Wandsworth Sash Windows Recensioni 

505
•
TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We had Wandsworth Sash Windows install a new bay sash window for us. The work was completed to a very high standard and looks great. Immediately we noticed far better insulation – the room feels warme... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Amazing service! My new WSW timber windows look amazing, they are the highest quality and have improved the heat insulation and soundproofing in our living room. The whole process was very clear and t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Just had a single sash window replaced in our living room, and the difference is incredible. There are no more draughts, and the new window looks perfectly in keeping with the original style of the ho... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wandsworth Sash Windows did a great job of fitting a hardwood sash for us. The process was very smooth and the staff were attentive and updated us frequently; and the fitting was done with care and at... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di installazione finestre
  2. anche in
  3. Fabbricante di porte
  4. Falegname per serramenti
  5. Fornitore di porte
  6. Negozio di porte

Scritti dall'azienda

At Wandsworth Sash Windows, we began life solely supplying sash windows in the South West London area. We have since expanded to cover the whole of London and the home counties, supplying casement windows, front doors, French doors, bi-folding doors and much more.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

505 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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4,7

Tutte le recensioni

(505)

30 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great product

The guys that came to fit the windows were really polite and tidy. The windows themselves look great!

20 aprile 2023
Valutata 5 stelle su 5

Would recommend, good experience

From initial enquiry through to fitting, the guys at WSW were very good and we'd definitely recommend. Long lead times are just par for the course for any building-related projects at the moment, especially bespoke joinery - we had two surveys to get accurate measurements in November and then the window was fitted in a single day in early April, but we're very happy with the end result. There's good attention to detail, and the communications are helpful, concise and polite.

16 aprile 2023
Valutata 5 stelle su 5

I had 5 windows replaced by WSW

I had 5 windows replaced by WSW. 4 windows were sash windows (3 in a bay) and 1 large casement window. The fitters were very considerate and polite – they were actually enjoyable to have around unlike other experiences I have had in the past. The service throughout has been great and it seems like everyone in the team works hard. I am very appreciative and thankful.

13 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

We had a great experience with the team…

We had a great experience with the team at WSW/Parsons Joinery. Their surveyor took time to discuss options with us without any sales pressure. Communication was easy during the manufacturing process and the installation team did an excellent and careful job of installing our two new timber casement windows around our freshly pointed brickwork. Appreciated the clean and tidy installation and a fantastic end product - we’ve had a lot of compliments from neighbours. Would recommend WSW for anyone looking at timber windows.

13 aprile 2023
Valutata 1 stelle su 5

Avoid at all costs

They have replaced an outward opening door with an inward opening door that included unauthorised removal of my skirting, and has resulted in reduced access to my flat. They are blaming me for this, as they wrote the words "open in" in tiny letters on one of the drawings and that was supposed to alert me to the fact they were going to install something completely different to what I had asked for. No mention anywhere of the proposed removal of skirting which has left the entrance looking uneven and ugly. Avoid at all costs.

They have now responded accusing me of shouting at them, which is nonsense as I wanted them to fix the problem. I have an email sent from them after yesterday's phone call in which they refused to remedy their error because it was in the contract, no mention of me shouting at them or being aggressive, as this is not something that happened. Instead when I told them that their behaviour was shameful their response was to tell me to get legal advice. I have photos of the damage they caused (not addressed in their response) and the tiny mention of the door opening inward but unfortunately cannot upload here (but I have put all of this on my Google review).

11 aprile 2023
Non scritta su invito
Logo di Wandsworth Sash Windows

Risposta di Wandsworth Sash Windows

Thank you for your review Sonia.

We thought it would be best to outline our position on this. We presented you with a quote and a contract which clearly stated that your replacement door would open inwards. This was not in small text or in small print, it was listed as part of the door specification. You signed this document to confirm your acceptance with the specification, and we made a door that opened inwards, exactly as per the contract that was signed. While installation was taking place, you called our office and spoke to one of our team. You shouted and were highly aggressive to one of our team and we therefore decided that we would not assist you with this further as we have completed works as per the contract, and we do not wish to deal any further with you due to the way in which you spoke to our staff.

Our company policy when a misunderstanding like this happens is to do all we reasonably can to resolve the matter, even if we do not feel we are in the wrong and even if it costs us. However, we will never accept rude and abusive behaviour towards our staff.

