Scanlans Recensioni 

Having bought a house on the Lakeside Rise Development 20 years ago we have had several Property Companies take on the running of our Estate ,the last & best was Blockliving. Sadly we now have Scanlans who together with their Estate Manager, CHLOE, are by far the WORST.
A few months ago my Wife had a large van almost crush her & our car when she was driving into Manchester. The insurers sent a tow truck to take the car away & gave us a Loan car. On the Estate Scanlans employ a Car parking company who require any car on the estate to scan their bar mark & to display a Permit. I phoned Chloe to explain what had happened & that we could not display a Permit as it was in the crushed car. There was no answer so I left a message saying it was urgent & please phone me asap-NOTHING. We then get a fine for not displaying the Permit.Scanlans not interested so this Disabled OAP ends up paying.My Wife is still not well & I am very depressed by Scanlans Total lack of interest.

Absolutely appaling quality of maintenance. Dont maintain all land which is their responsibility. Dont email back untill months later. Should be out of business by now.

I have given it 1 star because I can’t give it a 0 !! This company is completely incompetent of doing the job intended. They are also holding up the sale of my house . No phone calls , no return emails . The phone numbers don’t work either .

If it were possible, I would give no stars at all!
Extremely disappointing experience – serious delays and no communication

I am currently a buyer in a property transaction which has been significantly delayed due to an outstanding matter with Scanlans.

The rest of the chain is ready to proceed, but we are being told that there is no timeframe because Scanlans have been slow in dealing with the matter.

What is particularly frustrating is the complete lack of communication. I contacted Scanlans directly and received an automatic acknowledgement stating that I should expect a response within 3–5 working days. That timeframe has now passed and I have received no response whatsoever.

My solicitor and the estate agent have also been chasing the matter, yet we still have no clear timeframe for resolution.

I understand that delays can sometimes happen, but there should at least be proper communication and a clear escalation process when a property transaction is being held up.

We have been extremely patient, but it is simply not acceptable for a live property transaction to be delayed indefinitely without any meaningful response or timeframe.

I have now submitted a formal complaint and hope that this will finally result in someone taking responsibility for resolving the matter.

Very disappointing customer service and communication.

Your stopping the sale on my property!!! I need documents and getting no where!! No response!! But quick to take the service charge off me each month, I have stopped the standing order !!! Ill be seeking legal advice, as you are obstructing a slave and not providing documents to release me of my property

There's something suspicious going on with this company. They've been taken over recently and now it's impossible to speak to anyone apart from a call centre and calls are never returned, nor are emails replied to. I am in the pricess of selling my flat and they are not responding to my solicitor's emails and calls nor to my estate agent's emails. I now see others are having the same problems and it's worrying that it's impossible to move on with my sale. Disgraceful.

This is the worst property management company ever, I pay them a monthly fee I am currently going through the sale of my house and they are not cooperating what should have been a 3 month sale has turned into 6 months. I am currently at serious risk of the sale falling through and losing money due to this incompetent company. The solicitors and myself ring them frequently they say a manager will ring you back. The manager does never ring back and the information you need never gets shared. This company is appalling.

I am a buyer currently going through a property purchase where this company is involved, and unfortunately my experience has been extremely frustrating.

There have been a number of ongoing enquiries that need to be dealt with in order for the transaction to progress. The seller’s solicitor has sent numerous emails and made repeated telephone calls to chase the information required, but we have been left waiting for a prolonged period without receiving useful or complete responses.

The Deed of Variation has been another major issue. We have already been waiting around three months for this to be dealt with, and after such a long wait, we are now facing yet another delay because we are still waiting for the company to provide the required signature.

This has not been a one-off delay. It has been an ongoing cycle of waiting, chasing and receiving little or no meaningful progress.

I appreciate that I am the buyer rather than the company’s direct client. However, I am directly affected by how this matter is handled. When solicitors are repeatedly chasing by email and telephone but are still unable to obtain the information and responses needed to progress a property transaction, the consequences are inevitably passed on to the buyer.

For us, this is not simply an inconvenience. We are trying to complete our move in time for our child to start a new school in September 2026. The continued uncertainty around our completion date has caused considerable stress and disruption to our family.

We have done everything required from our side and have been waiting patiently for matters outside our control to be dealt with. It is extremely disappointing that, after such a long period, we are still waiting for information, responses and a signature that are necessary for the purchase to move forward.

