Scooter Hut Recensioni 130

Really helpful

They helped me out with a charger for a scooter I purchased elsewhere .
They were no obligated to help but they did and they deserve a 5 star rating

Hi, going through the process of getting my scooter fixed and 6 months later I think I’m going to have to get a lawyer involved to get my money back. DO NOT purchase anything from Scooter Hut. They do not honour there warranty. You will just be wasting your time and money. Avoid at all cost.

I had sent am email enquiry to Scooter Hut Fairfield. Dani responded quickly and professionally. And whilst she was unable to help me for what I was chasing she went even further and found a few other stores for me that could assist. Absolute legend.

I purchased an InMotion Climber scooter from Scooter Hut expecting the model advertised on their website, but the one I received was completely different. It came with turn signals and a different control system, which wasn’t shown online. The scooter barely accelerates, struggles to reach the stated speed, and feels unsafe to ride. When I asked to return it, I was told I’d need to record a video of myself riding it before they’d even consider a return, an unreasonable and unsafe request. I’ve tried to resolve this directly but have been met with delays and dismissive responses. Disappointing experience from what’s supposed to be a reputable store.

Don't buy from scooter hut
I bought 2 x inmotion Climbers
1 was taken back within 4 months only to be told can't fix here's your money back.
Now they are selling the same again saying its 1700+ in sale for 1200+ which is a con. I paid 999 on sale from 1200
Avoid avoid. Don't buy anything from scooterhut

Title: Poor Warranty Support – Avoid at All Costs

I purchased Kaabo scooters through Scooter Hut and have had ongoing issues with both the Kaabo Mantis and Wolf Warrior. These scooters are made in China, and unfortunately, the warranties are not being honoured properly.

Despite agreeing in writing to a $1,300 warranty arrangement, Scooter Hut has not stood by it. I’ve sent over 50 emails back and forth with both Scooter Hut and Kaabo, and months later the problems remain unresolved.

This is extremely frustrating as customers should be able to trust that a warranty will be honoured when things go wrong. Based on my experience, I would strongly recommend avoiding Scooter Hut and Kaabo scooters. Be smart with your money and look elsewhere.

If others are experiencing the same issues, it may be worth exploring a class action to hold them accountable.

My experience has been extremely frustrating. I bought an EVADA Trail1200 Pro scooter and the bell broke after just two uses. When I tried to claim under warranty, I was met with endless delays, excuses about “restructuring,” and zero accountability from either the retailer or the manufacturer.

What most people don’t know: Scooter Hut and the manufacturer Evada are not independent companies. My own company searches show they are part of the same corporate group, sharing directors, addresses, and even domain registration. The manufacturer, Evada, is associated with Hut Holdings Pty Ltd. In June 2025, Scooter Hut Pty Ltd changed its name to ACN 135 712 962 PTY LTD, and a new company, Scooter Hut Australia Pty Ltd, was registered just days later. It appears the business was acquired by private equity, with the new owner being Steve Siolis of Directed Electronics Australia. None of this was disclosed to me at the time of purchase.

Why this matters: This means you’re not dealing with a regular retailer, but a vertically integrated business that has a history of dodging warranty claims and after-sales support. The reviews here don’t lie—there are countless stories of customers being ignored, denied refunds, or left with faulty products.

Under Australian Consumer Law, you are entitled to a full refund or replacement if a product is not of merchantable quality or fails soon after purchase. The company you bought from (even if they change their name or ownership) is still responsible for honouring your warranty. If you’re getting the runaround, you can:

Lodge a complaint with your state’s Fair Trading or Consumer Affairs office
File a claim with QCAT (Queensland) or your local tribunal

My advice: Avoid Scooter Hut at all costs. If you’ve already bought from them and are having issues, don’t waste time with their customer service—go straight to Fair Trading or your local tribunal. This company’s business practices are deceptive and their after-sales support is non-existent.

I had a really disappointing experience with this company before they apparently shut down all their stores. I took my scooter in for what should have been a straightforward issue—a problem with the valve. Not only was it not properly fixed at the time, but now I’m left with the same issue and no support.

Trying to get it resolved now is absolutely hopeless. Customer service was unhelpful in-store before they closed, and their online support has been just as poor—unresponsive, vague, and basically useless. Nor was I told that all stores would be closing down officially, which the staff would have well and truly known. Completely blindsided by a long standing customer!

It’s frustrating to have spent good money on a product and service that clearly didn’t live up to expectations. I expected better accountability and reliability, especially from a company that used to present itself as a leader in the space. Definitely would not recommend.