Valutata 2 stelle su 5

Bad experience that was solved in the end (eventually)

An 18 month process for 3 sets of sash windows and a set of balcony doors. Communication, finishing, service, survey work and the entire process was painful throughout, endless confusion and bad workmanship. The manufacturing work was very good but installation awful until the end when they eventually provided one of their team that was good at his job. They had a set team of workmen, which were awful and I don't think are working there anymore so were perhaps unfortunate but it's not the customer who should deal with the impact. They did in the end sort everything out and I respect them for that but it was not a good experience.

2 febbraio 2023
Non scritta su invito
Logo di Wandsworth Sash Windows

Risposta di Wandsworth Sash Windows

Hello Chris. That is a relatively fair assessment.

We agree that your job did not go as well as we should have done, we apologise for this and we are glad that we could resolve everything for you in the end.

This is a job where we were specifically requested to fit new timber double-glazed sashes into the existing frame. Due to the fact that your windows were replaced by a different company 5 years ago you urged us to replace only the sashes as they were not made well but you believed that the box frames were in a good condition. We were happy to give this a go.

Upon manufacture and then on the day of installation on site our fitters informed us that the existing box frame was not in a good enough condition to be retained. This is our error from the survey visit, we should have insisted to replace the box frames but we were happy to try to see if new sashes only would work for you as this was specifically requested.

We then fully sorted everything out by manufacturing new box frames to go with the new sashes and then completing installation. Looking back at our records the 18 months you refer to indicates the time from which you first contacted us for a quote and not the total manufacture time.

When a client first contacts us we carry out a free site visit, send a quote, discuss the job, finalise the details and conduct a second survey. There is plenty involved which takes time not related to the manufacturing process.

Overall, we have learnt from this instance to improve for the future. We appreciate your feedback.

Valutata 5 stelle su 5

Professional and efficient

WSW was very professional, clear, and gave full information at all times. I appreciated the clarity of the contract, with practical information and opportunities to clarify any questions before committing to the purchase.
The windows were installed quickly and well. All staff was professional and friendly.

3 febbraio 2023
Valutata 5 stelle su 5

New Sash Windows

Really happy with our new double glazed sash windows. Liam was friendly and professional and left everything really tidy - would recommend!

20 marzo 2023
Valutata 5 stelle su 5

Second time and not disappointed

I'm happy to share my review of WSW's recent installation of sash windows in my home. I must say that their communication prior to the window installation was excellent. I was kept informed every step of the way, which gave me confidence that everything was being taken care of.
I was particularly impressed with the workmanship of Ghas, who carried out the installation. The attention to detail and skill level were evident, and the windows were installed to a very high standard. I appreciated the care and professionalism that Ghas displayed throughout the installation process.
Another thing that stood out to me was that the team made sure to leave the place clean between installations. There was no mess left behind, and my home was left in the same condition as it was before they arrived.
Overall, I'm very happy with the work that WSW did, this is the second time we've used this company and I would definitely use them again in the future. The quality of their workmanship and their attention to detail really sets them apart, and I highly recommend them to anyone in need of window installation services. Thank you, WSW, for your excellent work!

13 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

I would recommend WSW

I would recommend WSW both to overhaul existing sash windows and to renew sash windows. The workmanship is excellent and customer relations is good. The lead time for the new windows was long but we are so pleased with the result - should have done it sooner.

13 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

I have used WSW for a number of…

I have used WSW for a number of property renovations, including a house in SW6 and SW1 Belgravia. The product is excellent and the after sales service has been extremely reliable and prompt. A great company to use.

18 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

I am very pleased with my new windows

I am very pleased with my new windows. The guys were friendly and polite and did a really good job - the windows look great. They arrived on time, talked me through the process and also left the place clean and tidy. I would definitely recommend them.

2 marzo 2023
Valutata 5 stelle su 5

Excellent workmanship

Excellent workmanship , experienced staff, and worth
every single penny spend.
we will definitely use their service again.

Ali Shan
Director
Shan Investment Ltd

2 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic workmanship

Fantastic workmanship! Very happy with the service provided. They are customer oriented, and they quote a tremendous value for money. Best investment I have ever made, I highly recommend this company.

28 febbraio 2023
Non scritta su invito

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