Sallie Mae Recensioni 62

Sallie Mae is nothing more than a predatory lender. The website is ridiculous to navigate and your interest rate is higher than Hunter. They send you a payment reminder of $0 and add interest of $50+ each month. To speak to a human takes up to an hour as to discourage you and instigate a hang up. I would not recommend this service to anyone unless you feel like paying 3xs what you borrow.

Our son has a student loan that is supposed to be deferred until he graduates but now they are telling us payments will start in December even though he has 2 years left. They will defer it but only by refinancing at a higher rate.

f I could give 0 stars I would. There is no communication between departments, resulting in missed/late payments and different prices everywhere. Do your research and go with literally any other lender besides sallie mae. I asked for hardship to reduce my loan amount and was approved and have money taken out of my account. I called because it said I was past due on payments and they then told me I was denied for hardship AFTER my money was taken out of my account with absolutely no communication stating that I was denied after initially being approved. The reasoning? “Because you never attempted to pay the original loan amount”. Essentially they wanted my loan to become delinquent, ruin my credit, and THEN apply for hardship instead of being proactive like I was doing. If you currently have sallie mae loans re finance with a different company as soon as possible.

My variable loans started to go up .25 percent each month since March! With no end in sight! I have been perfect on payments, but they have no options for you. Price gouging customers for no reason, it was the same interest rate since 2016 when I started paying. No all of the sudden when Russia went to war with Ukraine, I have to now pay over an extra $200 per month? With every month increasing more and more. No notification on why this is, or your rates increasing. Stay away from this company! When I first took out student loans with this company, I was yelled at by their customer service to the point he had me crying on phone. I was too dumb and young then to read the writing on the wall. Today I finally refinanced my loans, asked how long their payoff processing is an how the long the processing time is when they receive the funds. I was yelled at yet again, the person said “MAAM, that is not up to us!! Refer yourself to your new carrier!!” And I was like “I already spoke to them, I want to know YOUR processing time? Once funds are received to pay off loans” yet again then said “Your new loan provider will have that information”. Are they mad they’re loosing business on my student loan interest? I thought they would be happy they are finally getting paid. Right at the end of the call they said “Now let’s recap, I referred you to your new provider…blah…blah..” why recap the same conversation you just said? I work in financial customer service as well, and I never do this to my customers. Just makes the caller feel dumb, everytime. Like they can’t comprehend the call. Stay away from this company!!! Please read trust pilot before any company you go with. My company cares about reviews of customers and customer satisfaction, Sallie Mae only cares about money and bullying.

I have dealt with Sallie Mae for the past 12 years. We pay our loans consistently and have even made payments on accounts that are in deferment. Over the past year their service has gotten worse and worse. They are constantly calling us and saying our accounts are past due when the payment was made and they hadn't "processed" it yet. They post duplicate payments to one account while not posting anything to another one. They have not processed checks on two separate occasions and have not returned the check nor contacted us within a reasonable amount of time to let us know they "couldn't scan" the check. They still haven't processed my payment from November 2021 and have never returned my check to me. They only notified us in April that it "couldn't be processed" after we called to speak to them about another Past Due notice. I have spoken with them on the phone, sent letters to their "complaint" department to no avail. I DO NOT Recommend you use them under any circumstances.

Opened a money saving account. Immediately transferred a large sum into it. On the same day, they notified me my account will be close due to fraud activity. When ask why and when I am going to get my money back, representative was rude and unhelpful. Keep repeating “please contact your bank.” Multiple calls to sallie mae with different answers each time and calls to my own bank and weeks went by, finally got my money back. But….sallie mae accidentally transferred double the amount. So now they been bothering me to get their money back. Umm…you guys are the bank, go to talk my bank about it! Work on your customer services skills, learn compassion, and customers have the rights to know the appropriate ways to get their fund back. One rep I spoke with was kind and knowledgeable, but the rest I spoke with gave me wrong info and was just rude and didn’t care. As a customer who never went through this, it was nerve wrecking and anxiety ridden knowing sallie mae held onto a large sum of my money without knowing what will happen to it or if I’ll ever get it back since they mention fraud. Yea, thanks for teaching me a lesson. Never do business with sallie mae.

I would give this company a negative five star. Since the middle of December I have not been able to access my account either via the website or via their app. Yesterday I talked to the supervisor and they were supposed to call me back with my balances and nobody ever called me back. This morning I called the supervisor and she was supposed to send me a secure email with password to download a PDF with my account number so that I could close out my account and transfer the money to another bank. Hour later I still have not received that email from the supervisor. I called the main number and I closed out the account and I will never have to deal with this incompetent bank again. They hold your money hostage

Their approval odds don't make any sense to me. They want more than 2 years of credit history most student out high-school don't have established credit but, for a student loan that able to elevate you to join the work field makes its risky?

If I could give them zero stars I would. These people don't deserve a single star.

I borrowed from Sallie Mae for my college loans. This was the biggest mistake of my life. I graduated in 2019 with strong career prospects and was eager to start paying back my loans once I landed on my feet.

However, during the COVID-19 pandemic, I was out of work and once things started to open back up I was interviewing and applying for jobs because I wanted to pay back my debts.

I explained my situation to Sallie Mae, but they did not and do not care! These people called me four to five times a day demanding money they knew I didn't have. I explained I was interning and was barely making enough to pay my rent, but they didn't care, they just wanted their money. They emotionally humiliated me during this time by forcing me to consistently explain why I couldn't pay.