Bought a inmotion air of Scooter Hut. Package is in transit.. asked for exchange due to the inmotion s1 being cheaper and having more range. They say "oh sorry our stores are shutting down we dont do exchanges or refunds"THIS WAS NEVER MENTIONED WHEN I BOUGHT IT FROM THE WEBSITE RATHER IT WAS TWEAKED ON THEIR WEBSITE A FEW DAYS AFTER MY PURCHASE. You cant just treat consumers like this especially after you never had these so called rules on your webiste.

Purchased an eScooter through the Fairfield store - sales team were really nice.

I noticed initially that the rear tired was having difficulty keeping its pressure. I tried repumping it a few times as I'd only just bought the escooter. After a few rides, I thought it wasn't going to abate so I took it in to ask for them to repair or replace the tire as it had come to me in this form.

Dealing with Max, I was met with 'we deserve to get paid' (I responded by saying I deserved to have a scooter that worked given how much it cost). He also showed contempt for his fellow staff member, who was trying to assist. I later sent an email to complain about the service, and then called the next day asking to speak to a different member of staff. Turns out Max is the regional manager, he replied to my email without declaring I was in fact speaking to the same person. On the phone, it also turned out I was speaking to Max (who this time used his full name, Massimo). Max proceeded to make up that had I brought the scooter in sooner (at this stage, it was 16 days old, and again I didn't bring it in sooner because I wanted to see if the issue would resolve) then they would've replaced the tire for free. He then later admitted that the timeframe he asserted (48-72 hours post-purchase) was made up. I tried to make clear that this was arbitrary given time post-purchase doesn't change how much the scooter had been ridden.

Following on from this experience, I contacted their customer support team. They eventually honoured the refund of extended warranty and prepaid services, but with no resolution of my actual issue. I appreciate the efforts of the customer service team for at least offering something.

I wish I had read the reviews here first before purchasing through this company.

Dealing with Scooter Hut has been by far the worst customer service experience I've ever had across any product or service. I purchased an InMotion scooter which arrived faulty and broken straight out of the box. Instead of offering a refund, they insisted on repairing it. The repair took three months with zero communication throughout the entire process.

After I finally got the scooter back, it completely shut down again. Despite their tests claiming it was "fine," it broke a third time. Over the span of 8 months, I’ve only managed to ride it for 45 days. The scooter is currently back at their head office—still being repaired. Throughout this ordeal, they've consistently refused a refund and provided no proactive updates. I’ve had to chase them for answers every single week for eight months.

I'm now in the process of filing a claim with Consumer Affairs, reaching out to InMotion’s head office, and preparing a case for VCAT.

Scooter Hut’s response? They claim they can’t issue a refund because “nothing was wrong with it”—despite holding it for six months and ordering parts multiple times. And now, they’re just shipping it back to me.

Unbelievable.

They may sell quality products, but heaven help you if something goes wrong. Their customer service and issue resolution process are severely lacking and in desperate need of improvement.

Brought 2 InmotionS1 scooters 3 weeks ago. Last week they go on sale for $300 off. I contact the business online asking I don't think its fair that I paid $600 more for something a few weeks earlier. A week passed and they couldn't be bothered replying to me. Now the Inmotion S1 scooter has already started showing degradation. It squeaks on the back end suspension, the special star screw of one of the handle bar end caps with the indicator has fallen out leaving it flapping about, the plastic light strip below the base keeps sliding off. The rear electric motor makes a large wirring sound on use like its already giving up. That's after 4 weeks of use. Poor product quality and even worse customer service. Avoid Scooter Hut.

I purchased my INMOTION scooter from Scooter Hut Belconnen in October 2023. It received its 6-month service without issue. On 1/05/2025 my scooter lost power during use. Display still functioned but no power to rear wheel. When trying to book a service on 2/05/2025 I was informed that the Scooter Hut store in Canberra had closed with no plans to re-open. I was also advised that no general repairs could be booked in as they were too busy doing warranty repairs (why are so may scooters in need of warranty repairs??????). They advised me to go to another scooter supplier in Canberra for my repair and provided a name. This third party will not answer messages or phone calls!!! I asked whether Scooter Hut could ship my scooter to one of many other stores in Australia for repair. Not only was I told 'no' because it is a general repair, I was told if I could book it in I would have to pay $80 freight each way plus the cost of assessment and repair. So how can I get my scooter repaired??? I would like to know. DO NOT ENGAGE WITH SCOOTER HUT.

