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Scopri cosa dicono le persone

Valutata 4 stelle su 5

I had grate customer service very polite and understanding. How ever for the discounts I wasn't able to stack my signup discount and my military discount together. That is why I gave it a 4 star.

Valutata 5 stelle su 5

What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Really great experience. I have a two panels that were damaged and need replacing which is why I am only giving 4 stars. Also, the assembly was time consuming, but not impossible. I can imagine for so... Leggi di più

Dettagli dell'azienda

  1. Barbecue
  2. Negozio di barbecue

Informazioni su Schwank Grills

Scritti dall'azienda

Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.

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Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

554 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great customer service

I was a dummy and over tightened the gas supply, breaking the gas manifold. Schwank quickly offered a no-charge repair, for which I am grateful. Can’t wait to try out the grill! 😃

28 maggio 2024
Valutata 5 stelle su 5

Very easy to order

Very easy to order. Purchase incentives and easy to use website. Your product looks awesome and can't wait to put it to use.

22 maggio 2024
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Risposta di Schwank Grills

Thank you, Jesse! We’re glad to hear the ordering process was smooth and that the website made things easy. Happy grilling!

Valutata 1 stelle su 5

Customers come first

They didn't know what their business was. Selling Schwank Grills or being in a meeting.

9 maggio 2024
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Risposta di Schwank Grills

Hi Arthur, our customers always come first! Sorry to hear that you had a bad experience, can you please call us at 1-888-677-2649 and ask for me directly. I would be happy to speak to you about any issues you are having.

Valutata 5 stelle su 5

Good People

My experience with the company was altogether very pleasant. Everyone I spoke with seemed knowledgeable and competent also very friendly

27 marzo 2024
Valutata 5 stelle su 5

Try using cast iron pan

The broiler is great as I mentioned in a previous review. My complaint if any is the cleanup which requires disassembly and scrubbing rack and shelf and pan prior to dropping in the dishwasher. so I tried a sheet pan with a rack and that worked well and the cleanup was quicker. Next I tried a 12 inch cast-iron fry pan and it works great. I heated up the fry pan under the broiler and when it got up to about five or 600° I added a little oil dropped my steak in a little bit of butter and broiled from the top and pan fried from the bottom Cutting cooking time in half. I also was able to cook mushrooms in pan after the steak came off with red wine all going into the beef juices and it made a wonderful sauce so I’m very happy now and I suggest trying this method when next you do a steak

30 aprile 2024
Non scritta su invito
Valutata 4 stelle su 5

Quick Response - Quick Delivery

Received order in timely manner. Product is solid - works well. Does an awesome cook!

Only problem, the Pizza Stone was chipped on two sides on arrival.

25 marzo 2024
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Risposta di Schwank Grills

Hi Louis, thank you for your review and for sharing your experience. We’re glad to hear your order arrived quickly and that the grill has been working well for you. We’re sorry to hear about the pizza stone arriving chipped, since then, we’ve made improvements to packaging and quality checks to help prevent this from happening. If you ever run into anything like this again, please feel free to reach us at support@schwankgrills.com. We hope you’ve been continuing to enjoy great cooks with your grill!

Valutata 4 stelle su 5

My sales experience was very positive

My sales experience was very positive. The in line chat team member who helped me was great. Good information and. Very helpful. My shipment was missing a part that caused me to wait two more days to use the grill. Overall though I have been pleased.

22 marzo 2024
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Risposta di Schwank Grills

Hi Michael, thank you for your kind words and for sharing your experience. We’re glad to hear our chat team was able to support you and make the process a positive one. We apologize for the missing part that caused a short delay in using your grill, and we appreciate your patience while that was resolved. It’s great to know you’ve been pleased overall, and we truly value your support!

Valutata 5 stelle su 5

Andrew Aceti

Andrew Aceti, was Great to Work With, He was extremely helpful, knowledgeable & professional. Also the web site was easy to use & well presented.

27 marzo 2024
Valutata 5 stelle su 5

funnest grill

funnest grill! takes a bit of learning what levels to cook what foods at, but overall, very pleased.

16 febbraio 2024
Valutata 4 stelle su 5

Took us 2 weeks to figure out how to…

Took us 2 weeks to figure out how to get the meat done the way we like it.
Like how the grill sears the juices inside the meat and the texture of the meat once cooked.
Disappointed the flame blows out quickly when its windy.
Grill messy at times because the grilling surface and drip tray don't come out at the same time.

1 marzo 2024
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Risposta di Schwank Grills

Hi Joan, thank you for your review and for sharing both what you’ve enjoyed and what’s been challenging. We’re glad to hear how much you like the grill’s searing performance, and we appreciate your feedback on windy conditions and cleanup. Using the grill in a more sheltered spot outdoors can help with the flame, and removing the drip tray before the grate often makes cleaning easier. Your comments are valuable and help us continue improving the experience.

Valutata 5 stelle su 5

Salamander for outside kitchen

Grill performs exactly as advertised and is well made. It is really very similar to a commercial kitchen's salamander but clearly designed for an outside kitchen. Definitely a value. Not just for steaks. Vegetables, sea food and appetizers have all been great.

16 gennaio 2024
Valutata 5 stelle su 5

The grill is amazing and easy to use

The grill is amazing and easy to use.
2 things that would greatly improve to functionality is a deeper drip tray and a quick disconnect on the gas hose.
When pulling food out the drip tray is about 3-4 inches shorter than the drip tray shelf and grate allowing drippings to make a mess. These 2 things would make the grill much more enjoyable to use. Otherwise I love it and use it multiple times a week.

16 gennaio 2024
Valutata 5 stelle su 5

Andrew made the purchase experience for…

Andrew made the purchase experience for me smoothly and answered all of my questions like the expert he is

14 febbraio 2024
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Risposta di Schwank Grills

Thank you, Sam! We’re so glad Andrew was able to make your purchase experience smooth and answer your questions thoroughly. We’ll be sure to share your kind words with him. Happy grilling!

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