Disappointed. I bought a Senelux 25L/Day Dehumidifier Smart App Wi-Fi with 5.5L Water Tank on Amazon, in feb25, it works fine, like any other dehumidifier. Not particularly quiet, the app has neve... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Delivered promptly. Had a couple of issues. Emailed Senelux they responded quickly enabling me to sort out the issues. Have only used dehumidifier for a short trial 4 hours. Very energy efficie... Leggi di più
L'azienda ha risposto
Ordered two Senelux Mini dehumidifiers, to deal with condensation in bedrooms. Despatch was prompt and so far, the devices look decent quality wise (reserve full judgement until they've been used more... Leggi di più
L'azienda ha risposto
Replacement pump for one with a different brand name but exactly the same dimensions. Pump was as described and arrived in the expected time. Pump works well pulling water through a filter system and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Azienda di elettronica
- Negozio di elettrodomestici
- Esportatore di apparecchiature elettroniche
- Produttore di apparecchiature elettroniche
- Negozio di elettronica
- Grossista di apparecchiature elettroniche
Scritti dall'azienda
Based in Liverpool, Merseyside; Senelux is a luxury home electronics company that bridges the gaps between efficiency, sleek design and affordability with each and every appliance. We care about you and your home and, with a fantastic selection of products to choose from, we work hard to ensure that you have a home that you're proud of. Our signature range of dehumidifiers are now a staple part of any modern, UK home and with free UK shipping; we aim to ensure that your home comfort is secure for years to come. Together with our exceptional customer service team and knowledgeable expertise we know that we can help you make your home happier, healthier and stronger thanks to our exceptional range of home appliances. But if you're looking for something more than an exceptional dehumidifier, rest assured- we're here to help there as well. Electrical fans, energy efficient heaters and efficient air purifiers; there's more to Senelux than just our famous dehumidifiers. Our ultimate goal is to be your very own one-stop-shop for all things "home electronics." Versatile and robust are the best words to describe Senelux. A varied selection of departments all dedicated to you home comfort, with fast shipping and continued support- Senelux is a company that endeavours to put you first and foremost. Why settle for less than perfection when you're at home?
Informazioni di contatto
Unit 5, 105 Boundary Street, L5 9YJ, Liverpool, Regno Unito
- 0151 245 9678
- info@senelux.co.uk
- senelux.co.uk
2,9
Nella media
68 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good value,
6 novembre 2023
Risposta di Senelux
Hi Kelvin,
Thank you for your review, we look forward to bringing you more fantastic products in the future.
Sincerely,
Senelux
Risposta di Senelux
Hi Sallyann,
Thank you very much for your review. We are delighted to hear about your satisfaction with your order and our delivery time.
Sincerely,
Senelux
The 4 arm plant light is great
The 4 arm plant light is great, works well.
All I would say though, emailed Senelux a few times, no reply at all.
So if want support, might not be able to get.
Hope it doesn’t go wrong, although no reason to think it will
23 ottobre 2023
Risposta di Senelux
Hi Anthony,
Thanks for leaving us a review. We are delighted to hear that you are happy with your Senelux purchase. If you require any assistance or have any enquires at all with your purchase, please send an email to info@senelux.co.uk.
Sincerely,
Senelux
Risposta di Senelux
Hi,
Thanks for leaving us a review. We are delighted to hear that you are happy with your Senelux purchase and our delivery times.
Sincerely,
Senelux
I’ve not got it yet ??
23 ottobre 2023
Risposta di Senelux
Hi Lesley,
We're sorry to hear of this. Having looked into your order, it seems that you have made your purchase through a third party seller on Amazon (techgenome) and not through Senelux directly.
I would recommend contacting Amazon Customer Support to help you with your issue.
Kind Regards,
The Senelux Team
Un investissement exceptionnel pour les passionnés de jardinage !
J'ai récemment acheté la lampe LED Senelux SE-1000 pour mon projet de jardinage intérieur, et je suis absolument ravi de mon achat ! Ayant commandé ce produit depuis le Royaume-Uni pour une livraison en France, je m'attendais à un processus complexe et à des délais de livraison importants. À ma grande surprise, le produit est arrivé beaucoup plus tôt que prévu et en parfait état, bien emballé et sécurisé.
La qualité de la lumière produite par les diodes LED Samsung est tout simplement exceptionnelle. Mes plantes ont immédiatement réagi à cette source lumineuse et ont montré des signes de croissance accélérée en très peu de temps. L'efficacité énergétique de cette lampe est un autre point fort, avec une consommation d'électricité minime de 120W, ce qui se traduit par des économies significatives sur ma facture d'électricité.
