Sentinel Car Park Recensioni 

6320
TrustScore 4.5 su 5

4,3

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Valutata 5 stelle su 5

Excellent service, friendly welcome and bother-free pick-up ive used this facility several times over the past few years and honestly, cannot fault them. They're no fuss, no bother, just turn up and... Leggi di più

Valutata 5 stelle su 5

We've used this facility several times over the past few years and honestly, cannot fault them. They're no fuss, no bother, just turn up and nothing is too much trouble. Brought a different vehicle?... Leggi di più

Valutata 5 stelle su 5

Within minutes of arriving at the reception, we were being dropped off right outside departures. Same experience when we returned. They monitor your flight so they knew we had landed early and were th... Leggi di più

Valutata 5 stelle su 5

Used several times in the last couple of years, ALWAYS a good experience. Easy to find. Fast efficient friendly service, bus waiting to take you to airport, often been the only customers on the bu... Leggi di più

Dettagli dell'azienda

  1. Parcheggio
  2. Parco
  3. Posto in cui è praticato il parkour

Informazioni fornite da varie fonti esterne

Secure off-site car park for Leeds Bradford Airport. Sentinel Car Park have topped the British Car Parks Customer Satisfaction Survey covering all major UK airports, for 3 consecutive years providing an extremely high standard of security.

Leeds Bradford Airport Off-Site Car Park

Scritti dall'azienda


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

6K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 25% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(6320)

22 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

My parents went on holiday till Turkey

My parents went on holiday to Turkey, having parked with Sentinel. My father spent all but 2 nights in hospital out there, air ambulance home 2 weeks later than planned. I went with my mother to collect his car 2 weeks overdue. Asked how much extra we owe for the overstay to be told nothing. Then car battery was flat, asked for help and 2 mins later staff with booster was there. Fantastic service. Definitely recommend.

3 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Absolutely First Class

From start to finish the experience at Sentinel was absolutely first class. All the staff are friendly, helpful and professional. The bus transfers are pretty much immediate and take just a couple of minutes with the bus stop only 100 yards from the terminal entrance.
The best airport parking experience at a reasonable price.

5 dicembre 2022
Non scritta su invito
Valutata 4 stelle su 5

Overall good experience

I was going to write, overall, a positive review but the lack of communication from the senior people in the company following an issue I had upon collection of the car.

In brief (and the car was only a month old!!) when I picked the car up the driver's seat was in a semi reclined position and all the settings in the car - i.e. radio, phone etc etc had been changed or tampered with.

The overall start and finish of the parking service was a good experience, until this point and subsequent lack of communication

This initial review I no initiated the response I was promised at the time and has now helped to close the issue.

I shall be using these guys again

22 settembre 2022
Non scritta su invito
Logo di Sentinel Car Park

Risposta di Sentinel Car Park

Hi Mr Raybaud and apologies for not getting back to you after our initial conversation. As I mentioned on the phone, both the Sentinel employee who parked the car and the one who brought it back round for collection are experienced and neither spent any extra time in the vehicle beyond the time taken to move it. We have no interest in making adjustments to any settings as this does not benefit us in any way and will clearly cause issues for our customers. You mention too many individual adjustments for this to have been done accidentally and the inference therefore is that it was done maliciously. Neither of the chaps who moved the car have any grievance with the company and this is a completely isolated complaint - no other complaint about making adjustments to settings has been received despite the movement of approximately 900 cars per day.

The most likely scenario here, is a glitch with the car itself. You can see some discussions on this thread with Evoque owners discussing the loss of all settings without any 3rd party tampering, much as you describe: https://www.evoqueownersclub.co.uk/threads/pivi-pro-getting-annoying.18340/ - the discussions starts with the following post:

"Is anyone having an issue with Pivi pro? After setting a profile up using my InControl log in details and saving all your setting such as radios station, home page layout etc.

This is fine for a week or so, then randomly the profile disappears, all the settings are lost.

Even using the same log in details and setting the profile up again, doesn't bring the saved settings back, you have to start again

Anyone else having this issue?"

Hope that helps and apologies again for not following up. If you'd like to discuss further, please email ed@sentinelcarpark.co.uk Thanks Ed

**Thanks for your updated review Mr Raybaud and look forward to seeing you next time. Ed

Valutata 5 stelle su 5

Wouldn’t use anywhere else …. perfect parking

This carpark is absolutely fabulous in terms of reliability, customer care and value, we wouldn’t use anywhere else when flying from Leeds Bradford. The whole process from booking to collection is seamless and hassle free. The car park staff are so well organised accommodating and helpful. Unfortunately on our return the car battery failed but a member of staff was soon able to assist us and we were on our way in minutes without having to call out a recovery service, we were very grateful and appreciative of the assistance. I would certainly recommend Sentinel and will always be our car park of choice when flying from Leeds

1 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service. So easy. No waiting around. Dropped off straight away & picked up within minutes of arrival. Highly recommended.
I used Leeds / Bradford Airport parking.

L Nicholas

4 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

A brilliant airport parking experience

After a truly horrific experience using a taxi firm that basically left us without our lift back home at 1am, we did what we should have done and booked Sentinel. My husband is very nervous about leaving our car as he doesn’t want it getting scraped. He need not have worried. After early morning drop off and shuttle to airport, we returned almost a week later, at 11pm, to a friendly bus driver who helped with luggage and we got our keys back and my husband was more than happy to see car perfectly parked. His words were ‘I’ll do this again’. We won’t be using taxi drivers, we’ll be using Sentinel. Thank you!

