Hi Jennifer,
We are very sorry to hear about your experience, and we completely understand how disappointing it is to miss the planting window.
Because we receive orders for the same items through multiple marketplaces, stock can sometimes sell out faster than expected. In your case, the two unavailable items were refunded automatically, and a notification should have been sent to the email address used for the order. We should have communicated this more clearly, and we are sorry for the confusion this caused.
The remaining items from your order were shipped last week with PostNL, and the tracking information was also sent by email.
We also sincerely apologize that our reply took longer than our usual 24 hours. During the high season, response times can sometimes be longer, but we know this is not the level of service you expected, and we are actively working to improve it.
We are sorry for the frustration and inconvenience this caused.
Kind regards,
SeedsChoice