La possibilité de régler l'intensité lumineuse grâce au ballast dimmable intégré est un véritable atout, me permettant d'ajuster la lumière en fonction des besoins spécifiques de mes plantes à différents stades de leur croissance. De plus, le design élégant, mince et léger de la lampe la rend extrêmement facile à manipuler et à positionner, garantissant que mes plantes reçoivent la lumière exactement où elles en ont besoin.
Je suis également très impressionné par la faible émission de chaleur et de bruit de cette lampe, créant un environnement de croissance paisible et sans risque pour mes plantes. Le rating IP65 est la cerise sur le gâteau, me donnant une tranquillité d'esprit totale quant à la fiabilité de mon investissement.
En résumé, la Senelux SE-1000 n'est pas juste une lampe de croissance; c'est un investissement dans la prospérité et la santé de mes plantes. Que vous soyez un hobbyiste ou un cultivateur professionnel, cette lampe s'adapte à tous les besoins et fournit des conditions optimales pour la croissance des plantes du semis à la récolte. Je recommande vivement la Senelux SE-1000 à tous les passionnés de jardinage. Un achat absolument incontournable !
23 marzo 2023
Non scritta su invito
Risposta di Senelux
Salut Étienne,
Nous sommes ravis d'apprendre que vous êtes à la fois satisfaits de votre achat et que vous l'avez reçu sans tracas. Merci d'avoir pris le temps de nous laisser un avis, au plaisir de vous revoir dans le futur.
Jusqu'à la prochaine fois,
Senelux
Does the job well
Replacement pump for one with a different brand name but exactly the same dimensions. Pump was as described and arrived in the expected time. Pump works well pulling water through a filter system and heating the water to just above room temperature. This is the 3rd pump from 3 different sources and they appear to work well for 2 or 3 years which is about usual for this type of pump.
13 ottobre 2023
Risposta di Senelux
Hi Al,
Thank you for taking the time to leave us a review. We're delighted to hear that you are enjoying your new water pump and that our delivery was exactly as you wanted. We look forward to bringing you more exciting products in the future.
Sincerely,
Senelux
Secure website for financial…
Secure website for financial transactions, user friendly site and easy to follow. Dispatch of item was fast enough than expected. I will certainly recommend someone to purchase items from you and will do the same for myself. And the item received was exactly as depicted on your site, thanks so much for your custom.
11 ottobre 2023
Risposta di Senelux
Hi Peter,
Firstly thank you for leaving us a great review, we really appreciate your input. We take security VERY seriously for our customers and we're delighted that you found our website to be both secure and efficient. We really hope that you are enjoying your purchase and we look forward to bringing you even more exciting products in the future.
Sincerely,
Senelux
Doesn’t seem very powerful
Doesn’t seem very powerful, but it is doing what I got it for.
12 settembre 2023
Risposta di Senelux
Hi David,
Thank you for taking the time to leave us a great review. We really hope that you are enjoying and will continue to enjoy your purchase. We look forward to hearing from you again in the future.
Sincerely,
Senelux
Risposta di Senelux
Hi Rose,
Thank you for leaving us a review. We’re so happy to hear that you are satisfied with our delivery times and our commitment to quick dispatch.
Sincerely,
Senelux
Excellent customer service
Had a problem with my fan after more than a year...Senelux replaced with absolutely no quibbling Excellent
8 settembre 2023
Non scritta su invito
Risposta di Senelux
Hi George,
Thanks for leaving us a review. We are delighted to hear that you are happy with your Senelux purchase and our after-sales assistance. We look forward to bringing you amazing customer service in the future.
Sincerely,
Senelux
They sent wrong size of wheels and…
They sent wrong size of wheels and ignore my request to replace the wheels
28 agosto 2023
Risposta di Senelux
Hi Hassan,
We're incredibly sorry to hear that there are problems with your purchase. It certainly wasn't our intention to ignore you however our customer services may have been overloaded at the time due to how busy we have been recently. I hope that you reach out again soon and we will be able to successfully help you with your order.
Sincerely,
Senelux
Ease and all in order
29 agosto 2023
Risposta di Senelux
Hi John,
Thank you for your great review, it is very much appreciated and we're always looking out for feedback so that we may improve ourselves. We hope that we'll see you again in the future and continue to please you.
Sincerely,
Senelux
What's not to Love!
Simple ordering process, great communication and fast delivery. Dehumidifier is working well, highly recommend.
22 agosto 2023
Risposta di Senelux
Hi Michelle,
We just wanted to thank you for leaving Senelux a great review and taking the time to do so. We're always looking for new ways to improve so every review helps. We're very happy to hear that you're enjoying your dehumidifier and hope that it provides you with years of moisture control in the future.
