Seafood By Sykes Recensioni 

50
TrustScore 3.5 su 5

3,7

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Just to agree totally with recent 1 star review by Carole. Same sad experience. No response to contact emails. We supported them through Covid with our home orders but that seems to mean little to the... Leggi di più

Valutata 5 stelle su 5

We've had several deliveries from Sykes, and can honestly say I've rarely been so impressed with every delivery. That's saying something, as my friends will all tell you that I'm generally a mi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We were given a gift voucher for a present so didn’t know what to expect as we hadn’t shopped with them before. The order process was easy, there was so much choice! We were kept informed of the deliv... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After our order from Sykes was not delivered on time by the courier (they eventually had to throw it away), the response from Sykes was excellent. It was a shame that the shopping experience was rui... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di surgelati
  2. Grossista di pesce

Scritti dall'azienda

Seafood by Sykes is a fish and seafood delivery service bringing restaurant quality food direct to your home.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

50 recensioni

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4 stelle
3 stelle
2 stelle
1 stella

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3,7

Tutte le recensioni

(50)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very happy with the quality

Very happy with the quality, the delivery and the expert packaging. Have recommended to others. They are brilliant!

9 luglio 2022
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Risposta di Seafood By Sykes

Thank you for your 5* review, Tina. It's great to hear that you recommend us to others too.

We look forward to your next order!

Valutata 5 stelle su 5

It is so easy and quick to order online…

It is so easy and quick to order online from Seafood By Sykes. They deliver quickly and all the food is packaged expertly. The quality of the food is second to non, great value for money . I would ( and have ) recommended Seafood By Sykes to my friends and family.

29 giugno 2022
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Risposta di Seafood By Sykes

Thank you for your wonderful review, Denise. It's great to hear you have recommended us to your own friends and family. We look forward to your next order.

All the best,
The Team @ Seafood by Sykes

Valutata 5 stelle su 5

Brilliant Lobster Tails

I bought the lobster tails I boiled them and they were utterly delicious I loved the beautiful taste which you get only from a top class seller Give them a try they are well worth the money

29 giugno 2022
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Risposta di Seafood By Sykes

Thank you for your review and recommendation, Avril. I'm sure any new customers will enjoy our lobster tails just as much as you.

Take care,
The Team @ Seafood by Sykes

Valutata 5 stelle su 5

Purchased a few different packs which…

Purchased a few different packs which arrived very quickly and in excellent condition. All have proved to be very tasty and of the highest quality. I will use again.

23 giugno 2022
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Risposta di Seafood By Sykes

Hi Michael, thank you so much for your order and fantastic review. We appreciate it and I’m sure potential new customers will as well!

Valutata 5 stelle su 5

Every order we have received from Sykes…

Every order we have received from Sykes has arrived precisely on the day specified and in every case has been extremely well packed.
Finally the quality has always been excellent

21 giugno 2022
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Risposta di Seafood By Sykes

Thanks for such a great review, Richard! We're delighted to hear you've had nothing but a smooth and quality experience with us!

Valutata 5 stelle su 5

Outstanding Quality

Just received first delivery. Excellent quality Shrimps and fish, super fast delivery and all expertly packaged to ensure frozen on delivery. Highly recommend

17 giugno 2022
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Risposta di Seafood By Sykes

Thank you so much for leaving us such a great review, Mike - We love to hear such positive comments about our products and services. We hope to see you soon.

Kind regards,
The Team @ Seafood by Sykes

Valutata 5 stelle su 5

Excellent quality and service!

I have ordered fish and seafood from Seafood by Sykes several times now and it's always excellent quality, good value for money and the customer service is very good from ordering to the delivery. I will continue to buy my fish and seafood from Seafood by Sykes.

16 giugno 2022
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Risposta di Seafood By Sykes

Hi there, Susan - thank you for posting your review and leaving such positive feedback. We are so glad you will continue shopping with us - we hope to see you again soon.

Kind regards,
The Team @ Seafood by Sykes

Valutata 5 stelle su 5

Top quality fish

We've had several deliveries from Sykes, and can honestly say I've rarely been so impressed with every delivery. That's saying something, as my friends will all tell you that I'm generally a miserable sod and very hard to please!!

The quality is outstanding; much better than our local fishmonger, and about half the price.

Favourites are salmon served with an orzo, bell-pepper and feta salad, and tuna with new potatoes, broad beans and a capers, lemon & butter sauce. Also, the XL king prawns; beautiful on skewers on the bbq. Also, the whole side of salmon that we smoked...I could go on and on...

Bottom line, you won't be disappointed!

10 giugno 2022
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Risposta di Seafood By Sykes

Hi Andrew, thank you so much for leaving a 5* review for us. It's really good to hear that you are so happy with our products and service (especially being so hard to please).

To champion a seafood delivery service and rave about our products is a great help to encourage others to look further afield from their local fishmongers and supermarkets.

Thanks again, and we look forward to packing any of your future orders.