I am posting this review in the hope that someone senior at the company will actually look into our case and take action, rather than allowing the delays to continue.

I would genuinely welcome the company reviewing how this case has been handled, explaining why these matters have taken so long, and taking the necessary steps to allow our purchase to progress without any further unnecessary delay.

When a company’s actions can delay someone’s home purchase and affect a family’s moving plans and a child’s school arrangements, timely communication and action should be the bare minimum.

This company takes your money and then does as little as possible.
We have overflowing bins that are beside a children’s play area ie a risk to health and they are not responding to phone calls or emails.

Absolutely avoid this company at all cost, take your cash and do nothing.. AVOID!!

I’d give half a star if I could. No intercom/door buzzer for five months now. I have a vulnerable adult at home and I work full time. There are support services attempting to call and provide care for the person with me. They are unable to do that as the buzzer doesn’t work, neither does the camera so we have no idea when they’ve been. Same for deliveries. I’ve reported and reported as have my neighbours and we have been passed from pillar to post. Even the challenge of ‘how do you know it’s not your fault’?’ Came from the site manager. We pay for the upkeep of the building and grounds. So far, the service does not provide value for money.

Hi having tried to connect the site manager multiple times been ignored either by phone or email
No repairs on site poor cleaners no real maintenance of site

I can't believe I'm having to write this/vent my frustrations,again .Our manager, left mid April,the consensus was "oh thank goodness he's gone"
Since then Scanlans haven't had the good grace to inform us who the new *puppet* is or the contact details.Its been three weeks of asking but not getting a reply
Given the complex is undergoing remediation it sure makes life hell for us not knowing what's going on.
After builders caused a leak in the roof it took over ten weeks for it to be fixed they deny causing it ,we've ended up as leaseholders paying for the repair thanks to Scanlans manager arranging it's repair ,we weren't consulted
We dred the next few months after the contractor signs off the work and leaves, we will have further expenses ,paying to clear up the mess they leave behind.
Thanks Scanlans your a pathetic company of money grabbing ,sods.#Contact us#

I have raised my complaint with you on several occasions and followied your process as outlined.
A complete disregard to the process and failure to respond in anyway. Is this how you conduct your business?
Kindly respond.

Nicola Hall Scanlans Property Management
Just wanted to take a moment to recognise Nicola from Scanlans Management Company for the outstanding work she does. She is always happy to help, no matter the situation, and consistently goes above and beyond in her role.
What really stands out is how quickly she responds to emails, often within minutes and even outside of her working hours, which shows real dedication. Whenever any issues arise, Nicola deals with them promptly and efficiently, making everything feel much less stressful.
She is a true credit to the company, and I honestly can’t thank her enough for the excellent job she does in managing the building in Birmingham.
Highly appreciated! 🙂

Scanlans are amazing my experience with this company for 15 years very helpful they understand how to manage our building inside out I’m a very happy resident and as a director also working with Justine the manager is a joy very helpful young lady she deals with all problems immediately she sort everything out also have to mention she organised new Gardner omg! The garden looks amazing they did more than super job all residents are amazed how beautiful it looks now very well maintained “thank you Justine” also Karen is very friendly and helpful young lady and hard working our building in Handforth Wilmslow and Scanlans office in Manchester.
Thank you Scanlans and keep up the wonderful work.
Nora Nashar

Why these people are allowed to carry on managing properties, I don't know. New intercom hasn't even been in 6 months and for 3 days or more it hasn't been working. Apparently there is a payment issue with EE. So I guess Scanlons have not paid the bill. I have missed 2 deliveries already today even though I have put signs up. I am not well, 67, and can't be going up and down the stairs looking for parcels. Absolutely disgraceful service

Appalling service. Rapid change over of staff, no transparency on accounting. Happy to spend our money on contractors that repeatedly fail to deliver.

Very poor service as a Property Management Company

Fails to meet the RICS Code of Conduct

Evasive, slow to fix problems in our building, chaotic accounting, refuses to engage with leaseholders, rapid turnover of staff

Utterly astonishingly disinterested or incompetent. We email or call repeatedly regarding a huge list of things that are not addressed and nothing is sorted. It seems that whoever they use as contractors have limited skills as well. I dislike using social media reviews to make action happen, but I am forced to this position through frustration.