The lock is heavy duty and really well manufactured. It performs flawlessly and its very secure. It fit my door like a glove. The details were well explained on the website. I would highly recommend t... Leggi di più
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Scopri cosa dicono le persone
Replacement lockset was received quickly. Installation took only a few minutes with no problems. Out of the box into the door housing with only a few adjustments needed. New lock works well. This... Leggi di più
L'azienda ha risposto
Needed a new lock for my 90 year old mother-in-law’s security door , received lock in a few days. Lock went together very well, which I thought would be a bear to get together. Works great. Would reco... Leggi di più
No issues with the products. Excellent products. But there were two company web portals, different names, but same content and layouts. From both sites, I had to reenter shipping addresses, billing ad... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I thought that Cristalia was very nice…
I thought that Cristalia was very nice and helpful in getting me set up and helping me find the right products that I needed and everything that I have ordered has come very quickly
Prompt Reliable Service
Kind and got me exactly what I needed even though I didn't give her much information to go on. Very happy with the service provided.
Pricing is not always accurate, will demand higher price or cancel order if you won't pay.
Site advertises products at prices they won't honor, and then offers to fulfill the order if you pay more than the advertised price. Cancels order when you won't pay more. Buyer beware.
Lock I bought arrived earlier than…
Lock I bought arrived earlier than expected and as described, works perfect. I will buy again if need another lock
Correct lock, and even arrived early
The lock arrived earlier than expected, was exactly what I ordered, and works great. The price is good and they even offer support if needed.
The rehanding instructions
The rehanding instructions were very vague and hard to follow. Took several hours of trial and error to complete.
Lock itself seems to be quality made.
Releaved, satisfaction.
The person at Twin city hardware was very, very helpful and sent us (with informational sheet) to your web site. The lock was ordered, received accurate information from your company, and confirmation of shipping. Very efficient service
Disappointing
I asked for my two lock sets to be keyed alike and they weren’t. Took a week to receive them.
quicknessandsome
Easy to order
Easy to order, high quality, and fast shipping. What more could I ask for!
Lock set works great and easy to install
The sales rep called to review the…
The sales rep called to review the details of my purchase. It was for a couple of 75+ year old doors and only a certain style would fit.
I was looking for a lock and I ran across Security lock. The service was great. I will buy again good lock Good company
I received my locks yesterday. Great company, security locks I will purchase again well built lock. I give a company a 10 lock is put in working great thank you very much TC lawn care
The product was delivered quickly and…
The product was delivered quickly and everything was included. Thank you for being there when I needed it.
Received correct item in excellent/ new…
Received correct item in excellent/ new condition in a very reasonable amount of tome.
Still waiting for product it is backordered
Easy web site and ordering but 1 week in still no key blanks.
Ordered parts almost two weeks ago and…
Ordered parts almost two weeks ago and they are in “awaiting shipment “ status without any communications on why delayed or when they are expected to be shipped! Very disappointed in the service received
Business Courtsey
Ordered item around the 10 of the month. Paid 27.00 for item to be shipped. After a week of waiting called back, left a message. Did not return my call. Called them back on 18th was told item was not shipped due to out of stock. I was not informed until I made the inquiry. At least I should have been notified so I could spend less time awaiting on the item.
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