The Team @ Seafood by Sykes


Valutata 5 stelle su 5

Excellent value and so many pluses

This is the first time I have used Sykes and I was delighted. I wanted Arctic Char and was having difficulty sourcing it locally so tried mail order. The package came the same day it was distributed and I was amazed at the care taken to reach me before it had defrosted. The fish was vacuum packed then enclosed in a feather wrapped container with dry ice pouches. This was then enclosed in a thermal pouch with freezer blocks and finally in a sealed box. The fish was superb and every bit as good as I had hoped. The bonus was the thermal bag now goes in the boot of the car with the refrozen blocks ready for my fresh and frozen shopping to be held until I get home. All this and really good value. I can’t wait to place my next order

27 maggio 2022
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Risposta di Seafood By Sykes

Hi Hazel - thank you so much for taking the time to leave us such a kind review. We are so happy to hear that you are able to enjoy Arctic Char at home and you can make use of our freezer packs for your shopping.

We look forward to see you shop with us again.

Valutata 5 stelle su 5

High quality seafood and reliable delivery

I have has deliveries by Sykes 3 times. Quality of seafood has been excellent, the order was delivered on time, and when I made an error on the date I requested for my last delivery their customer service was excellent and they allowed me to change the date.
Steve

16 maggio 2022
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Risposta di Seafood By Sykes

Hi Stephen, thank you very much for taking the time to write a 5* review for us. It's great to hear such positive feedback about both our products and customer service.

So happy to have you as one of our loyal customers!

Valutata 4 stelle su 5

seafood and service plus delivery…

seafood and service plus delivery exceptional would have given 5 stars if winkles had been available

10 maggio 2022
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Risposta di Seafood By Sykes

Hi Croft

Thank you so much for taking the time to write a review. We appreciate your feedback and certainly will bear Winkles in mind for the future. Perhaps then we can make it to a 5*...

We are delighted to have you onboard as a customer.

Valutata 4 stelle su 5

good sevice in todays world good value…

good sevice in todays world good value would recd-only thing would like crab to include inner of creature or seperate choice-AI!!!!!!!!!!!

9 maggio 2022
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Risposta di Seafood By Sykes

Hi Barrie, thanks very much for your review! We do appreciate your feedback. We do offer a wide variety of crab products including whole crab. Hopefully you can try this next time.

Best regards,

Josh

Valutata 5 stelle su 5

A welcome relief

I have ordered twice now from Sykes, after trying to find a a fresh seafood company, and my first order consisted of XL scallops. They arrived on time really well packaged and frozen and tasted absolutely delicious. I was so impressed I ordered a month later and this time ordered the scallops again but thought I would try the tuna steaks and salmon steaks, and I wasn't disappointed. The tuna I coated in my own seasoning of crushed Coriander seeds, Fennel seeds, Black pepper corns, and a little sea salt, pan seared and the taste was to die for. I'm not a chef but am just a single dad with severe health issues bringing up 3 small boy's, one is disabled and have to manage my money. For years we have been eating frozen tasteless foods and I became increasingly angry that all this tasty seafood and alike, have been out of my price range and supply, so after watching Gordon Ramsay's Hell's kitchen recently I couldn't help but start drooling at the food that was being produced. So this is where Sykes comes in. The care and quality is exceptional and on my last order I was presently surprised to find I was a Golden Ticket winner, which gives me £30 off my next order, 1 of only 5, so I know exactly what will be ordered this time. With the closure of fish mongers in the high street and supermarkets, fresh fish supplies like Sykes are a welcome relief and just shows how right I was to stop buying pre packaged rubbish from the supermarkets, I mean you don't know how long it's been in the warehouse or how many people have handled it or how many towns, cities or even countries it's traveled through to sit on the shelves, but you know that with Sykes it's fresh and caught fresh and delivered fresh. I'll certainly be returning. Well done.

3 maggio 2022
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Risposta di Seafood By Sykes

Hi Simon, thanks very much for leaving us a review! You were definitely a worthy winner of our Golden Ticket competition and hope that you and your boys continue to enjoy our seafood.

We often find it difficult to convince some people just how fresh frozen seafood can be, so your testimony is a huge help in that respect.

Delighted to have you on board as one of our loyal customers!

Valutata 5 stelle su 5

Excellent company to buy fish from

The fish that arrived was second to none
Okay it was frozen, but to me it is the best way to buy fish
I think their fish is frozen st sourc, but it arrived at my home well packed and still frozen
They use a good courier company, who deliver and take a picture of your delivery
So far all the fish I have bought has been excellent, clean plates all round
The breaded cod was very good and bigger than you get in a supermarket
Cockles !!! I haven’t had these for years, a drop of apple vinegar and a drop of rock salt, what is there not to like?
Yes I will buy from them again, their prices are fair, so that’s it about this review

2 maggio 2022
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Risposta di Seafood By Sykes

Hi Derrick,

Thanks so much for leaving us a great review! We'd have to agree that unless you're by the seaside and eating the catch of the day, you simply can't get fresher than frozen.

We look forward to having you as one of our loyal customers for the future!

