivered. Purchase was made on 3rd, money taken from acct on 4th and today is nearing end of the 7th. Could I please find out. I have already emailed/messaged twice.
Disappointed customer
7 dicembre 2023
Non scritta su invito
Risposta di SEOLA JEWELRY
Hi, thank you for taking the time to leave us a review.
I can see that we did respond to your email to confirm your order number and advise you of a small delay.
Your order was dispatched yesterday and you were sent an email with tracking information.
Best,
Team Seola x
Received the open clover bracelet and…
Received the open clover bracelet and necklace and I'm so pleased with them. They a gorgeous
28 novembre 2023
Risposta di SEOLA JEWELRY
We're delighted to hear that you're happy with your new Seola jewellery, Karen! Thank you so much for sharing this with us and we hope to welcome you back again in the future! 💕
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.