my scooter began having error code and ectriccal issues i purchased tyres of scooter hut and replaced mine as well and been sold a scooter with no instructions or warranty infomation i belieive my kaboo wolf king gt was come with a warranty when i called them in regards to it not working they started hanging up and ignoring my calls now scooter hut has a phone system and they see who is calling them so aka if they see who is callling with an issue warranty they put your call on hold never ending or until the call just randomly cuts out as if they hung it up proved this by trying a couple times while being on hold for hours and i tryed on another number while on hold still and they took 30 seconds to answer and acted frazzled that they had been called out then they agreed to finally have my scooter picked up and for some reason being in newcastle nsw they got a courier to pick it up which they basically said that they take no liabilitie or response in to there own in house couriers they partner with so basically you are doomed from the start with there warrantys because at this point i still never seen any warranty conditions which is where what happen next they voided warranty and blamed me for the scooter being faulty as it started having intermitted electrical issues at night time and casue me to put me in darkness while in motion and braking last second at a flight of stairs i went front flipping down some stairs and hurt myself the scooter fell victim too some light scuff marks on the light anyway warranty voided and i then asked for a copy of warranty as there was literally no paper work with in the box when received or purchased they claim they 100 percent no there was but the person couldnt 100 percent tell me if they check the box before sent they are the rudest company ive ever interacted with and they literally get defenceive if you do not sumit to the VERY dodgy PRACTICES procedures ect when i proceded to call them to state my concerns and innocence they simply would speak over me and be rude and hang up on me and i would call back as i realise they are clearly ripping me and many others off clearly they direct you to links to other websitess in regards to warranty and they have a in house authories warranty claim dodger yet i still have no report or eveidence to back up to reason for warranty denial

also warranty denied for water ingress cause aparently the bottom side of the battery was flacking away like old house paint seems abit strange for plastic covering that seems intenionally thin on the underside and simply vibrations from using scooter and dodgy scooter it wear away and im not the only one thats gone throu this on this scooter anyway took me 6 months too get it back and literally they said there tech team have completed there diagnois which was simply a joke them trying to wipe there hands they never produced any diagnois at all becasue they have absoluely no idea about scooters also DO NOT TRUST THERE WEBSITE REVIEWS

IT VERY MISLEADING DONT BE FOOLED LIKE ME THEY ONLY ALLOW POSITIVE REVIEWS WHICH ARE MAINLY FAKE ACCOUNTS AND STAFF I WOULD NEVER HAVE got the scooter if i had known the dodgy warranty conditions which they only informed me after there warratnty denial which is via there website via a link to 3rd party site which they can modify at anytime DODGY COMPANY TRUST ME STAY CLEAR FROM THIS ONE DONT TRUST SCOOTER HUTS SITE READ TO DISCLAIMERS THEY DONT EVEN TRUST THEM SELFS

I ordered a new Segway G3 Max through these guys, I was pretty annoying throughout the process and they were always very helpful and everything turned out fine.

I (Mary-Ann) booked a scooter trial at scooter Hut Brisbane City. Ari looked after me. He listened to my needs, and I tried out 2 scooters. His recommended scooter was actually cheaper (on sale) that the one I had been interested in and turned out to be my best option. HE also gave me riding advice. He put he scooter together, showed me how to use the lock and attached the lock holder to the scooter and showed me how to check my tyre pressure.

After walking into the store with my scooter, discussing the issue with the person behind the counter and then leaving the scooter there for the next available appointment (2 weeks away) I thought my minor issue of a repeatedly flat front tyre would be fixed and I’d be back on my scooter in no time.
Not to be. A call before 9am on the Saturday after, leaving a message informing me that they couldn’t fix my tyre as they don’t do any maintenance or service on scooters they don’t sell (this was a brand they sell but not a model) and asking me to call back. I tried calling only to get their answering service again and again.
Finally get through after 10.30 am. Say I will collect that day. Arrive at the store at 12.10pm to collect, roller door closed, small sign reads “Sorry for the inconvenience, back at 12.40pm.”
Lucky I didn’t take that time to heart as when we arrived at 1.50pm the roller door was still down, literally being rolled up as I parked.
Indifferent service, poor communication and a general feeling that they don’t want my business. All good, you’ll never get my business now. Hopefully others will read this and find a different place to buy their goods from and get their e scooters serviced too.

I bought an expensive Segway from Scooter hut, only to be told when a fault showed up within 3 weeks, that they don’t service Segway faults.
After Segway technicians fixed it, the scooter immediately when I got home faulted again, so they didn’t fix it.
I went back to Scooter Hut and was told, You are not going to like what I’m about to say. Well they were right.
Don’t buy from scooter hut buy amazon of temu at least you know your getting junk and poor service.
And I left a scathing review on Scooter Huts website but cant seem to find it.