Almost all my interviews where virtual - Zoom, Teams, or by Phone. I was very happy that I was finally being actively considered for jobs and I was looking forward to being able to pay back my debts. However, despite me asking them not to call me, they continued to call four to five times a day and interrupted two or three interviews and even cost me an offer. Remember, these interviews where virtual and I needed my phone to be able to do them. When I told them that they cost me a job offer because they kept calling me, the response from the agent, "Well, I would have made accommodations like to not taking my phone into an interview."

It was at that moment I learned that this company is run and operated by heartless monsters who want to hurt and harm their customers. They don't care about you. They just want their money. When I could pay, I did pay. But for the most part, I couldn't and Sallie Mae's consistent calling slowed down my ability to pay.

I was so thankful when I was able to refinance last month and rid myself of these monsters. Since refinancing and saying, goodbye to Sallie Mae, I have peace, I have dignity, and I have a company that is working with me to pay back my debts.

So, in short, do not borrow from this place. Sallie Mae, I hope that you will wake up and begin to care about your customers. People, like me, want to pay what we owe. But we can't when we don't have a job and we couldn't get a job when you inconsiderate uncaring monsters call us 24/7. You robbed me of my dignity, you harmed my mental health, and you hurt me. Learn about proper business, customer service, and compassion and maybe, just maybe, you will see satisfied customers who have something good to say about your company.

I highly recommend all college students avoid getting any loans through Sallie Mae. They’re a horribly greedy company unwilling to work with their borrowers in any helpful capacity regardless of circumstance, their customer service is not knowledgeable and does not provide consistent information across representatives. The interest and policies and just everything associated with this company is a trap and my biggest mistake during college was applying for a loan through Sallie Mae. If you need a private student loan, at least Discover will work with you during repayment and has good customer service.

STAY AWAY AT ALL COSTS. THIS COMPANY IS A SCAM! I make payments well in advance and they still bill me as if I am late. Why? because they can increase your rates and you can't go anywhere else or file for a student loan such as the US student loans. Even if you pay on time, the company is hell-bent on wanting you to be late, so they can take advantage. If you are a parent or a vulnerable student, STAY AWAY please I beg you !! Go to the US federal loan or somewhere else. Something is not right and they will come after your family even if they screw up your accounts.
STAY AWAY!!

This company has customer service reps that need some serious customer service skills training. Its very very frustrating when u recieve info directly from sallie mae to simply call them if you have a question. However when u call the customer service behaves like u should not be questioning them . When ask to speak to supervisor . Then runaround starts first no supervisor then can call u 24 to 48 hours. Then can call u 3 hours. Its just not right. First you rio off colllege kids with high rates of interest on their student loans. You cant even get respect. Please dont take a loan with sallie mae. It should be against the law. But Delaware has banking laws created by sleepy joe. He didnt look out for college kids only big banks . Its very sad.

This company advertises very low interest rates but does not give these interest rates advertised. It is false advertising. I have an almost perfect credit score and the interest rates are astronomically high. In addition, the people working for the company are although nice, not helpful and just want to get you off of the phone as soon as possible, not really looking to work you through any troubles when applying for loans. I would never suggest the use of this company to anyone.

SallieMae's customer service absolutely sucks. It seems like no one ever has the same information. Everyone is always confused and when you talk to a new representative they have no idea what the policy is. It's just absolutely insane.

They keep calling 24-7 with nasty customer service animal.

A horrible company to deal with.
Many of there employees are unprofessional.
Here’s my story: I took an interest only loan with Sallie Mae for the fall semester of 2018. I had planned to work during the semester however it was my freshman year and I was overwhelmed with school work. So the job never happened and after the first couple of months I was struggling to make the $98.00 interest payment so I called Sally May and asked if I could convert to a deferred loan until I completed school. They refused and would not offer any solutions other than to continue adding late charges to the already exorbitant interest rate they were charging. Ultimately I had to find another loan company, Suntrust, they were wonderful and solved the issue by paying off Sallie Mae and consolidating the loan with my spring semester loan. Which is now deferred until I finish college.
So much for Sallie Mae never again will I do business with them and if anyone asks I will direct them to go with Suntrust.

This company is an absolute nightmare!!! They are rude, inexperienced robots! They will never work with you as a new graduate to help you manage your loans. All they care about is getting your money. It doesn't matter about your situation, for example--not having a job when you graduate, or you have a new job, but it doesn't start until a few weeks, etc.. I have got everything ready for refinancing into a much lower interest rate with another lender and guess who has held us up for several weeks? You got it---Sallie Mae!!! All my new lender wants is the payoff amount, borrower name, loan numbers and they will not email or fax to the new lender. They say, "We aren't allowed to do that and will send a hard copy letter to you". Well, we have been waiting for that hard copy letter for weeks and every time you call them they have no knowledge of the letter, say it hasn't been mailed, or it was mailed 2 weeks ago. On the next phone call, "We don't know anything about any letter" and after a few minutes, they indicate they mailed it 2 days later than the first time they told you. The next call was several weeks later and still no hard copy letter. They said that they mailed it yesterday!! What on earth is wrong with this company??? I am going to have a stroke before I turn 25, dealing with these people. I had another lender, Discover, that was a joy to deal with. Every request was a No problem and it was done. None of the BS like with Sallie Mae. If you are thinking about a loan with Sallie Mae, please save yourself a lot of heartache and go with another lender. Sallie Mae is a joke and should not be in the business!!!!

Dishonest company. Have been repaying debt for years and will fixed the net payment doesnt seem to go down. They have all kinds of hidden fees and I can never find the information I need showing what was paid vs what is pending clearly. Instead they show THEIR own ledger which is hard to follow. DO NOT use Sallie Mae. Complete crooks and with crazy interest rates its really not worth it!