Kellie got us sorted with our cruise and has also come back to us to help with other questions since booking. Unlike other Travel Agents i have used in other companies who dont reply once they have ma... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Hi, I had been pondering over a winter cruise for almost a month, and when Joanna called me from the Cruise Centre, she very quickly made it easy for me to make up my mind. Very professional... Leggi di più
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Enquired about several cruises. Decided on one but wanted a few changes and found Debbie very helpful. Now all booked and looking forward to enjoying our cruise in October.
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Quick email response with cruise details I requested. Gave me time to check everything over and get back to Debbie South at a time convenient to myself. Debbie answered all my questions quickly and c... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Founded over 50 years ago, Scotland's Cruise Centre is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Informazioni di contatto
3rd Floor, 35-37 Carrick Street, KA7 1NS, Ayr, Regno Unito
- 0800 019 0053
- webenquiries@scotlandscruisecentre.co.uk
- scotlandscruisecentre.co.uk
4,9
Eccellente
730 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Extremely helpful and informative staff
21 giugno 2025
Risposta di Scotland’s Cruise Centre
Dear Mrs Hill,
Thank you for taking the time to review our service and also for the 5 star rating. Our team emjoys doing what they do beause of customers like you. Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
Scotands Cruise centre
Superb deal
Superb deal, superb service from Nicola, top class as always . Can’t wait to go
19 giugno 2025
Risposta di Scotland’s Cruise Centre
Dear Mrs Maxwell,
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Your kind words encourage us to continue doing our best to make sure that every customer's experience is a memorable one. I will be sure to pass your kind words of appreciation onto Nicola. She'll be delighted -I'm sure! Thank you for choosing us once again and we wish you a wonderful trip when the time comes.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Ally was really helpful
Ally was really helpful, knowledgeable and very pleasant. She called me back when she said she would and the booking was quite complicated but nothing was too much trouble.
23 maggio 2025
Non scritta su invito
Risposta di Scotland’s Cruise Centre
Thank you for taking the time to share your feedback with us. We are happy to hear that our helpful cruise expert Ally provided you with a pleasant and knowledgeable booking experience recently. I will make sure that she receives your feedback- I know it will make her day.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
I had an excellent agent called Harris Brown
I had an excellent agent called
Harris Brown who dealt with my initial enquiry and subsequent booking to the carribean. All question I asked were answered promptly. I felt his excitement over the phone and he was able to reasure me on any issues I had.
We are now looking forward to our holiday in the month of December.
Thanks for a great experience.
24 giugno 2025
Non scritta su invito
Risposta di Scotland’s Cruise Centre
Good Afternoon Mrs Ross
We sincerely appreciate you taking the time to share your feedback with us regarding the 5 star service you received from your cruise expert Harris. I will be sure to let him know how happy you were with how he dealt with your enquiry and we hope you have a wonderful cruise in the Caribbean in December. Please do not hesitate to contact us if you require any further assistance or advice before you go.
Kind regards
Kerry Christie
Scotlands Cruise Centre
I found the speed of response very…Happy customer
I found the speed of response very quick when researching and deciding which particular cruise to go with. A number of people were involved and I found you all helpful and patient as I had a lot of questions. Very pleased with the service so far.
27 maggio 2025
Non scritta su invito
Risposta di Scotland’s Cruise Centre
Dear Mrs Benton,
Thank you for taking the time out of your day to share your feedback with us. We are delighted to hear that you had such a positive booking experience with our team here at Scotlands Cruise centre. It's our pleasure to provide the best possibe service to our customers and we're glad that this commitment was reflected in your recent experience with us. Thank you for choosing us and we wish you a wonderful trip when the time comes.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
I would highly recommend Sharon at Scotland Cruise Centre
Sharon at Scotland Cruise Centre was so helpful and professional in her approach with me. I am very pleased with the help she gave me in order to book my cruise. I highly recommend Sharon and I have already passed her name to my friends telling them how great she was.
