I had grate customer service very polite and understanding. How ever for the discounts I wasn't able to stack my signup discount and my military discount together. That is why I gave it a 4 star.
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What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Leggi di più
L'azienda ha risposto
Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Leggi di più
L'azienda ha risposto
Really great experience. I have a two panels that were damaged and need replacing which is why I am only giving 4 stars. Also, the assembly was time consuming, but not impossible. I can imagine for so... Leggi di più
Dettagli dell'azienda
Informazioni su Schwank Grills
Scritti dall'azienda
Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.
Informazioni di contatto
2 Schwank Way, 30830, Waynesboro, Stati Uniti
- 1-888-677-2649
- info@schwankgrills.com
- schwankgrills.com
4,2
Molto buono
554 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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I have not received my unit I expected…
I have not received my unit I expected in December. Very disappointed. Ready to cook a steak!
26 novembre 2024
Risposta di Schwank Grills
We’re very sorry for the frustration and disappointment this caused during the holidays, especially with a gift order. High demand created delays, and we should have communicated this more clearly. Your feedback is valuable and helps us improve our communication and fulfillment during peak seasons. We truly regret the inconvenience and hope you are enjoying your grill.
The grill is wonderful
The grill is wonderful. Sears steaks like a restaurant. My husband loved grilling on it. Good job.
21 novembre 2024
Risposta di Schwank Grills
Thank you, Renee. We’re pleased to hear you’re enjoying the grill and that it’s delivering that restaurant-quality sear at home. We’re glad it’s a hit in your household.
Love the grill, but ignitor failed!
Love the grill, but ignitor wire disconnected. So I have to light with a BBQ lighter. Thats when I noticed the unit is riveted together so I cannot pug it back in without voiding my warranty. Repairs with shipping would take over a month to repair. I use the grill daily and travel so keeping a big box around is not an option.
21 novembre 2024
Risposta di Schwank Grills
Hi Richard, thank you for your review and for sharing how much you enjoy the grill, we’re glad to hear it’s become part of your daily routine. We’re sorry again about the ignitor issue and understand how the timing of a repair wasn’t ideal for you. We appreciate you working with our team and your decision to continue using the grill manually in the meantime, and please know that your warranty remains active through December 2025 should you decide to send it in for repair later. We value your support and are always here to help. Happy grilling!
Fantastic customer support
20 gennaio 2025
Risposta di Schwank Grills
Thank you for the kind words! We’re glad to know our customer support team was able to deliver the level of service you expected. If you ever need assistance again, don’t hesitate to reach out, we’re always here to help.
I like quality products
I like quality products. Weather proof stainless steel. The stand and cover, I can leave it outside all year long.
19 gennaio 2025
Risposta di Schwank Grills
Hi Glenn, thank you for the wonderful review! We’re so glad to hear you’re enjoying the quality and durability of your Schwank grill and accessories. It’s great knowing the stand and cover give you the confidence to keep it protected outdoors all year round. Happy grilling, and thanks again for choosing Schwank!
My order hasn’t shipped in over a week…
My order hasn’t shipped in over a week and communication as to what’s taking so long is poor.
12 gennaio 2025
Risposta di Schwank Grills
We’re very sorry for the frustration and disappointment this caused during the holidays, especially with a gift order. High demand created delays, and we should have communicated this more clearly.
Your feedback is valuable and helps us improve our communication and fulfillment during peak seasons. We truly regret the inconvenience and appreciate the chance to make things right.
5% discount code is a lie
They offer a 5% discount for signing up to there spam messages and the discount code doesn't even work at checkout. Says "Discount code not valid for your purchase item", the item I purchased was literally a Schwank grill wtf??
11 gennaio 2025
Risposta di Schwank Grills
We’re very sorry for the confusion and frustration this caused. The 5% discount for signing up to our emails applies to individual Schwank grills, but unfortunately it cannot be applied to bundles. We understand this isn’t immediately clear at checkout and appreciate your feedback, as it helps us improve how we communicate these details.
If you’d like, please reach out to our team directly at info@schwankgrills.com, and we’d be happy to discuss other ways we can assist with your order.
Ordered this grill for the first time
Ordered this grill for the first time. It was easy and fast. Nice website with all the necessary information to make a sound decision. Once I receive it and use it, I will give more information.
10 gennaio 2025
Risposta di Schwank Grills
Hi Debra, thank you for taking the time to share your experience ordering with us earlier this year! We’re glad to hear the process was smooth and straightforward, and we hope you’ve been enjoying your grill since then.
The opportunity to engage the "Chat"…
The opportunity to engage the "Chat" option was most helpful in finalizing the buying decision.
27 dicembre 2024
The website was very easy to use
The website was very easy to use. The Christmas bundle was what made me make the decision to go ahead and buy this awesome grill!
27 dicembre 2024
How about just being honest about the…
How about just being honest about the order time frame? As far as I know this order will arrive at some point in 2025.... maybe. Thats a problem when your customers are paying +$1200 for a grill and we get a thanks for your money and radio silence.
14 dicembre 2024
Risposta di Schwank Grills
We’re very sorry to hear about your experience and the disappointment this caused during the holiday season. We completely understand how frustrating it must have been to be left uncertain so close to Christmas, especially when this was meant as a gift. While high demand during our holiday promotion created unexpected delays, we recognize that this should have been communicated more clearly upfront so you could plan accordingly.
