SecureDataRecovery.ca Recensioni 169

I had an external hard drive crash with over 250GB of photos from recent years. There were a few recent photo shoots on their that weren't anywhere else, so obviously I was freaking out. I sent my drive to a local place and they couldn't recover it. Then, I sent it into Gilware and they were confident they would be able to do it, but after 10 days, they could not. I then sent it to Secure Data Recovery.

Chris McMacken was extremely helpful and reassuring. He was professional and empathetic to my situation. My entire drive was eventually recovered after they determined it experienced severe platter damage. It was practically a technological miracle.

Unfortunately, the entire process took 37 days. Obviously this isn't normal for every case, but I felt I should have received more communication during that period. I would only get updates if I called in to ask. I would request a progress update their their portal on their site and even emailed once for an update, but didn't receive any word unless I would call in. It was kind of a bummer since I was so anxious and scared during that time period. However, the times I did have personal communication, it was thorough and professional.

(I also didn't get a choice of the type/size of drive my data would be returned on. You could choose between multiple sizes, but not until AFTER they had already put everything on the most expensive drive to return to you. If you wanted to change drive sizes, it required additional time for them to re-transfer them to the new selected drive. I believe this should be something you choose BEFORE they even do work on your drive.)

This is an extremely expensive service, but obviously worth it if you have important data lost that you desperately need back. If you REALLY want it, I guess you'll pay out to get it. All in all, great work!

It would have taken a lot of time to recover the data that I lost. Secure Data Recovery quickly restored that data and followed through. Chris was great and very helpful.

I'm an accountant, and a power surge knocked our server out literally a week before April 15th. Our hard drives were corrupted, and we were terrified that we'd lost a bunch of critical information. Chris and the team at Secure Data Recovery were able to get all of our over 700,000 files recovered. They worked around the clock to make sure they got the job done quickly. Working with them was one of the best customer service experiences I've ever had!

For several months I have been trying to find the best company to recover all of my data from my failed hard drive. When I talked to Chris from Secure Data, I knew that they were going to do anything they could to help me. Chris was so professional and quick when we communicated. He also helped me to get the lowest price available so I knew I wasn't getting ripped off. I highly recommend this company.

This was my first time using Secure Data Recovery. I had an external hard drive that failed and I thought I was going to lose all my files forever. It's not a great spot to be in and I had a lot of questions along the way but my Rep Chris McMacken was there to answer all of them and make this process go smoothly. Thanks again to Chris and SDR for helping me out with this!

I'm a photography student and keep a lot of important work on my external hard drive. Something went wrong and secure was able to work with me and get back all my data without a single corrupted file. My Rep Chris couldn't have been more helpful and reassuring. Simply the best customer service experience I have ever had. I would recommend this company to anyone who needs their data recovered.

Chris was great walked me thru the whole process and was able to get everything back to me really fast. Hope I never had the same problem again but if I did would definetly be using them.

Secure Data is a great company to work with! The people were very professional and provided a great service! They were extremely accommodating and willing to work with me when I had a hard limit on how much I could afford to pay for the recovery. They recovered my data without any hassles to another HD I provided and then shipped it cleanly and quickly to my home!

Purchased an WD External Hard Drive from Costco, to store over 20 years worth of photos and videos of my family as well as some business files.... Some of those were backed up on a cloud base, but the last 2 years have been crazy and therefore I didn't get around to the backups.....While on vacation my hard drive failed....After watching hours of YouTube videos and purchasing items to help restore the drive, I was unsuccessful. Although SDR is expensive, it is just like having a surgery with intricate work being done on my device, I figured it was worth the investment... Thank God I did, as I forgot some of the other items that were on that device. Chris was amazing and knowledgeable They were able to restore 98% of my device in just a few days, and were so professional to work with.....Hopefully I never need their services again, but I would suggest them 100%..... Bobbi B

Sent a request for help submission via their website and within minutes of sending it Alec Sakenes called me to talk about the problem I was having with my Seagate Go Flex Free Agent. I decided to use Secure Data Recovery because of Alec's assurance that they could recover my lost data. Alec was right, they were able to recover my lost data and I couldn't be happier. Alec was very professional and kept in touch with me through the whole process. Thanks again Alec!

I've been in IT for 20+ years and am often asked to recover people's data. When my own drive died, and I could do nothing about it, I reached out to Secure Data Recovery. I worked with Chris McMacken to get the data back and hopefully not cost me my years' salary. To my joy, it was not as bad as I initially anticipated.
After a couple days, I heard back: 100% data recovered. Even with a drive that was as close to utterly destroyed as this one was, they pulled off a perfect recovery!
Furthermore, Chris was superb in keeping in touch with me and letting me know every step of the way how my data was being treated; providing me detailed information from how long it would take to scan the data, frequent updates and finally the joyful news that the data was recovered. I was very impressed. I highly recommend these guys and Chris is a fine example of what companies should aspire towards for all of their reps.
I can't say enough about how much I appreciate this company! Thanks Chris!