19 giugno 2025
Non scritta su invito
Risposta di Scotland’s Cruise Centre
Thank you for sharing your feedback with us. It is lovely to hear your kind words of appreciation for our cruise expert Sharon and the 5 star booking experience she provided you. I will be sure to pass your feedback onto her directly...I know it will make her day! We are grateful for your recommendations and hope to assist you again soon.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Pleasant and straightforward
Pleasant and straightforward, not prolonged. And Kerri found us a modest onboard credit too.
21 giugno 2025
Non scritta su invito
Risposta di Scotland’s Cruise Centre
Dear Mr Hall,
Thank you for taking the time to review our service and also for the 5 star rating. It makes our day to hear that our cruise expert Kerri was able to provide you with a pleasant and straightforward booking experience recently. We do all we can to provide our customers with the best service and it always makes our day when a customer apreciates it. We are grateful that we had the opportunity to assist you and wish you a lovely cruise when the time comes.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Shona Pritchard was very helpful with…
Shona Pritchard was very helpful with tailoring our cruise and flights to our requirements. Highly recommended.
15 giugno 2025
Non scritta su invito
Risposta di Scotland’s Cruise Centre
Dear Mr Wood,
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. I will be sure to pass your kind words of appreciation onto Shona directly... It will make her day , I'm sure.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Love Scotland’s Cruise Centre
Love Scotland’s Cruise Centre. We spoke to Andy over the telephone. He was so very helpful, professional and courteous. He managed to sort us out with a Cruise quote and then booked our cruise for us too. What a lovely young man, very helpful and answered all our questions. We always book through Scotland’s Cruise Centre, after scouting around for prices they always come up the cheapest. We would recommend them to everyone, including friends and family. Thank you
3 giugno 2025
Risposta di Scotland’s Cruise Centre
Dear Mrs Waite-Jones,
It gives us much pleasure to know that you've chosen to book with us again. We appreciate your continued custom and also your kind words of praise for our team here at Scotlands Cruise centre. Feedback like yours encourages us to continue doing our best to make sure every customer's experience is a memorable one. I will be sure to pass your feedback onto Andy directly... I know it will make his day! Thank you for your recommendation and also for choosing us again.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Very helpful
Very helpful, efficient and friendly member of staff who helped us put together the perfect holiday.
Thank you Stacey.
10 giugno 2025
Non scritta su invito
Risposta di Scotland’s Cruise Centre
Dear Mrs Toms,
Thank you for taking the time to share your feedback with us. I am happy to hear that our friendly cruise expert Stacey was able to provide you with a 5 star booking experience recently and I will make sure that she receives your feedback. It has been our absolute pleasure to assist you and we wish you a lovely cruise when the time comes.
Kind regards,
Melissa Gambles
Scotlnds Cruise centre
Risposta di Scotland’s Cruise Centre
Dear Mrs Vigni,
Thank you for taking the time to share your feedback with us and also for the 5 star rating. It has been our absolute pleasure to assist you and we wish you a most enjoyable cruise when the time comes.
Kind regards,
Melissa Gambles
CruiseKings
Ally was excellent
Ally was excellent, knowledgeable and understood everything we were looking for and delivered
23 maggio 2025
Risposta di Scotland’s Cruise Centre
Dear Mrs Bryson,
Thank you for reviewing our service. It makes our day to hear that our knowledgeable cruise expert Ally was able to provide you with a 5 star booking experience recently. Our whole team strives to keep our customers happy but we can only do it thanks to amazing customers like you. I will be sure to pass your feedback onto Ally directly...I know it will make her day!
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Excellent service from Sharon
Just wanted to say thank you to Sharon for her expertise when booking our cruise for us, she took time to get us the best deal & best connecting flights to tie in with what we wanted to do. I would definitely recommend Scotlands Cruise Centre.
5 giugno 2025
Non scritta su invito
Risposta di Scotland’s Cruise Centre
Dear Mrs Ivory,
Thank you for taking the time to share your feedback with us. We are so happy to hear that you had such a great booking experience with our cruise expert Sharon recently and that she was able to provide you with an excellent 5 star service. It has been our absolute pleasure to assist you and we wish you a most enjoyable time on your forth-coming cruise.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
First Class Service
We have booked a number of times now with Scotland's Cruise Centre, their service has always been first class. Will definitely use them again!