When situations like this happen, we try our best to offer free items in compensation for the delay, as we never want our customers to feel let down. Your feedback is extremely valuable, and we’re taking it to heart as we work on improving both our communication and fulfillment during peak seasons.
We deeply regret the inconvenience and frustration this caused and appreciate you giving us the chance to make things right moving forward.
This is what made my experience......
What made my experience great is that over the weekend you were sold out of the bonus package for the Schwank. When logging in today, we saw that it had been restocked. You've made my husband's Christmas. Thank you!
23 dicembre 2024
The son who has everything including a Birthday 3 days before Christmas
Well I felt like something’s were misleading in their advertisements but it’s that time of year. I had a hard time getting in touch with anyone but my message was returned within Hours. I was disappointed that the grill was not available to ship out with in 48 hrs as indicated. I already made my purchase, I was offered a refund but I decided to pay extra for quick delivery. My son has a BDay on the 21 of December, so I was glad we could resolve the matter. I know he really wants this grill.
18 dicembre 2024
Risposta di Schwank Grills
Hi Susan, thank you for your feedback. We’re glad we were able to get things sorted so your son could enjoy his grill for his birthday. We appreciate your patience during the busy holiday season, and since then we’ve worked on improving our shipping times to help avoid delays. Happy grilling!
Amazing product
Amazing product. Restaurant quality steaks and so easy to use. But one of the most impressive things is the build quality and the ability to put all the cooking surfaces in the dishwasher. It comes apart and goes back together so easily. Perfectly engineered and wonderfully overbuilt.
18 dicembre 2024
Non scritta su invito
Risposta di Schwank Grills
Hi Kelley, thank you for the thoughtful review! We’re thrilled to hear how much you’re enjoying the build quality and ease of use, making cleanup simple is a big priority for us. It’s great to know the design and performance are delivering the results you were hoping for. Happy grilling!
Just buy it
Great grill. You can cook a steak in less than 5 minutes. It's pricey but worth every penny. Safer than a traditional grill that has the heating elements under the food because there less chance for flare ups.
13 ottobre 2024
Risposta di Schwank Grills
Hi Robert, thank you for sharing such a strong recommendation! We’re glad to hear you’re enjoying both the speed and the added safety of your grill. The technology we use is the same as what’s found in top steakhouses around the world, so it’s great to see it making an impact at home too.
Wonderful grill but not worth the stand package
Wonderful grill. Incredibly happy with the performance. However not so happy with the stand. I had believed it was a custom stand designed for the Schwank Grill. It’s an overpriced third party product. This should be more predominantly disclosed so other buyers don’t make this mistake. I could easily get a third party stand that would suit my purpose much better at a better price. Feel like I was cheated a bit on this as I only buy bundles like this if they are custom and designed for the core product. Anyways too late.
10 ottobre 2024
Risposta di Schwank Grills
Hi Steve, thank you for your review and for highlighting both what you enjoyed and where we can do better. We’re glad to hear you’re happy with the grill’s performance. Regarding the stand, it is provided through one of our partner brands as part of the bundle, but we understand how this may not have been as clear as it should have been. Your feedback is very valuable, and we’ll be taking it into account to make sure future product details are communicated more clearly. We appreciate your input and thank you again for choosing Schwank and happy grilling!
Left scrambling for a gift
My order had sat in 'processing' for over a week so I reached out to customer service for an update, as this was a Christmas gift and I wanted to confirm whether I needed to make alternate arrangements. I got a prompt response with the standard 'high volume of orders, we're working on it'. When I replied again to ask specifically if this order would be shipped/delivered in time for xmas, the response was "I’m not sure at this point if it will ship before Christmas. We're working as fast as we can". I would expect if a company who ran a holiday promotion for gifting, cannot fulfill orders in time for their product to be gifted for said Holiday, they would have communicated such so people weren't wasting their time (and money) and risking a hefty disappointment come Christmas morning. I'm now $$ and left scrambling for a plan B. Not the experience I was hoping for this holiday. Really disappointing.
Updated - while I appreciate the response to this review, a ‘free item’ (grill cover) was offered for the inconvenience, but was never actually included in the shipment once I received the grill 3 months later. Disappointment remains lol.
1 dicembre 2024
Risposta di Schwank Grills
We’re very sorry to hear about your experience and the disappointment this caused during the holiday season. We completely understand how frustrating it must have been to be left uncertain so close to Christmas, especially when this was meant as a gift. While high demand during our holiday promotion created unexpected delays, we recognize that this should have been communicated more clearly upfront so you could plan accordingly.
When situations like this happen, we try our best to offer free items in compensation for the delay, as we never want our customers to feel let down. Your feedback is extremely valuable, and we’re taking it to heart as we work on improving both our communication and fulfillment during peak seasons.
We deeply regret the inconvenience and frustration this caused and appreciate you giving us the chance to make things right moving forward.
The product showed up in two boxes and…
The product showed up in two boxes and the video helps walk you throw each step of the way. It is a lot of pieces and you will want to have own hex style screw driver but the finish product was worth the assembly time. Took about 3 hours.
7 ottobre 2024
Risposta di Schwank Grills
Hi William, we appreciate you taking the time to share your detailed feedback. It’s great to hear the assembly guides made the process smoother and that the finished grill lived up to your expectations. We know setup takes some effort, so it’s always rewarding to know it pays off once everything comes together!
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