Sincerely,
Senelux
Happy with my purchase
Delivered promptly. Had a couple of issues. Emailed Senelux they responded quickly enabling me to sort out the issues.
Have only used dehumidifier for a short trial 4 hours. Very energy efficient costing only 5p per kwh.
Water tank very easy to empty.
Casters make it very manoeuvrable.
So far, happy with my purchase.
10 agosto 2023
Risposta di Senelux
Hi Helen,
Thank you for taking the time to give us a review- as we're always looking for improvements to make, it's nice to know what we should be looking out for. We're very sorry that there were issues at the start but we strive to make your orders as hassle and pain-free as possible. Thank you for choosing Senelux and we look forward to brining you even more exciting options in the future.
Sincerely,
Senelux
Great product and nice customer service
I bought one of their 12 litre dehumidifiers. I did buy a smaller version on Amazon last year, which I was happy with. So I thought I would buy one from Senelux directly as I prefer to give my money directly to a British brand rather than Amazon.
I had a few queries on the cost of running the dehumidifier and how the continuous drainage of the dehumidifier works. Senelux's livechat answered all these questions quickly and helpfully. So all in all, the experience was really positive, and I would purchase from them again.
8 agosto 2023
Non scritta su invito
Risposta di Senelux
Hi Alan,
Thank you for your great review, we really appreciate your feedback. Thank you as well from buying from our website, which is always undergoing even more quality of life improvements for our customers. It's great to hear that you're planning another purchase from us in the future and we certainly look forward to that day.
Sincerely,
Senelux
Not environmentally friendly
The company provides electronic devices, air purifier, but they do not provide the replacement filters. Customer service is non responsive. This creates a tribble customer experience, as well producing electronic waste and being harmful to the environment as the customer has to throw away the product after a few months. I am not even sure if this is in line with rules and regulations.
5 agosto 2023
Non scritta su invito
Risposta di Senelux
Thank you for taking the time to share your feedback regarding our company's electronic devices and air purifiers. We genuinely value the input from our customers, as it helps us improve our products and services.
We apologise for the inconvenience you experienced in regards to the unavailability of replacement filters and the lack of responsiveness from our customer service team. Your concerns are valid, and we understand the frustration this has caused you. We are actively working on addressing these issues to provide a better customer experience.
Regarding the environmental impact, we are deeply committed to sustainability and responsible product disposal. We acknowledge the importance of reducing electronic waste and protecting the environment. While we currently have a recycling program implemented for our products, we understand that it is essential to offer replacement filters to extend the lifespan of our air purifiers and minimize waste.
As for regulations, we take compliance very seriously. Our team is continuously reviewing and ensuring that our products and practices align with all relevant rules and regulations to provide safe and environmentally friendly solutions.
We assure you that your feedback has been heard, and we are taking the necessary steps to rectify the situation promptly. Our customer service team is being reevaluated and retrained to improve responsiveness and communication with our valued customers.
In the meantime, we would like to assure you that our HEPA fitlers last around 6-8 months with constant use. However. we would be more than happy to help you find compatible replacement filter for your air purifier through alternative means, and we will do our best to assist you in any way we can. Please get in touch here: info@senelux.co.uk
Once again, we apologise for the inconvenience caused and appreciate your understanding as we work towards making the necessary improvements. Your satisfaction is our priority, and we are committed to providing you with a better experience moving forward.
Sincerely,
Senelux Customer Service
Customer service not responsive
Seems like a decent product, but I am having some issues which would require customer service to clarify. I have been trying to contact them over 2 days, but unfortunately no response.
16 luglio 2023
Risposta di Senelux
Hi DR,
Thank you for your review. We are very sorry that we were unavailable to help you with your issue. We are currently undergoing a serious overhaul of our customer services capabilities and capacity to make sure that we can respond to every query in a timely fashion. I hope that you reach out to us again in the future and that your issue can be resolved in a satisfactory way.
Sincerely,
Senelux
Really impressed.
26 giugno 2023
Risposta di Senelux
Hi Tosin,
Thank you for your great review, we really appreciate your feedback. We are very happy that you are impressed with our range of products and are satisfied with your order. It's great to hear that our customers are happy and we look forward to hearing more from our satisfied customers in the future.
Sincerely,
Senelux
Excellent buying experience free…
Excellent buying experience free delivery and the product looks great quality.
25 giugno 2023
Risposta di Senelux
Thank you sincerely for taking the time to share your feedback. We truly appreciate it! It is our utmost pleasure to have served you, and we are thrilled to hear that you had a positive experience with us.
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