25 maggio 2025
Risposta di Scotland’s Cruise Centre
Dear Mr Boyd,
Thank you so much for sharing your feedback with us. We are thrilled to hear that our team were able to provide you with a 1st class booking experience once again and that we continue to deliver 5 star service to our customers. Our team enjoys doing what they do because of customers like you. On behalf of our team, thank you again for allowing us to assist you and we hope to make your next experience just as positive.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
I have used this travel company for…
I have used this travel company for many years and have always found them to be very helpful in all my transactions
30 maggio 2025
Risposta di Scotland’s Cruise Centre
Dear Mr Shields,
Thank you for your positive feedback. It gives us much pleasure to know that you've chosen to book with us again and we thank you for your kind words of praise for our team here at Scotlands Cruise centre. We appreciate your continued custom over the years and your valued feedback gives us all the motivation to continue developing and growing as a company. We look forward to assisting you always.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Caribbean cruise booking
Danni helped us tremendously with several cruise and stay options before finding us a great deal in the Caribbean.
16 maggio 2025
Risposta di Scotland’s Cruise Centre
Dear Mr Morrison,
We sincerely appreciate you taking the time to share your feedback with us- thank you! We're glad to hear that our cruise expert Danni found you a great deal on your cruise of choice recently and that she was a tremendous help in her efforts to assist you in choosing the best cruise option. We are grateful that we had the opportunity to assist you and wish you a lovely cruise when the time comes.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Treated kindly with respect and…
Treated kindly with respect and patience. Lovely travel agent would definitely recommend. Friday 23rd May 18:30
23 maggio 2025
Risposta di Scotland’s Cruise Centre
Dear Mrs Finlayson,
I just wanted to let you know how much your review means to us here at Scotlands Cruise centre and thank you for the 5 star rating you gave us. Your kind words encourage us to continue doing our best to make sure that every custoner's experience is a memorable one. We are grateful for your recommendation and wish you a wonderful trip when the time comes.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Friendly staff great service at a great price
Friendly staff great service new what I wanted it was made special as Michelle listened to my needs and advice on hotel stay before my cruise, transfers and airline even booking our flight seats all in all very effective at a great price without compromising
26 maggio 2025
Risposta di Scotland’s Cruise Centre
Dear Mrs McNally,
It makes our day to hear that our friendly cruise expert Michelle was able to provide you with 5 star service recently
and that she made the whole booking experience special for you. We do all we can to provide our customers with the best possible service and it always fills us with pride when a customer appreciates it. I will be sure to pass your kind words onto Michelle directly... I know it will make her day!
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Great cruise company
Many thanks to Harris at Scotland Cruise Centre for helping and advising me on the cruise I had picked, he took the time to explain everything and when I decided to add additional time onto the end of the cruise it was not a problem he sorted the hotel and travel arrangements to suit me. I now have a package tailor made for me and my granddaughter. Lovely person to deal with, Im glad I had such knowledgeable person to deal with.
29 maggio 2025
Non scritta su invito
Risposta di Scotland’s Cruise Centre
Thank you for taking the time to review our service. It is lovely to hear your kind words of appreciation for our knowledgeable cruise expert Harris and I will make sure that he receives your feedback. It's our pleasure to provide the best possible service to our customers and we're glad that this commitment was reflected in your recent experience with us. We wish you a lovely cruise when the time comes and hope to assist you again in the near future.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Great service from Shona
Shona was great to deal with and provided us with all the information required in order to satisfy our requirements to book two back to back cruises with MSC.
We have used Scotland’s Cruise Centre before and come back time and time again to book our future cruises.
25 maggio 2025
Non scritta su invito
Risposta di Scotland’s Cruise Centre
Dear Mr Stewart,
Thank you for reviewing our service. We are so happy to know that you've chosen to book with us again and we are grateful for your continued custom. It is lovely to hear your kind words of appreciation for our cruise expert Shona and I will be sure to share your feedback with her. We look forward to the next time we are able to assist you and wish you a lovely time on your forth-coming cruise.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
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