6 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Absolutely the best airport parking company

Absolutely the best airport parking company available. Stupidity without realising I booked Sentinel through a 3rd party (APH) that came up top on the Google search, my flight was cancelled the day before the flight the 3rd party company (APH) refused point blank to move or refund my booking and only offered a letter for my travel insurance!! So I rang Sentinel direct and explained my dilemma and a very nice young lady said no problem at all when do you want to change the dates too? So I changed the dates with Sentinel and have just come back from my hols.
This is how companies should be run they are professional and courteous and the drop off and collection went faultlessly. I would highly recommend them, next time I will be a Sentinel member and book direct with them.

16 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent; first class service.

The easiest check in, drop off, pick up and check out you can imagine.

From dropping the car off we were at the airport within 10 mins.

On pick up, there was a bus waiting and we were on the road 10 mins later.

The best offsite parking we’ve used across a variety of Airports and one of the cheapest.

If we ever fly from Leeds again I’ll be definitely using Sentinel

26 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

All 5 star reviews are correct

All 5 star reviews are correct. Absolutely seamless. No waiting. Very pleasant staff. I normally book on-site airport parking at double the cost but this was so quick from car park to departures I’ll definitely be using again

13 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Exceptional service, very happy!

I rang in last week to book my car in as I couldn’t get into my account to access the 10% off online. The lady over the phone, Mina, kindly offered to do this for me. She took the payment and sent the confirmation all under 10 minutes, hassle free, which saved me a big job. I’ve had a great experience every time I’ve used Sentinel, the entire process was very easy and any troubles I had were resolved effectively. Thank you to the staff at sentinel for the amazing service. HIGHLY RECOMMEND TO OTHERS

20 agosto 2022
Non scritta su invito
Valutata 1 stelle su 5

Awful experience!!

Awful experience!!
Collected my car from the designated parking spot that a member of staff had left it in only to find they had left the car in gear, and handbrake off which resulted in the car jilting backwards and colliding with a lamppost (it could have been very serious) informed a member of staff who became very argumentative and very rude (had a feeling he’d parked the car given his attitude) another member of staff came out and dealt with us.
As if the incident hadn’t been bad enough it was the sheer rudeness from the first member of staff we spoke to, his attitude was rather appalling. Iv never been spoken to like that before.
Sentinel still accept no responsibility towards this incident therefore it’s had to cost me in repairs. I will never use or recommend this car park to anyone.
It’s spoilt a lovely holiday

18 agosto 2022
Non scritta su invito
Logo di Sentinel Car Park

Risposta di Sentinel Car Park

You've now spread this misleading review on Facebook, Google and Trustpilot. You totally omit the fact that you leant into the car and started the engine whilst standing next to it, which was the direct cause of the accident. This bizarre action, that you haven't mentioned in any of your reviews, also damaged another customer's car as you know. We have spoken to our insurers and their view is that the liability rests entirely with you for starting the engine of a car you have no way of controlling. Leaving a car in gear is not unusual and many people leave their cars this way to support the handbrake function / in case of a failure of the handbrake. What is unusual is starting a car from the outside without being in it, particularly when you know that you have not been the last person to drive it.

Valutata 5 stelle su 5

A great service

A great service, all the staff had a smile especially the transfer bus drivers. We forgot our pram and the bus, I called them and they brought it straight back around to us at the terminal. The bus driver on the return trip took us to a freezer in reception and let my little boy choose an ice lolly which was just what he needed in the heatwave. We'd also paid for an interior valet, my car was in quite a state....they've done an amazing job the car's like new, my Mum couldn't believe the job they'd done! Excellent service, thankyou for looking after us!

12 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Fantastic Service with Excellent Staff

We have used quite a lot of car parking facilities for airports and Sentinel beat them ALL hands down. Excellent service, lovely staff especially our bus driver on the night of the 7th August, 2022 - he was polite, helped us all and just went the extra mile with a cheery smile. Great company and I and the family will definitely us their service again. HIGHLY RECOMMEND THIS COMPANY - Excellent service

8 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Always great service

Always great service. I have been unlucky enough to be hospitalised on 2 occasions only days before being due to fly. Both times my wife tells me they have been brilliant totally understanding (and sympathetic) of our situation and have cancelled and giving a full immediate refund. I feel very safe always booking with them. They look after my car too! 5⭐️

31 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Valet

Picked our car up last night, paid to have it valeted whilst parked, what a fantastic job the team did, it is like a a new car, will certainly book it again the next time we travel. Thanks to all the team for such a wonderful service and always with a smile

6 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent service from everyone at…Sentinel

Excellent service from everyone at Sentinel. Tarmac car park, excellent reception, quick bus transfers and the bus driver was extremely helpful. We arrived back at 3.30am on Monday 27th June and the driver lifted all the suitcases onto and off the bus. Highly recommend this company.

29 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Will use again.

Arrived afternoon off the 9th June, and collected early hours this morning (around 4am)

Fantastic service, quick, easy, car was parked up ready for collection in good sized bays. Staff very helpful. I just wish I had paid for a wash to save me the hassle of doing it myself.

15 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service. Arrived early but that was no problem. Only two minute wait for bus to LBA. Despite a delay on return flight, bus was there very quickly. On both occasions driver very helpful with luggage - "You go and get your keys while I unload your luggage". Car ready near to office. Will use again and recommend. D Hook

5 giugno 2022
Non scritta su invito

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