Valutata 5 stelle su 5

5 star for Seafood by Sykes.

5 star for Seafood by Sykes.

🌟🌟🌟🌟🌟

The quality and quantity of the seafood we ordered = 100 % value for money, and we also love Chef’s recipes on social media which we utilise every time we cook.

Highly recommended.

Sue & Trev Tutt
Davenham
Cheshire

28 aprile 2022
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Risposta di Seafood By Sykes

Thanks so much for your review, Sue & Trev! We're very happy to hear that you were delighted with your order and have been enjoying our recipes on social media as well!

We look forward to seeing you again soon!

All the best,
The Seafood by Sykes Team

Valutata 5 stelle su 5

Sykes 1 Courier 0

After our order from Sykes was not delivered on time by the courier (they eventually had to throw it away), the response from Sykes was excellent. It was a shame that the shopping experience was ruined this time by a third party company.

We have bought from here previously and though not cheap, it is superb value compared to the supermarkets. The selection and variety available is first-class, and the product is always good and well presented. Our first-stop for any future fish requirements.

29 marzo 2022
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Risposta di Seafood By Sykes

Thank you for your superb review, Andrew - delighted to have you on board with us. We always strive to turn any negative experience around into a good one. We look forward to your next order.

Valutata 5 stelle su 5

Excellent service all round the cod…

Excellent service all round the cod fillets Lovely and nice to cook !! Value for money

20 febbraio 2022
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Risposta di Seafood By Sykes

Thanks for taking the time to leave us a review, Gerald. We're delighted to hear you enjoyed your cod fillets and hope to see you again soon!

Valutata 5 stelle su 5

Great seafood and service

Had my usual scampi order and tried the tuna steaks which were absolutely delicious....pan fried with a little chilli....kept it simple, they were gorgeous x

23 gennaio 2022
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Risposta di Seafood By Sykes

Thanks for your review Fran! It's great to hear you enjoyed your tuna steaks, we hope to see you again soon!

Valutata 1 stelle su 5

Unacceptable seafood and attitude

Order comprised octopus tentacles, whitebait, potted shrimps and cockles. It arrived on time, on 07/01/22. However, after opening the box, I was astonished to see that the freezing date for the octopus was 28/10/20 - 14 months previous - with a use by date of 21/04/22. I considered the octopus to have been frozen for far too long, informed them that I had disposed of it for that reason, and politely asked for a refund for this item alone.They offered me £10 worth of points on my next order. I had already decided there wasn't going to be a next order. So I told them to forget about any refund, copied my complaint to their directors and asked them to delete my contact details from their database. I would add that the whitebait went the same way as the octopus tentacles - into the food waste bin - and that the cockles were utterly tasteless. Only the potted shrimps were ok. Seafood by Sykes have a slick website. I admit to falling for their charms hook, line and sinker, only to regret it it when I was presented with my own personal frozen horror story. Consuming highly perishable seafood that has been in a freezer for 14 months is not the kind of health risk I would ever take. Their defence of this policy is absurd. You have been warned.

10 gennaio 2022
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Risposta di Seafood By Sykes

Hi Rod,

The Octopus that was dispatched to you was still well within its use by date, giving you over 3 months to use the product. I'm sorry that you didn't feel that this was enough time, however the product was bought in our sale and is still on sale to reflect the freezer life of the product. We can't start throwing our stock away just because it is approaching its use-by date.

As you disposed of the product based on the use by date alone you did not qualify for a cash refund. However you were offered a £10 discount on your next purchase which was a goodwill gesture that we felt was more than fair given the circumstances.

We've deleted your account from our site and we're sorry that you're unhappy with the products and service you've received. We delivered your ordered items on the requested date, frozen, and well within their use by date. If you had got in touch with us prior to the disposal of the Octopus Tentacles then we could have advised you that there wouldn't be any issues with quality.

Regards,

The Team @ Seafood by Sykes

Valutata 1 stelle su 5

Very disappointed with breaded plaice…

Very disappointed with breaded plaice fillets. Breadcrumb coating was very thick and stodgy and whilst the fillets looked big, it was nearly all inedible coating with only a sliver of tasteless fish inside. I emailed Sykes complaining about this product but received no reply. Also the dressed crabs were very small for the price.

15 dicembre 2021
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Risposta di Seafood By Sykes

Hi Ian,
I'm sorry to see that you've decided to leave us a bad review. I did respond to an email from a Sue Crossan the very next morning after she emailed about the Plaice. This may have gone into her spam folder. I had already issued a refund for the plaice prior to your review and offered our apologies. With regards to the dressed crabs we do clearly display the weight of of all our items in the product information. Once again, I am sorry that your experience with Seafood by Sykes wasn't what you expected. We will always strive to improve and if you don't receive a response to an email then please do feel free to give us a call where someone can deal with your enquiry quickly and efficiently. If you'd like to contact us to discuss this further then I'd love to be able to turn your experience with us around.

Best regards,
The Team @ Seafood by Sykes

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