I asked for the tracking code of my order, they replied with an email saying they would check instead of sending the code, and never responded again. A simple question without an answer.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Fantastic customer service my daughter’s bracelet broke after a short time and they replaced it without question. Not many companies today would do this Really appreciated thank you 😊
Really lovely gift set I bought from here, great price and since opening it close to new year I've been wearing it every day since and don't worry about taking the jewellery off when in the shower or... Leggi di più
L'azienda ha risposto
Great delivery and rlly nice packaging. I’ve bought from here before and they’ve always been brilliant I’ve worn the the ring I bought from here last year in the sea and in the shower multiple times a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Everyday Wear Waterproof & Sweatproof Jewelry. Discovour our collection of beautiful necklaces rings earrings bracelets anklets and waist chains. Seola Jewelry are perfect for any occasion. You can keep them all day, the colour won't fade. Guarantee !
Informazioni di contatto
Regno Unito
- Info@seolajewelry.uk
- seolajewelry.uk
4,1
Molto buono
271 recensioni
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Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Love this jewelry
Love this jewelry! My gold necklace has been waterproof so far :) I don’t take it off!
5 giugno 2025
Non scritta su invito
Amazing experience
Amazing experience, swift delivery and my package was intact ! I would high my recommend !
4 giugno 2025
Non scritta su invito
Avoid
Necklace arrived knotted, fine I unpicked the knots. However the necklace is cheap looking and I want to return it. Unfortunately, no response from a return request, an email AND a Facebook message. Getting increasingly concerned I’m getting ripped off.
24 maggio 2025
Non scritta su invito
Risposta di SEOLA JEWELRY
Thanks for reaching out. We responded to your return request on the next business day (Monday at 8am), as our offices and social media are closed over the weekend.
Please rest assured, we’ve already processed your return, so no worries there. If you need any further help, just let us know!
Seola Team, xx
Company is lovely
Company is lovely!
The quality of this jewellery is absolutely stunning, completely tarnish proof and completely waterproof, as someone who hates taking jewellery out I’m in love as I can wear in the shower etc!
6 maggio 2025
The products came beautifully wrapped…
The products came beautifully wrapped and were delivered quickly. Great jewellery for a gift or a treat yourself!
21 maggio 2025
Non scritta su invito
Great service from ordering to delivery, top quality, looks fabulous
Great service from ordering to delivery. Love my necklace and bracelet, very good quality, looks fabulous and something I can ware everyday! My daughter now has the set and have recommended to my friends, will absolutely be shopping here again soon!
6 maggio 2025
Non scritta su invito
The best jewellery and quality
I love the jewellery, the set I have chosen it's gorgeous, and the delivery was very fast!
Can express my happiness, and I can't wait to style them with my favourite outfits
15 maggio 2025
Non scritta su invito
By far the best jewellery Iv had in a…
By far the best jewellery Iv had in a long time, and Iv had inexpensive to very expensive. These pieces I do not take off and suits any occasion. I’m alway being complimented on them and I can’t rate them enough. And deliver was so fast.
13 maggio 2025
Non scritta su invito
Easy to order
Easy to order, tracking requires going separately into Royal Mail site which isn’t as user friendly as other online retailers . Arrived quite quickly, not next day but within a week.
Packaging appropriate for product and nice presentation box without paying for gift box.
I was a little disappointed by the quality of the product , it looks less than the cost of the product . It’s a gift so I hope the recipient doesn’t think it was cheap!
29 aprile 2025
Risposta di SEOLA JEWELRY
Thanks so much for your order and for leaving a review. We are really glad to hear it arrived quickly and that you liked the presentation, we always try to make the unboxing feel special, even without the gift box upgrade.
I’m sorry to hear you felt the product didn’t quite match the price point. That’s definitely not how we want anyone to feel, especially when it’s a gift. We really appreciate you being honest, feedback like this helps us get better. If there’s anything we can do to make it right, please don’t hesitate to reach out.
Love,
Seola Team xx
High end necklace and customer service
High end necklace and customer service! Thanks so much Emmy!
23 aprile 2025
Non scritta su invito
Risposta di SEOLA JEWELRY
Thank you so much for your kind words! We're thrilled to hear you loved the necklace and had a great experience with our customer service. Emmy will be so happy to hear your shoutout!
Love,
Seola Team xx
I recently purchased these green…
I recently purchased these green earrings, and I am absolutely delighted with them! They are beautifully crafted, lightweight, and comfortable to wear all day. The design is elegant and exactly as pictured, making them a perfect accessory for both casual and formal occasions. The quality exceeded my expectations, and they arrived in lovely packaging, making them feel extra special.
10 marzo 2025
From ordering my item to delivery was…
From ordering my item to delivery was super straight forward and quick
4 marzo 2025
Good customer services
I contacted customer services with an issue and this was sorted without any fuss or delay. Good service.
11 febbraio 2025
Lovely piece of jewellery
Lovely piece of jewellery, great price and good delivery times!
10 febbraio 2025
Knotted Necklace
Purchase came late , Necklace was all knotted , I had to put in bin as I couldn’t un knott it .. customer service is very slow & was not very interested.. Also necklace was a lot smaller than advertised on model . lesson learnt never to order from this company again
25 gennaio 2025
Risposta di SEOLA JEWELRY
Hey Pam, our sincere apologies for the inconvenience. We've offered a replacement or a refund the next day. We've also sent you a follow up message, please let us know if you need further assistance.
Seola Team, xx
Still waiting for couple of pieces in…
Still waiting for couple of pieces in the order to be shipped
24 gennaio 2025
Risposta di SEOLA JEWELRY
Hey Krithiga, our sincere apologies for the wait. We've sent you a follow up message. Kindly let us know if you need any further assistance.
Seola Team, xx
Poor quality and customer service!
Order arrived tarnished and with plating missing. Requested a refund, but was directed to a link for Store Credit, which is not what I was requesting given the poor quality. Took several emails to have confirmation that I would receive a refund. 10 days later and still no refund. I've emailed again, but no response. Poor quality and customer service. Will not recommend!
5 novembre 2024
Risposta di SEOLA JEWELRY
Hey Jane, we apologize for any confusion surrounding the refund process.
While store credit was offered as an option, I understand you preferred a refund, which we did confirm and processed. I’m sorry if this communication wasn’t clear, and for any delays in the process. An email has been sent to you earlier today for reassurance. Refunds can take a few business days to reflect in your account.
Seola Team, xx
Risposta di SEOLA JEWELRY
Hey Therese, thank you so much for your wonderful feedback! We’re thrilled to hear that you love your items, and that you found them affordable. We're also glad the packaging met your expectations.
We appreciate your support.
Seola Team, xx
Risposta di SEOLA JEWELRY
Thanks for taking the time to leave a review and we're delighted to hear that you're happy with your jewellery! We hope to welcome you back again in the future 💗
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