Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 4 stelle su 5

I had grate customer service very polite and understanding. How ever for the discounts I wasn't able to stack my signup discount and my military discount together. That is why I gave it a 4 star.

Valutata 5 stelle su 5

What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Really great experience. I have a two panels that were damaged and need replacing which is why I am only giving 4 stars. Also, the assembly was time consuming, but not impossible. I can imagine for so... Leggi di più

Dettagli dell'azienda

  1. Barbecue
  2. Negozio di barbecue

Informazioni su Schwank Grills

Scritti dall'azienda

Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.

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Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

554 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Awesome Grill

This was my Christmas present and so cool. We tried it out Christmas day and it did a great job. I'm sure that the next time, it will be even better. After seeing the other grills like this, so glad this was the one under the tree. 2 snaps up for customer service as well.
Thanks!

27 dicembre 2023
Valutata 1 stelle su 5

Tried to apply Christmas2023 and then…

Tried to apply Christmas2023 and then AnthonyMD for $150 discount. Neither worked. Please apply or I will cancel.

21 dicembre 2023
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Risposta di Schwank Grills

Hi Richard, sorry to hear that you had issues with the promo codes. They may have been expired at the time. Can you please contact info@schwankgrills.com and we can get you a new promo code to use?

Valutata 5 stelle su 5

very pleased it's American made!

American made and built to last! Shipping was faster than expected. The Schwank grill was packaged well and arrived in pristine shape. I have used it 4 to 5.times a week since it's arrival. There is a bit.of a learning curve, due to the amazing heat output. I have grilled steak, hamburgers, lamb, kabobs, bananas and asparagus. ( Grilled bananas are amazing of you have not tried them yet!) It is easy to clean, and I love the three minute heat up time. It is small if you are cooking for a large group, but is so fast that I cooked 12 1/3lb burgers 2 at a time, and it took less than 30 minutes including melting cheese on level 5 for 15 seconds. I can Cook bananas 4 at a time with room to spare, and 3 large kabobs crosswise at a time. And 12 lamb chops at once. Reverse seared two thick ribeye steaks. Smoked until 10 degrees below my target temperature, and seared for approx 90 seconds a side to get a nice sear!

4 novembre 2023
Valutata 4 stelle su 5

Solid product, good cooking results (recommended)

Pros:
1) Solid all stainless steal product built in USA
2) Great ignition system
3) Simple to use

Cons:
1) Catch tray does not follow grill, does not catch all the grease, messy.
2) Sharp edges on grill and support frame, I cut myself cleaning it. Difficult to clean.

11 ottobre 2023
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Risposta di Schwank Grills

Hi Vance, thank you for your thoughtful review and for recommending the grill. We’re glad to hear you’ve been enjoying the performance, ignition system, and build quality. We also appreciate your honest notes on the catch tray and sharp edges — this type of feedback is very important as we continue refining both design and usability. We’re sorry to hear it caused you trouble during cleaning and will take this into account moving forward. Thanks again for sharing your experience and for being a valued customer. Happy grilling!

Valutata 5 stelle su 5

I was having trouble completing an…

I was having trouble completing an online order. I called for assistance and an associate answered. I learned that it was actually after hours, but he saw the call and answered. He was very helpful and patiently helped me through the process (my computer was working very slowly). What an excellent employee! Thank you so much!

24 novembre 2023
Valutata 3 stelle su 5

Why?

Not exactly sure why I would receive a survey immediately after purchasing online? There is nothing to rate yet. No communication from customer service. No shipping notice. No product received. So why the solicitation of a review at this point?

23 novembre 2023
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Risposta di Schwank Grills

Hi Amy, sorry to hear that you were unable to contact our customer service team. The reviews are automatically sent when you order to review the order experience, you will get a product review a few weeks after your order. Feel free to contact us at support@schwankgrills.com or 1-888-677-2649 and we would be happy to help!

Valutata 5 stelle su 5

Relentless Support

Relentless Support - Support team was relentless in getting everything right. Replaced a misfunctional unit efficiently, got the new unit out immediately upon my return. Followed up and helped with a missing tray just as efficiently. Appreciated their efforts and consistent communication!!

22 novembre 2023

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