We had a corrupted media card while filming an interview. We were able to view the files on the camera but were not able to download on to a computer or drive. Chris from Secure Data Recovery took care of the process of recovering our media footage from beginning to end. He was very helpful and efficient. Not only was our data recovered in good time but he kept me informed of progress through a tense time.

I had a crashed external hard drive that I thought would surely be unsalvageable. I called in late at night and they were extremely prompt with getting my problem diagnosed and explaining the process. Chris helped me along the way and he was very professional, helpful, and kind. Even when he was out of the office he continued to email me and keep me updated. They were able to recover 100% of my data from bad sectors and although it took much longer than I had hoped, everything was done correctly and it was a HUGE lifesaver. I can't recommend Secure Data Recovery (and Chris) enough!

Chris McMacken made the process very painless and efficient. He reached out to answer my questions and concerns about sending my external drive to complete strangers to try to extract/recover my data. Had many years of family photos, music and videos I had collected through many years. I was concerned because I had to ship my drive to another state and wait to hear if they could get the data. Chris kept me informed throughout the process on what was happening and what the next steps were. Once he was complete and recovered my data, he provided me with the shipping information and then followed up to make sure everything was working as expected. He helped make Christmas just a little better because we were using our family portrait as a gift to several of our relatives. You can do the research and you will find Secure Data Recovery is legit and a great company to work with. Thank you Chris and Secure Data Recovery!!!

Recently, while working at my computer, my main external hard drive abruptly stopped working. It was only one year old and I had not dropped or damaged the device. My backup external hard drive failed as well, and because my computer's hard drive was not large enough to hold my photos, my external drives were my lifeline. I was in the process of moving my photos into the cloud in the weeks that preceded the loss of my external drives. However, there is only one of me, and the process of uploading over 30,000 photos into the cloud is time-consuming. I had only made a dent.

In a split second, all of my photos were gone. They represented my family's life and showed my improvement to date as I worked toward a future photography business. It was a perfect storm of events and I was devastated.

A photographer friend recommended that I contact Secure Data Recovery. Chris McMacken provided very high quality customer service and excellent follow-up. Several weeks after handing over my damaged drive, Chris returned two fully recovered, new external drives. The staff at SDR was able to recover all of my work and I am extremely grateful. I would highly recommend SDR and can speak specifically about the wonderful and thorough customer service that Chris McMacken provides.

While I wish this hiccup had never happened, I'm relieved to know that SDR is out there should I need them in the future.

Managed to crash both of my external backup drives at the same time - both contained the last 10 years photos and videos. Called Secure Data Recovery and got Chris McMacken - who did an excellent job explaining the process, options, and what the potential cost could be. I appreciated the free diagnostic before committing to a larger (and more expensive) service.

After dropping off the hard drives the diagnostics came back in a couple days - the web-based account provided tracking and status information which was a great bonus. Unfortunately the read/write heads had failed and they sent the drives out to their clean room where they identified that one of the drives had a much better chance of full recovery. While not cheap - within about a week they had restored all my files overnighted everything on a new drive.

Bottom line is that while it was expensive, getting everything back was all I wanted and well worth it. Customer support, especially Chris, was great throughout the process and I never felt out of the loop on how it progressing. While I hope to never NEED to use them again, I wouldn't hesitate a moment. Highly recommended.

Alec Sakenes assisted me with my hard drive recovery. His calm, prompt, professional manner when I was in a state of panic was so appreciated. The recovery of my very damaged hard drive was almost perfect. All the data was recovered in the folders.
I would highly recommend SecureDataRecovery.

My hard drive failed and Chris McMacken was there to answer my questions and give me updates throughout the entire process. He was extremely helpful and responded quickly to all my questions. I got my files back including some irreplaceable photos. Chris you saved the day for me!

Great customer service! Thank you!

Chris was awesome through the entire processes.. He gave me peace of mind, while our sensitive material was restored. He was very knowledgeable about what was going on and always kept me in the loop. Helped get our drive the recovery center quicker, and was willing to help in anyway get the drive back to us while payments processed.

I lost EVERYTHING on my business computer. It put me in a pure panic! Rob, at Data Recovery, saved my life! He recovered EVERYTHING and did it quickly. If you ever find yourself in this unfortunate situation, I would highly recommend them!